Mike the center manager did a great job in securing my loan. He even helped me with the loose…read morechange counter!!!!

Went into to have banking issue resolved and they were great. I was greeted at the door. Helped…read moreright away Excellent customer service. Anna was especially nice and kind.

Very accommodating and friendly! Nicole McTaggart was a pleasure to work with, and took care of all…read moreour banking needs without any issues. Solid bank!

My wife and I just closed on our first home in Boston, and got our mortgage through Reading…read moreCooperative Bank. They offered us a very competitive rate, but more importantly, their customer service throughout the whole process was incredible. We worked with Stephanie J. She was great at letting us know what we needed to do and when, and keeping us on schedule to close on time. Since this was our first home, we had lots of questions, and Stephanie was always available to answer them. Really, we couldn't have asked for more.

Great bank! Customer service is outstanding and representatives are knowledgeable, friendly and…read moreprofessional. Each branch is the same quality!

This is by far my favorite Eastern Bank branch. Recently, I dropped my debit card in the lobby and…read morethey called me to let me know they had it. They held it at the teller desk so I could pick it up a few days later. Last month, I needed a cashier's check. I came in 5 minutes before closing. I had all these questions about when the funds would be available for the other person, and they were extremely helpful. Overall, Eastern Bank is a great bank!

Recently I needed to get in touch with the Global HR Service Center to make a revision on my life…read moreinsurance policy. I tried e-mailing and also tried to connect by phone with no results. I then visited the Bank of America office located at 20 Walkers Brook Drive in Reading, Ma. I had the good fortune to be greeted by Elizabeth Reger. I explained the problem I was having. She guided me to her office and phoned someone in the Global HR Service Center. She explained the situation to the representative. She then left her office to give me privacy. I wish I noted the name of the representative who helped me. She was patient and knowledgeable. Within a few days, I received the revised form in the mail! I was extremely pleased with the excellent customer I received from both employees! Thanks again, Mrs. Shannon

Best experiencing ever when helping out a new customer! My elder mom's old bank (Santander,…read moreWakefield, MA) whom she has been banking for many many years - made it very difficult to "add" her only daughter who lives 3,000 miles away to her account to oversea her financials. I personally bank with B of A out in California so when I had 1 day left of my visit to help me out to switch banks and "add" her daughter the manager, Patou Aoudou was the greatest ever to assist us! Not only is her customer service skills an A+++ so was every one else that helped with this process. I highly recommend this bank/branch to anyone and keep up the great work I appreciate you all!

Brian Grilo is very knowledgeable and passionate about his industry and it really reflects in the…read morework he provides to his clients. Brian is a take-charge person who always gets the job done right -the first time. He is very attentive, listens to his customers' needs and wants, and seeks the solutions before being provided the problem. He is a very dedicated and trustworthy person whom anyone would be lucky to work with.

From the owner: Santander Bank is a direct lender, we offer residential mortgage which include, Mass Housing…read morePartnership, Conventional, Jumbo, VA FHA, first time home buyers, refinance, cash out, equity lines, home improvement loans, fixed rate, and adjustable rate mortgages.

We have used Citizens Bank for several decades and we find them to be excellent in every way…read more Brenda at the Wilmington branch has been so helpful and professional. We can't thank her enough for all that she has done for us. If you are looking for a helpful bank you can count on, please check out Citizens! (4.5 stars)

This bank doesn't have any late hours the ATM's never work i can't get to my money when i need it…read morethis happens way to often some people work 7-4 it would be nice to access my money.

I have been doing business Salem 5 Bank for 25 years great people great service! I have a Mortgage…read morewith Salem 5 for over 20 years never had a problem of any Kind They are the Best !

Gabe and Nicole at Salem five in reading ma were fantastic. Professional and helpful in every way…read more went out of their way multiple times with a difficult wire transfer. They made the process more calm and smooth. Thank you Salem five for such great employees. You are lucky to have them

I went into this bank on Saturday with a check from a severely disabled man. I wanted to either…read morecash it or deposit it. I had the man Citizen Bank debit card and Driver license. The manager Sundeep Dhungana refuse to cash it or deposit it. I should have went to the atm i would have gotten better customer service then this guy. I did file a complaint to the Division of Banks about this man. I use to go in there and cash his checks . I remember when they would charge me 5.00 for cashing a check like this. I am so appalled by the worst customer service in this bank. I would tell anyone that has a bank account to take it out. I would not recommend this bank to anyone.

My wife went to this citizens bank yesterday as she needed to withdraw cash, but was waiting on a…read morenew debit card so she was unable to use the ATMShe arrived 10 minutes before closing time and when she arrived, there was a couple being helped by the 1 clerk available at the time. My wife patiently waited as they helped this couple for 15 minutes meaning the time was now 7:05. When the couple walked away, my wife walked to the clerk, who very rudely told her "WE ARE CLOSED", even though she clearly waited for 15 minutes, was there prior to close, and because the clerk was unable to do her job in a timely manner, was simply sent away. The clerk did not apologize, did not say anything while clearly noticing my wife was waiting the whole time, and the clerk did not stop or show any sympathy. The clerk simply said "WE ARE CLOSED" as she turned her back to my wife and walked away. I was extremely shocked to see this as I checked out our groceries needed, especially as she has been a Citizens bank member for over 10 years now, and she is treated above and beyond at every other location. This is the one time we visited this location as we are typically not in the area and because of this, we have started to actively look for a new bank to do business with. It's unfortunate that they chose to employ someone who is clearly there just for a paycheck and not to actually help customers. Update: Still no word on Yelp or directly from the Citizens Bank branch this happened at. Sad to see they value getting out exactly when they are suppose to, rather than the customer they have had for 10+ years.

Never enough help!!! They expect to run this bank with 2 employees! They let customer use the drive…read moreup window for multiple transactions! This morning I was in back of a car that was taking forever to get served so i called the bank and the teller told me that the customer had over 100 checks to deposit!! I asked "why didn't you tell her to come inside?" She said the lady refused!!!

Convenient location , two drive-up windows, nice people, fast transactions. Best location in Woburnread more