I have never had any problems with this Century Bank and I rarely encounter any ridiculous lines…read more(but that probably depends on when you go). With regular activity, I never have to worry about random charges and fees because free checking means free checking with them. I also got to choose a free design for my first batch of checks (I like writing checks with mad style, yo). The only downside is that it's a local bank with locations only in the Greater Boston and Northshore area. This location has a drive up window so you don't even need to leave the comfort of your car. Fancy that.

Have been doing business with the Malden branch for at least 5 years now. I couldn't be happier…read more Everyone is so friendly and helpful regardless of the location. I actually pulled into the Burlington branch on a Friday afternoon and was sitting in my car making out a deposit slip. The branch manager noticed me and came out and ask if he could help me and made sure I knew they were closing up. He offered to stay open long enough to handle my transaction for me. I told him I would come back the next day but he insisted on staying open to process my transaction. Other banks have told to come back the next day 5 min BEFORE closing. Century Banks Customer Service is outstanding.

I took out a home equity line of credit and it was the worst customer service experience that I can…read morerecall. It took over 2 months to get the approval done and I was frequently not told where things stood or what was taking so long. I have taken on HELOC's before and it usually required less than 2 weeks from start to finish. Then, after finally getting approved, appropriating the approved funds was a complete mystery. They provided almost no instructions at all. A few weeks after signing/opening of the HELOC, I finally received a checkbook in the mail. I wrote a check to pay one of my other accounts and CSB rejected payment without even sending me an email or a notice. Completely amateur operation, IMO.

I've had Bank of America for several years n never received this sort of treatment. If anything,…read morethey're horrible! CSB, however, really make u feel like you're their only customer. Times are really tough n I needed some assistance and Matt not only called me after hours, but resolved my issue promptly. I also got an email prior from Scott H. confirming they received my request and stated that I would be contacted. They kept their word every step of the way, to my surprise. This is real customer service. Thank you so much guys!

Hanscom Federal Credit Union in my opinion is one of the most convenient, reliable, trustworthy…read moreCredit Union in the Greater Boston area. I have recently purchased an automobile and secured my auto loan through Hanscom. The rates and terms were extremely better than most of the banks and credit unions I checked in my area. The paper work was quick and easy from start to finish. I secured a very low rate and nice term. I was so happy with the way my auto loan was handled that I decided to visit a branch. I went to the O'Neil Building location on Causeway Street in Boston and my experience well exceeded any premonitions I may have had. As I entered the Credit Union, I was actually greeted by a woman behind the counter, engaged in a minute of small talk and she introduced me to my member services rep Jeff. He was more than professional and very well versed in explaining all my options for different types of accounts. I was interested in their checking account as it is a 100% FREE CHECKING account. He easily opened the new account in what seemed like minutes all the while chatting about mutually interesting subjects. When it seemed like we had completed the process, he excused himself and returned a couple minutes later with my new check card in his hand. Apparently this is now an instant process. I have always used large banks thinking that they would offer more for less. Well I was wrong. I left Hanscom Federal Credit Union with an even greater respect for becoming a member of a Credit Union. They have so much more to offer to Members than any bank I've ever used. I'm not sure about all Credit Unions, but Hanscom is TOP NOTCH. I look forward to using more of their programs and possibly refinancing a few of my other loans as I believe I'm in good hands now with my new found membership with Hanscom. I'd like to give a shout out to Jeff Brandon @ the Causeway Branch. THANKS JEFF !! I give Hanscom Federal Credit Union a Solid 5 Stars.

I refinanced my mortgage to HFCU from Bank of America. They gave me a great rate but the customer…read moreservice was fair at best. It took months to get the mortgage done because they didn't have enough people. They had to extend my rate lock several times. At any point where I had questions I would have to email multiple times to get a response and the responses would sometimes be a terse "Yes." like I was bothering them. We'll see how the account works now that is (finally) set up, but the refinance process was way more painful than at a major bank, so make sure the lower rate makes it worthwhile.

If you want a bank that caps your spending limit at 2k per…read moreDay and cuts you off for 48 hours after the fact. With no customer service or card help. This is the bank for you. If you want your bank transfers to take 3-4 days longer than any other bank, this is your bank. If you want to be stranded 3000 miles from home with out a debit card this is your bank. If you hate it when your bank cares about you and expedited sending out a replacement bank card. Then go to north shore bank where you need to go into the brick and mortar store to get your new card. Also if you enjoy being treated like an annoying pest then deal with any of the women in the bank at any time. Make sure you don't interrupt them when they are taking to each other though.

I was a long-time customer of the bank North Shore Bank took over a few years ago and I stayed on…read moreas it changed into North Shore Bank. I have to say that customer service has been just as good as it's always been at this bank. The staff is friendly, helpful, and efficient. I cannot imagine using a giant nationwide bank instead of one based in my region. Even though it's no longer the tiny co-op it was 25 years ago, the subsequent buyers have managed to maintain the small-town feel that makes banking here so easy. Shout out to Jacki at the Brimbal Ave branch and Wilson at the Cabot St branch, who have always been 100% professional and helpful during every interaction, but honestly I have never had a bad experience with an employee here.