Back in 2013 I was mad as hell at then Melrose Co-Operative Bank. For some time Cambridge Savings…read morewas worse. Today I received a call from the bank from a Mr. Greg Bowe. He was amazing, addressed all my concerns. IF you need a new bank in the Melrose area, try CSB. Great service and Greg is fantastic. The epitome of service.

First customer at 8am this morning. I Need to purchase a money order. "Are you an account holder?"…read moreI respond that I am not. The ATM is out of service which does not allow me to get cash. They suggested I walk down the block to Bank Of America which has a functional ATM. No problem. I came back ten minutes later with the cash and was told money orders are for account holders only. Huh? Perhaps the 7 people who directed me to BOA could have told me that when I asked about purchasing a money order ten minutes ago. Maybe ask if I am interested in opening an account. I ended up going to the Shaw's supermarket down the street to get the service I needed. Do we see a problem here?

The best credit union in the state as far as I'm concerned great people and service. If your…read morelooking for a great company this is differently one of them.

The customer service is excellent. Tellers and managers go above and beyond for their patrons. This…read morecredit union is a great place to do business. They are knowledgeable about products, and very easy to work with. I found them to be accommodating and thorough.

Really nice people, including when coming in with my elderly father.read more

The rules of this bank depends on what day it is what's good one day may not be good another past…read moretwo years was making same transaction now all of a sudden they won't allow it even though there has never been any issue. Same person that made my transaction several times including last week will not make my transaction today they make their own rules as they go. Other banks do this transaction as well with no issue

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

This credit union is awesome. We have participated since 1985. We travel a lot and have never had…read morea problem with our finances and access to our funds. I have called them many times over the years to resolve all kinds of little issues and always was given professional, personal and speedy service. I would recommend them to everyone. They beat the big Banks by a mile for personal service..

I just had the most horrible experience with this credit union, i applied for a loan and in an hour…read morei received a call from an employee name Diane, she left me a voicemail and i called her back she laughed at my credit score and told me before i even apply for a loan i have to fix my credit score, i was very confused and asked to speak to a manger she clicked on me i called again, a woman picked up the phone and i asked her to speak to a manger she stated that her name is Diane and she is the manger i told her what was going on and she told me that she will take care of it, she didn't ask me what was the employee name i asked her what was her name again and she told me her name was Katherine i asked her i thought your name was Diane, she screamed at me and told me to stop harassing them She also told me that she'll make sure i won't ever contact them again or even open up an account with them. I was very shocked of the way they handle things very unprofessional.

Customer service is awesome! How come there's not a lot of tellers at the bank? Hours are not bad I…read morewould like to be able to bank on a Sunday but the branch it's a well run Bank thank you bob

Opened an account here , debit card printer broken...was told they would print it and send it the…read moresame day from nearby branch. Checked back next day, machine was fixed but they wouldn't print it that day because they had already done it at other branch...but were not going to send it until the next day? So they basically waited 3 days to send me my card, meanwhile zero help with their online banking app. Zero instruction about what the account features, rules and such were either. All around absolutely terrible customer service which is what I was looking for in a local bank. Will be closing this account as soon as possible and staying with online banking since their service is so shoddy

I had an issue with one of my accounts. The teller I spoke with told me what I needed to do to…read moreresolve it. Shortly after leaving I got a call from Laura (Branch Manager) Laura advised she was looking into problem. The next day Laura called with resolution and was forwarding paperwork. All interactions with staff have been positive.

About a year ago I had a very bad experience with an extremely rude customer service…read morerepresentative. I almost changed banks because I was so disgusted. Recently I had a manager (who wasn't there at the time) named Melissa help me correct an unauthorized charge to my account. I use the Redstone branch because it's in close proximity to my home location. I've heard horror stories of it taking months for people to get their money back. Melissa immediately took action by shutting off my debit card and preparing the paper work for me. She filled out everything. All I had to do was sign it. She even offered to bring it to me personally if I didn't think I would be able to make it to the bank that day. I didn't want her to have to do that so I went in on my lunch break and she had me in and out in 2 minutes. Within 7 days, I had my money back and my new debit card. I already had the pin because Melissa gave it to me before I received the card. She also told me I qualified for power checking which allows me to use other ATM machines and be reimbursed by the bank at the end of the month. This was great! Finally, I moved 2 1/2 years ago. Since then, the bank has made it a nightmare changing my address. Every time I would go into the bank the representative would need a manager override because for some reason my address wouldn't change (I'm fairly certain it was a computer glitch.) Since Melissa has started working here I feel like the customer service has done a 180 and I'm glad I stuck with Salem Five. She's an asset to your team and should be commended!