What took me so long! Finally, I moved to the other bank in town (Institution for Savings) and…read morewhat a difference in service and customer care. Was a long time customer. It's my impression that the leadership doesn't know how to retain clients. Front line people are all very nice. It's not the people in the front line. They do the best they can.

tried to get simple email adress from them they refused to…read more comply i did get reasonably irate at their refusal to provide my ability to do my business through just email for some reason they refused they ended up closing my account and told me i had no recourse for fraudulant charges go anywhere else

My experiences with the staff at this bank has been nothing but exemplary. Whenever I have needed…read moreto be in touch with them they are courteous and go out of their way to make things right. I love banking at the Institution for Savings.

I could not agree more with the previous reviewers. A score of zero would be appropriate. Customer…read moreservice is awful. Arguing with clients/customers is not uncommon.

Great local bank with great rates and service. When my regular bank could not offer a 10 year fixed…read morerate on a commercial loan I discovered this great bank. David was quick with responses and follow up and the loan closed with no drama on time. I plan on using them often in the future.

This might be THE WORST branch of any bank I've ever been to. And we have a 500k+ mortgage with…read morethem, so figure how regular customers must be treated... My problem's here have persisted for months, mostly revolving around the older staff who seem stuck in their ways and uninterested or unable to learn basic, 21st century customer service skills. I went in one day after having my account frozen for NO REASON and instead of helping me, one of the older ladies just waved me off, telling me to call the customer service line that had me on hold for two hours. And today - another older teller tried to argue with me over taking my change. She said she didn't have time to count it, so I offered to count and roll the change while she helped other customers and she blatantly refused, telling me to instead go to Beverly. Is this really the attitude you want to be giving someone who has quite a lot of money going to Salem Five? Honestly, just go to TD in North Beverly - their service beats the crap out of this Salem Five, their hours are longer, they have higher withdrawal limits, they give you a new debit card same day. Don't even bother with Salem Five.

the drive thru is convenient. staff are pretty friendly. it is kept relatively clean inside. vibes…read moreare ok.