Wakefield Co-operative Bank in Lynnfield is a shining example of a top-notch local bank. Their…read moreproducts are competitive, but most of all, the people who work there are kind and competent. I can't count the number of times that Sam, the manager, has helped me out. She is always available for a sit-down or phone conversation, and she always is able to resolve my questions. A loud shout-out to Sam and the Wakefield Co-operative!

RTN is great. I went in for a car loan and they were so helpful. The branch manager Susan went…read moreabove and beyond explaining everything to me. She was very straight forward and didn't sugarcoat anything for me. It was a quick and painless process and I will be returning in the future. I highly recommend this branch.

I'm a fan of credit unions but these people are asleep at the wheel. Customer service needs CPRread more

The best credit union in the state as far as I'm concerned great people and service. If your…read morelooking for a great company this is differently one of them.

The customer service is excellent. Tellers and managers go above and beyond for their patrons. This…read morecredit union is a great place to do business. They are knowledgeable about products, and very easy to work with. I found them to be accommodating and thorough.

No. No. No. These people are horrible. Never return calls. Totally uncooperative. Go somewhere…read moreelse!!

I have always had a good experience with this company. A few years back when the flood maps were…read morechanged at Salisbury Beach, our home all of the sudden needed flood insurance. We called a different company first who told us there was no way we could avoid the $5K per year insurance premium. Chase & Lunt found a way to get us grandfathered in and brought it down to $700 per year. I think they are excellent!!!

I recently opened up an account with Luso-American. I had been with the same credit union for over…read more23 years and as they grew, they became more like big banks with increased fees and rates that could easily be matched by any of the big banks. As such, I switched to Luso-American since their two locations are convenient for me. Staff there are very personable, friendly and helpful. Their rates and fees are much lower than my prior credit union. So far I really like them and feel that they are a very customer-centric financial institution.

While spending time in the Peabody area we ended up stopping at this bank to grab some cash from…read moretheir ATM. The bank is located in a great location and it was nice that I had no fee. The best part of the experience for me was using the Portuguese language feature on the ATM.

About a year ago I had a very bad experience with an extremely rude customer service…read morerepresentative. I almost changed banks because I was so disgusted. Recently I had a manager (who wasn't there at the time) named Melissa help me correct an unauthorized charge to my account. I use the Redstone branch because it's in close proximity to my home location. I've heard horror stories of it taking months for people to get their money back. Melissa immediately took action by shutting off my debit card and preparing the paper work for me. She filled out everything. All I had to do was sign it. She even offered to bring it to me personally if I didn't think I would be able to make it to the bank that day. I didn't want her to have to do that so I went in on my lunch break and she had me in and out in 2 minutes. Within 7 days, I had my money back and my new debit card. I already had the pin because Melissa gave it to me before I received the card. She also told me I qualified for power checking which allows me to use other ATM machines and be reimbursed by the bank at the end of the month. This was great! Finally, I moved 2 1/2 years ago. Since then, the bank has made it a nightmare changing my address. Every time I would go into the bank the representative would need a manager override because for some reason my address wouldn't change (I'm fairly certain it was a computer glitch.) Since Melissa has started working here I feel like the customer service has done a 180 and I'm glad I stuck with Salem Five. She's an asset to your team and should be commended!

This credit union is awesome. We have participated since 1985. We travel a lot and have never had…read morea problem with our finances and access to our funds. I have called them many times over the years to resolve all kinds of little issues and always was given professional, personal and speedy service. I would recommend them to everyone. They beat the big Banks by a mile for personal service..

Great credit union to do business at and they have great friendly customer service. Thanks for the…read moregreat service

Great credit union have been with the this bank for 12 years, no complaints aside from some of the…read morestaff and customer service at the lynn branch. The revere branch is very professional and attentive. Revere branch does not charge you for a new debit card, yet the lynn branch will. Hours are not bad, not open on sundays.