I recently opened up an account with Luso-American. I had been with the same credit union for over…read more23 years and as they grew, they became more like big banks with increased fees and rates that could easily be matched by any of the big banks. As such, I switched to Luso-American since their two locations are convenient for me. Staff there are very personable, friendly and helpful. Their rates and fees are much lower than my prior credit union. So far I really like them and feel that they are a very customer-centric financial institution.

While spending time in the Peabody area we ended up stopping at this bank to grab some cash from…read moretheir ATM. The bank is located in a great location and it was nice that I had no fee. The best part of the experience for me was using the Portuguese language feature on the ATM.

The best credit union in the state as far as I'm concerned great people and service. If your…read morelooking for a great company this is differently one of them.

The customer service is excellent. Tellers and managers go above and beyond for their patrons. This…read morecredit union is a great place to do business. They are knowledgeable about products, and very easy to work with. I found them to be accommodating and thorough.

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!

Very helpful with information. I appreciate the time they gave with my questions and concerns.read more

Excellent customer service! Always greeted with a friendly smile and they are genuinely interested…read morein resolving issues.

Great place to go do business if you are a Beverly municipal employee. Teacher, police, fire or…read morecity worker! Lots of services offered!And good CD rates!

Our family has done business with Ahmed insurance for almost 60 years. My family and I have never…read morehad one complaint. They are always there when I need them along with the correct information I need. I have my car and my house insured with them and have never had not one issue. A wonderful hometown agency that is always welcoming and rest assured you will get the best service that makes the little things in life easier. Going to the registry is no fun. They take care of everything. I didn't have to lift a finger except to sign any documents that needed to be signed. There is so much to do in today's world that when you find a place like Ahmed's ease of use you stay! Thank you for the great service over all the years our family has had the opportunity to work with you!

Contacted Stephen Ahmed for homeowners insurance, but he was rude and very condescending. NOT THE…read moreWAY TO TREAT POTENTIAL CUSTOMER. Went with another agent who was VERY accommodating.

I've been using Benevento Insurance for twenty years, and have never been disappointed. Their…read morecustomer service is excellent. Highly recommended.

My family and I have been working Benevento Insurance Agency for almost twenty years. They handle…read moreour home and automotive policies and are truly a one stop shop, complete with excellent customer service! I remember once, pregnant with my third child and with two toddlers in the backseat, being rear-ended on the Mass Pike by a Dodge Ram Pick-up on a Friday afternoon. Not only did the representative answer their phone right away, they were able to calm me down, walk me through the entire situation and ensure I proceeded in the correct manner to file the appropriate paperwork. The entire process went off without a hitch! I can't imagine my family using anyone else for insurance, but Benevento's. With us through flood, tree damage and mote vehicle accidents, they have always been a trusted resource throughout many difficult situations.

Everyone is so kind and extremely helpful! Jeanine has been my insurance agent since I got my first…read morecar and is always willing to help answer any questions I may have. I'm extremely grateful for her and the work she does!

Poor communication. This agency bought out my agent in Beverly. This was never communicated to me…read more I only found out when I had an insurance question. It would have been nice to have been notified of the change. When I contacted my (new) agent, it was to question why my homeowners insurace premium had risen 34% from the previous year, & if another carrier could give me a better price. The person I spoke with told me she would look into it, & get back to me. I never heard back from this agency. When it was time to renew this policy, & checked with another agent. They were very responsive, & saved me a substantial amount of money on my home, & auto policies. B E & D made no effort to communicate with me, so I saw no reason to stay with them.