Up front, I do not have an account at this bank…read more However I did go in to make a deposit, i just found out that the members of my credit union have the ability to use this branch of Century Banks ATM to conduct Hanscom Federal Credit Union business including deposits. I will now be frequenting this bank as it is much closer than heading over to Hanscom Air force Base, The Tip O'Neil Building or Burlington. I just wanted to say THANK YOU CENTURY BANK for having a relationship with Hanscom. As for the branch, the building is one of the most attractive in the downtown Lynn area. The interior is well decorated and immaculate. The one female staff member I spoke to while trying to locate the ATM was extra polite and more than willing to assist me even after I identified myself as a Hanscom member. Plan to stay in your car as the only ATM is located outside and in the drive thru. So apparently I now have 24 hour access to my credit union ... THIS IS AWESOME!!! I give Century Bank a Solid 5 Stars.

This might be the most incompetent and poorly run financial institution I've ever dealt with. The…read moreaccount manager assigned to me is very slow to respond to my emails. I was told by her on May 12 that I had to submit payment of $1000 to cover the BCAS fee required in order that I may transfer money from my account to another bank. I was told that I had to make payment by Monday, May 13. I complied with that demand. Since then, all I've received are excuses why I still haven't received the.BCAS code required to make my transfers. In my opinion, this financial institution is third rate at best.

I have been a member of WFFCU since I was 16, I am now 39. I have had continuous issues with funds…read morenot being withdrawn in appropriate time period.. i.e. paying bills online that take a week to clear my checking account. Today a check being held for 2 business days is now going to be held for 5 days and there is no clear reason why. After 23 years, 1 mortgage, a heloc, 3 personal loans and 2 car loans, Ill be closing my account. Its not worth not having access to my money when I want it.

If you are shopping for a friendly "home town" style bank, be sure to try Webster First Credit…read moreUnion! Recently I had a another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and also stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and also reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!

The best credit union in the state as far as I'm concerned great people and service. If your…read morelooking for a great company this is differently one of them.

The customer service is excellent. Tellers and managers go above and beyond for their patrons. This…read morecredit union is a great place to do business. They are knowledgeable about products, and very easy to work with. I found them to be accommodating and thorough.

The worst branch, I want to tell all the customers to be very careful when you make a cash deposit…read morewith the tellers in this branch 320 Central St, Saugus, MA, 01906. I had the worst experience, I had made a deposit in cash, the teller counts the money on the machine a couple of times, and he told me I was short of money, I told him to give me my money back, I counted it, and I was missing money. I have asked the Assistant Manager to balance the teller's money and she just checked his computer she did not count his money to make sure he balanced. I have requested the video when the teller was counting my money to the assistant manager, branch manager, reginal and district manager, I was told they cannot show me the video. I am very frustrated; I trusted this branch with my money and in front of my face my money disappears and now the bank does not want to help me by showing me the video. Also, in the past I had made a cash deposit and the teller told me I was missing money, I told the teller to give me my cash back and I counted it, and I found the missing money. It seems that tellers are used to telling customers they are missing money, when making cash deposits. This branch cannot be trusted.

I have to say, how thankful and personable it was to me when the manager of the bank takes time out…read moreof her day to call with advice on protecting and ensuring the future of my account. Advice that she didn't have to take the time to give, but it meant a lot because it shows that she values me as a customer... it's the little things that people do that are huge, helpful and very appreciated by others..... I have to say this is the third time Rosemary has helped me and whether it was question or an issue, it was her mannerism and professionalism I encountered every time and was taken by... I have to say the customer service in this branch is simply exceptional.... I have always dealt with Felisha and MaryEllen who are so caring and always go above and beyond for me and will spend as much time needed to resolve any issues even if it meant staying late. They are truly genuine and I adore both of them. It's not often you find a small local branch where everyone including tellers, customer service , managers etc.....know and value you... They all call me by my first name and greet me upon entrance and I now know why the bank is so well run and so professionally managed....... and that is because they take after their manager Rosemary.......

A wonderful bank. The people are extremely helpful, and very patient. They Thoroughly explain…read moreeverything. I had to find out how to do a wire transfer and they went through my options as well as followed up with me to verify if everything g went through. I cannot say enough about this bank, and especially this branch..

I was looking to get some quarters and met an incredible lady in the East Cambridge Savings bank…read more Her name was Nicki. She greeted me with a beautiful smile, understood why I was there and solved my quarter problem immediately. While she was handing me the questers, she explained me the about the promotions and if I'd be interested to open an account. I pretty much wanted to open an account then and there if I haven't been in a hurry. I think I'd go back to create one just to see her smile. I prefer doing business wth Local banks because of people like her.

I recently opened up an account with Luso-American. I had been with the same credit union for over…read more23 years and as they grew, they became more like big banks with increased fees and rates that could easily be matched by any of the big banks. As such, I switched to Luso-American since their two locations are convenient for me. Staff there are very personable, friendly and helpful. Their rates and fees are much lower than my prior credit union. So far I really like them and feel that they are a very customer-centric financial institution.

While spending time in the Peabody area we ended up stopping at this bank to grab some cash from…read moretheir ATM. The bank is located in a great location and it was nice that I had no fee. The best part of the experience for me was using the Portuguese language feature on the ATM.

I have been a member for over 35 years. MTFCU helped me purchase a house, and counsels me when I…read moreneed advice. As a result of great rates and personal service, I closed all other accounts and do 100% of my banking with them. It's nice to get the opportunity to show my appreciation and say "thanks."