A1 is an exemplar for automotive shops. When you bring your car here, you can expect both friendly…read moreservice and complete transparency about the nature of repairs, pricing, and the timeline for completing work. I've been taking my 17-year-old Kia to them for the last several years, and they have done everything from replacing broken sway bar links to managing to fix the catalytic converter when a needed part was unavailable due to supply chain issues in 2022. They are upfront about the most that a repair might cost, but they always try to fix things in the way that results in the lowest price tag for customers. Moreover, they give realistic and reasonable timelines for how long things might take to complete, but they often finish up ahead of when they estimate. Once again: an exemplar for automotive shops!

Knowledgeable and honest - best mechanics. Few surprises;…read moreused for more than 15 years with multiple vehicles.

Donna at the front desk is pleasant, efficient, and gets things done properly. Michael is friendly…read moreand very accommodating. My outside mirror was damaged and didn't pass inspection. I was worried that the entire unit needed to be replaced at a lot of expense, but they replaced only what needed to be replaced and did an excellent job. It was ready quickly and when they said it would be. a few weeks later my daughter had an accident in my husband's car while she was visiting from out of state. I had the car towed there for repairs. So far another good experience.

The gentleman Ed was amazing. I was literally saying "but don't you think I need this? And instead…read moreof upselling- he down sold me- told me to wait and come back when I actually needed it. They also fixed the issue I did have for very cheap. I highly recommend this place. I got lucky that this popped up. I will be coming here from now on!!!!

These guys are the absolute best. I ran out of gas three blocks away, but did not have a gas can…read more They lent me theirs and I was able to walk to my car, Fill my tank, come back and return it to them. I don't know the name of the employee who helped me, but he was the kindest person.

As a single woman I've been treated with great respect by Frank, his Dad and the other staff…read more They've always taken good care of my car with an honest discussion about cost before they start. Recently my car was totalled by a hit and run in the middle of the night. Frank was very supportive while goo going through this. I'll stay with them when I get my next car

I do NOT recommend this place. I was a few weeks out from making multiple long drives and wanted to…read moreensure my car was in top shape. I had been hearing a rattling in the front of the car and also wanted my brakes looked at. I was given an appointment and brought my car in. Someone took my car for a drive, came back, and he said to me "your brakes are fine, I don't know what you think you're hearing. Bring it back if it gets worse." They didn't actually even LOOK at the brakes like I had requested. I was still concerned about my car and knew there was something wrong, and brought it to a different shop. This place actually looked at the car as well as drove it and found that needed all new front brakes, calipers, and struts. Well over $1000 worth of work. I'm glad I was able to give that place my money with their efforts and thoroughness. I will never bring my car to Smooth Automotive again.

Super friendly and accommodating staff. Good prices. Offer helpful suggestions. Pleasant waiting…read morearea.

I went again asking about the check engine light issue which occurred due to the replacement…read morewithout authorization. He insist that the aftermarket part should not throw check engine light code, but the Subaru dealer and one more garage confirmed its the aftermarket part as I have also change the O2 sensor. I am not sure on what to do as this guy charge me $1000 and the original part will cost around $3K. This place is a scam and I will ask everyone to look at other places. Authorization: I have never received written quote or list of repair to do for authorization (just a call). During our call, Catalytic converter was never mentioned once but I cannot prove it until I can get the call record from the mobile service. Parts: Yes, you gave me the choice to replace the first installed aftermarket part with original part after our first confrontation. However, I repeatedly asked you if the check engine light is due to aftermarket parts and you replied "No". That's the reason I brought my friend for witness. Please go ahead and take necessary actions. I was okay with paying $1000 for the work if the problem was solved but it is persistent. As a veteran business owner and mechanic, you should have asked if I wanted to use aftermarket parts or original in the first place. Also, you should know that the newer car can give CEL with aftermarket part and suggest accordingly.

Very efficient annual inspections. Usually short waiting times. I go here every year!read more

Once again I've gotten great service and fair pricing from Lou at Grey-Patti. Even finished early…read moreand made it easy for me to pick the car up when it worked for me. Love this place and would recommend it to anyone.

Honest, trustworthy, very clear about explaining what's wrong and what is urgent or can wait…read more I first met Grey-Patti when my car was towed there with a seized brake cable. They could have charged me a lot, I didn't know what exactly was wrong, but the bill was in two figures. I fully trust them. I've been bringing my current car there for almost a decade, and it was a full nine years before they told me I needed anything other than routine changes. They've also always had my car back the same day - the shop is busy but clearly well-organized.

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

If I could give them an amazing I would! I brought my Land Rover in because the check engine light…read morekept going on; I ran a diagnostic and it was something with the fuel rail/line. Sounded pricey. I ran it over to BAW along with a set of spark plugs I got direct from LR (I thought I could change them til I couldn't figure out how to d/c electrical). He replaced plugs, told me my brakes were corroded w photo. Also, what was causing engine light. Surprise! The fuel line, which on a Rover is the whole flippin' system. We did brakes first, then the fuel system. I'm SO HAPPY! She's better than she's been in ages! I can be pretty tough to please and I'm giving Jon and his place two thumbs up. Plus, it's super important to support locally owned shops. Yasmin in the office is great too. Stop by!

I brought my car in because my headlight was going out intermittently…read more Eli's misdiagnosed it as connector issue, so I brought it back in and they just replaced the bulb again even though this was not the issue. After checking under the hood of my car myself, I noticed that the covers to the fuse box, front harness connector, and opposite headlight (not the one with an issue) were missing. I went back to the shop and they said they did not have anything there anymore even though they were with the car when I had dropped it off. I will be reporting this negligent behavior to the MA Office of Consumer Affairs and Attorney General. Stay away if you would like to have professionals work on your car.

Great little neighborhood Service station which offers State inspection. The state inspection is…read morealways quick and have been getting my car inspected here ever since I moved to West Medford. The gas prices are always reasonable and it's a full service too. The only complaint: Smile people. It takes a lot less muscles to smile :)

My car was becoming hopeless in repairs and finding someone experienced enough to make the repairs…read more Well these guys are amazing and repair your vehicle efficiently and honestly. Glad to have them and will never attempt going anywhere else.

From the owner: Don't hesitate to call Summer Street Auto Care in Arlington, MA. We are committed to your…read moresatisfaction. Call us today.

My car sustained more than $2,600 in damages in a crash. It's 14 years old with 150,000 miles, and…read morethe insurance company wanted to total it. I did not want that at all, as I doubted I could get a decent car for what the insurance company wanted to give me, and I love my car. It handles very nicely, the engine is peppy, it gets around 40 mpg on the highway, and it has a stick shift, which is hard to find these days. Sonny & Sons managed to keep them from totaling the car. They also did a superb job on the body work. There's no sign of the damage from the crash, and they actually cleaned up some scratches the car had before the accident. They finished the job two days early, which saved me money on a rental car. And they were very encouraging to me from the get-go.

I just picked up my car at Sonny & Sons. The passenger side of my car had been hit in a parking…read morelot, with no note. They fixed my car in a little over a week and even worked over the Easter holiday weekend to finish earlier, as I really disliked the rental. They took care of all of the insurance issues even the supplemental damages missed on the original estimate. They called every few days to let me know the status. The car looks brand new. I love it. They blended the new with the old and you would never be able to tell. You can't go wrong with having them fix your vehicle, seriously. They are top notch in my book, and very nice people to boot!