fast service super friendly customer service Stephen (the owner) is super kind fair pricing mom and pop shop that gives you all the feels Friendly and personable customer service is really hard to come by these days and this place restores your faith in humanity. Lowell gets a bad rep in Mass for being unkind to out of towners but with the amazing service I got, I thought I was in Newton, Westin or some place fancy. I was in a minor fender bender the day before and stopped in to ask if they could do a quick visual on my car. I met with Stephen, the owner and he was so kind and generous to help me out. He said my car looked fine from the accident but expressed genuine concern for my tires. (Oops) Specifically I was at risk for getting in an accident due to there being virtually no more treads. Then he casually mentioned (without judgment! Stephen was so kind!!) that my car inspection was expired. (Oops oops). Super understanding he said he could inspect my car but that I would need to get new tires before I undergo the inspection. He was unable to do the work himself, but directed me where to go and even called the place to let them know I was coming. But wait, there's more! He was only opened until 2pm on a Saturday and said he would still be around at his shop until 5pm if my tires took longer and I couldn't make it for 2pm. I showed up at 2:45pm (without calling Oops ooops ooops) and as a man of his words, he was there, and inspected my car! Stephen was so kind and while I waited he chatted with me and talked about his love for animals. You can tell he genuinely wants to get to know his customers and is committed to fostering a relationship. What an incredible guy. I'm so grateful and indebted to his services! read more

This place is a complete ripoff quoted 800.00 for front brakes !! Are you kidding me? Hame brothers down the road quoted me 500.00 this place is a joke . Steve was nice but money hungry read more

Knowledgable technicians, friendly service, and very trustworthy. What more could you ask for?

I am a student at UMass Lowell and had to have my car towed to them. I talked to the owner over the phone before hand a tried to get a rough estimate, he refused to give me one and on pick-up he told me diagnostics STARTS at $300! read more

Came In last night asked to have one flat tire repaired he stated he wanted to replace all 4. I explained I was unable to do so at this time he said leave the truck and I'll take care of it first thing in the morning. All day went by next day finally I called him and he said oh sorry can't get a tire for you until end of next week my vendor is at the other of end of New England. Makes no sense he could get 4 tires if I wanted to take his recommendation but because I want one tire suddenly can't get one. I find it hard to believe he has a tire vendor over 40 miles away All the reviews on google say the similar experience. He wants to sell you services you don't need and if you decline wants nothing to do with you. Just read the goggle reviews read more

Located up the street from Umass Lowell , conveniently a quick pull off the busy drag. Depends on what time you go there may be a spot to pull in but I would call prior to going. I bring my cars here for an inspection all the time and the people are awesome . Nice little clean waiting area and the owner Steven always greets his customers. read more

After previously having a terrible experience with a repair shop on Bridge St that I paid & failed to fix the service engine light, I was desperately looking to find a mechanic that I can trust. After carefully searching online I came across SWAT and I'm glad I did ! I took my car here for the first time, and I can honestly say it will not be the last. After explaining to Steve the bad experience I had with the previous mechanic, Steve took my car right in even though he had other cars to work on. Steve was very professional, friendly, and knowledgeable. Because of what I had gone through with the previous mechanic, Steve gave me a big break with the cost of labor, who does that ? it proved to me that Steve truly cares about his customers & does not put profit over customer satisfaction and it is very hard to find a mechanic like that nowadays. Steve fixed the issue with the service engine light which made it possible for me to get the inspection sticker just in time. Steve explained everything in detailed before and after the job was done and took the time to show me the parts that were replaced, explain what the issue was and how the parts work. I have never met a mechanic that is so professional, patient, friendly, and knowledgeable. The quality of their work is great and pricing is reasonable. I give S.W.A.T an A+. I highly recommend this place. read more

My daughter went there for a sticker , he failed her because of a head light and said it needed a front u joint , and also said it not that much money said he would call before he did any work, let me repeat that , said he always calls before any work is done , he would give a price and than get approval to do the work, but no he just did the work and gave a crazy over priced bill! my daughter who he knew wasn't gonna question the price just paid it dont go to this shop they take advantage of people., not good shop read more

Had my inspection done here. Great guys!! Fast and friendly! Great price too.

Highly recommended! People are very helpful here n inspection is done under 10 mins read more

Buyer beware. Failed my and two inspection before me. Brought my car to trusted mechanic and there was nothing wrong with my exhaust.

Great little shop in the heart of Lowell. Came in with a car I was going to purchase, just hoping to have a mechanic take a quick look. Steve (the owner) left no stone unturned as the thoroughly inspected the condition of this vehicle. He gave me the information frankly and accurately, and was so helpful. He is a wise and skilled mechanic, and would recommend for any automotive job. read more

We just moved to Lowell and were in desperate need of a great local shop to take car of our two cars. From there initial inspections for registration through a few major repairs and all the oil changes in between, these guys have been incredible. This is the kind of local shop that the neighborhood kids bring there bikes to for air in there tires and help getting the chain back on; just a great bunch of guys who are passionate about cars and about treating their customers well. They've gone out of there way to fit in last minute repairs, and accommodate our budgets, even saving us a few hundred dollars on a replacement we'd been told by another shop we needed, but they repaired the parts that were there and had us up-and-running right away. We're so fortunate to have a shop like this in our neighborhood, but I'd encourage anyone in the area to use these guys for their general repairs. It's absolutely worth the trip. read more

Typical bait-and-switch scam. Charged me $120 for an oil change because the owner claimed the mechanic had already started putting synthetic oil in before he spoke to me. If you're a female - DO NOT have your vehicle serviced ANYWHERE without bringing a man with you. Otherwise, they will take advantage of you. Disgusting, but true. read more

I brought my car in for the annual inspection last month. There was body damage that I thought would probably cause the car to fail inspection and I was right. I was quoted $255 to fix the damage and I agreed. Turned out they only charged me $143. How often do you end up paying less than the quoted price? They were also kind enough to pick me up and bring me back to get my car when my ride fell through. Very professional, very courteous. read more

SWAT is very knowledgeable in car repairs. They offered good suggestions and made repairs at a reasonable price. Thank you for having my car back the same day! I would use and recommend them to friends and family. read more

Our family has used SWAT several times over the last few years. ALWAYS give a thorough review of work done...ALWAYS a fair price...ALWAYS done in a timely manner! They're not the biggest around - but they are one of the best! read more

Steven is knowledgeable and has a lot of experience under his belt but he seemed to take the 'cut the leg' approach when I brought my car to his shop, by advocating to fix more parts that weren't part of the problem. My car's RPM was bouncing and he wanted to replace more parts than necessary. Of course this also increased the bill. I visited another shop and they verified my skepticism as they were able to isolate the problem. read more

I needed to have my non-functioning A/C system diagnosed before an upcoming heat wave and I was actually pointed toward S.W.A.T. by a different shop that strongly recommended Stephen and his team. It turns out I needed a relay for my A/C compressor and the team at S.W.A.T. was able to have my car in and out same day (about 3 hours total from when I got there at 10am). Everyone there was really nice. Stephen is hilarious and a real wordsmith, using a lot of similes and figurative language to bring things to life when he's explaining automotive concepts. I just moved to Lowell a month ago and I can say with confidence this will be my go-to local shop. Honest, straightforward, and a pleasure to do business with. read more

A few days ago my engine light was on, so I just wanted someone to check it. Then I met Stephen, he was so nice and patient. He not only checked my car, but also explained a lot to us. Even he spent almost one hour to explain what's going on with my car. He is taking care of customers, and he is a trustable person. So 5 star for him and his team. read more

Great place to bring your car problems! The owner, Steven is honest and fair. In addition, he mentors his employees and helps them to reach their goals...great guy. read more

This place is amazing. I've also recommended them to tons of my friends who swear by it. The owner Steve is incredibly kind and tells hilarious stories while you wait. He gives you that good 1950's feel when gas stations and mechanics were mom and pop shops. I was in and out for my inspection, comfortable, listened to great music playing and had wonderful conversation with Steve. Do yourself a favor and check them out- you won't be sorry! read more

I LOVE Swat! Steve the owner is very straight forward, trustworthy, and extremely fair with his prices.. If you have a problem he can pretty much fix it a majority of the time as quick as possible. Been going here for years and won't go anywhere else. You will not get screwed at this shop at all. Recommend Swat nicest guy around!! read more

very expensive. Do not go there or even think to repair your car there. I went to him twice because he is the nearest workshop to my house. He took 45 dollars for oil changing ( you can do that for only 29 dollars in many other workshops in the same area ). In the other time I went there, I needed to repair my emergency break. He took 35 for diagnostics and asked me for 783 dollars to get the job done. I did it somewhere with 391.23 dollars ONLY !!!! read more

I had multiple issues with my car. These gentlemen took the time to carefully check my car and let me know the full outlook, with enough details to really help me decide how to proceed. I told them they diagnosed my car with as much care as if were a hospital patient! They were more than courteous, and obviously very knowledgeable. Recommended for those who care about knowledge and quality! read more

Took my newish used car for an oil change here since they're in my neighborhood. Dropped it off and came back a few hours later. They used synthetic without talking to me, and wanted over $80! My car does not require synthetic but they insisted I should use it due to our terrible winters. Will never go there for anything ever again. read more

Excellent service, very knowledgeable. Trustworthy and will not try to repair things that do not need repair. Everyone was incredible. Highly recommended !! You will not find a more honest or fair repair shop around. They certainly treat their customers very well. Steve doesn't just do business with you, he takes care of you !!!!! read more

wanted to charge me 1,000 to replace one brake drum! and had money missing from ash tray! go somewhere else trust me... read more

I was in a total bind. My car broke down and wasn't starting. I was visiting from Florida and had to leave the next day. Called my dealership and they said they wouldn't even be able to touch my car until the following Monday because nobody would be open to do anything on a Saturday. Looked up SWAT and they said it's not problem as long as I could bring in my car before they closed at 2pm. Came in on the tow truck and within an hour my car was all set to go. The staff here are very approachable and super friendly. 100% will come back if back in the area and should any issues ever arise. read more

We've been going to Steve and his crew since he opened 13, 14 years ago. They do good work, are reasonably priced, and are nice guys, too.

Excellent place to get your car serviced! I recently needed a tire replaced and needed the tire pressure icon cleared from my dashboard afterwards. Stopped at SWAT after work, and I'm glad I did. Steve was very knowledgable and made sure he told me everything he was doing. He took the time to make sure all my tires were in tiptop shape. Very glad to have found a new mechanic I can trust with my car! read more

This place is a joke. My wife took her car for an inspection & they claimed she needed $1,000 of repairs to pass. We took it to another shop they fixed 1 thing for $300 & it passed inspection. I took my car their and asked to have it checked for an exhaust leak & they said they are going to charge to check. PLEASE!!! Where i'm from they check for the issue then give you the price of repair. Any shop charging to look at your car needs to be ashamed of themselves that is a clear indication they are about shady business!!! DO NOT TAKE YOUR CAR TO THESE CROOKS!!! read more

This is the worst inspection station ever! Please do not bring your vehicle here. I don't usually write a review but I am doing this one. I went in there to do an inspection sticker and my car was running well and everything, the engine light was not on and running smoothly as I just did the tune up They failed my car because they said me strut is not good. I disagree. Also, they failed my car because they said my head light was not visible and dark and I explained to him that that the head light cover is something that I could cleaned and he was very unprofessional and states "I am an emission inspector I am not a cleaner" he got so defensive - poor customer service. This is a 2005 car in 2018 and they want the car that has no engine light on to be perfect otherwise. He also said that 1 of my seat belt could not click in. These are reasons why they failed the car. They were very extreme. I have been inspecting cars for many yearrrrrrrrrrrs and this folk made me wait for about one hour and still they went extreme and over bearing on inspecting and failed the car. I will tell all my family and friends never to go here. When I contested the result with him, he said that " I am just doing my job all other inspection stations are not doing their job well that why they are passing cars"- unprofessional blaming the whole world for their problem. I will never go there again to do anything. please stay away. I am very sure this business will close down soon for lack of good customer service. All customers will not show up one day because of the way they are operating this business. read more

I have gone there a few times over the past three or more years and their bills always seemed very high. Finally the last time I took my Kia minivan there, Steve Swatt would not tell me how much the repair bill was over the phone. When I picked up the vehicle, he disappeared and I was presented with a bill for over $1,000.00 for changing a ball joint, changing oil and oil filter and a front end alignment. Amongst over things I was charged an hourly rate to change my oil; it allegedly took them 54 minutes to change the oil and oil filter and they SAID they put high performance synthetic oil in the minivan. I took the vehicle to another repair shop and that other repair shop showed me the standard time charges and costs of parts used - SWAT Automotive doubled the costs of ALL parts and doubled the time allocated for repairs over standard time allocations! SWAT Automotive is a rip off and I would never go there again! read more