The worst branch, I want to tell all the customers to be very careful when you make a cash deposit…read morewith the tellers in this branch 320 Central St, Saugus, MA, 01906. I had the worst experience, I had made a deposit in cash, the teller counts the money on the machine a couple of times, and he told me I was short of money, I told him to give me my money back, I counted it, and I was missing money. I have asked the Assistant Manager to balance the teller's money and she just checked his computer she did not count his money to make sure he balanced. I have requested the video when the teller was counting my money to the assistant manager, branch manager, reginal and district manager, I was told they cannot show me the video. I am very frustrated; I trusted this branch with my money and in front of my face my money disappears and now the bank does not want to help me by showing me the video. Also, in the past I had made a cash deposit and the teller told me I was missing money, I told the teller to give me my cash back and I counted it, and I found the missing money. It seems that tellers are used to telling customers they are missing money, when making cash deposits. This branch cannot be trusted.

I have to say, how thankful and personable it was to me when the manager of the bank takes time out…read moreof her day to call with advice on protecting and ensuring the future of my account. Advice that she didn't have to take the time to give, but it meant a lot because it shows that she values me as a customer... it's the little things that people do that are huge, helpful and very appreciated by others..... I have to say this is the third time Rosemary has helped me and whether it was question or an issue, it was her mannerism and professionalism I encountered every time and was taken by... I have to say the customer service in this branch is simply exceptional.... I have always dealt with Felisha and MaryEllen who are so caring and always go above and beyond for me and will spend as much time needed to resolve any issues even if it meant staying late. They are truly genuine and I adore both of them. It's not often you find a small local branch where everyone including tellers, customer service , managers etc.....know and value you... They all call me by my first name and greet me upon entrance and I now know why the bank is so well run and so professionally managed....... and that is because they take after their manager Rosemary.......

I've been with Ipswich Bank, for very many years. No complaints, at all! Being very satisfied,…read morewith Customer Service, and convenience, etc. Pay no attention to complaints!

Well, this is about the Ipswich location and for the record, they have just updated their IT system…read morefor greater security and ease of use. I recently had the chance to work briefly with the employees at FNBI. I was very impressed with the people and atmosphere of the bank. Everyone I met was friendly, hard-working, caring and competent. I was glad to see a bank that encouraged a positive attitude and really cared about the well-being of its employees. That is so rare in this day and age. I was truly impressed and not at all surprised to find that this bank has a reputation for great customer service and community support. When you treat employees well, it shows!

Totally the best bank...I can bring my dog in they have all kinds of freebies..and the tellers are…read moreall so much fun!! A bank is a bank but I enjoy talking with the staff at this one!

The tellers there are wonderful, helpful and professional. However, the mgr, Sheryl, did not…read moreimpress me. I deposited a large amount of checks that were fairly high. TD put the checks on hold, which they legally can do and I have no problem with. I met with Sheryl yo see how long the hold woukd be. She pulled-up my account and told me she could see the checks were deposited, cleared and I had spent the money. No matter how I attempted to explain to her and basic math would have shown that I had not spent the money. I left frustrated and feeling belittled, called customer service and they were able to quickly see the money eas in fact just on hold, not spent and gave me a date of availability. The CS agent called her while I was on hold explained the situation to her and still claimed I had spent the money.

Friendly staff, Always kind when I go there to get forms notarized. I never see a line, and always…read moreget my questions answered.

Disrespectful, incompetent, and time consuming. Everything about this bank and branch has been…read moredifficult. High up Managers make crucial mistakes and have to make calls to ask how to do things. If any suspicious activity happens on your account you will be blamed and no problem solving will occur. Will cost you a lot of money. Extreme overdraft fees. Poorly ran and extremely time consuming. Behind on all levels of technology compared to any other bank. Very limited locations and mobile banking is unusable with them. Any other bank is better in every single way. Do not bank with North Shore and do not waste your time at this branch. I would give a zero if I could.

I usually transact at the Saugus branch but I was visiting family in revere. I had a bill due the…read morenext day but I did not have enough cash in my bank acct but I call the revere branch & a girl by the name of shirlie picked up. it was 4:05 and she told me that the bank was closing at 410 but she was gonna be waiting for me. I got to the bank at around 415-420 and was suprised that they was still waiting for me with a smile! I would reccomment this bank 2 all my friends becuz I have bank of America too and they would neva do that. they care about their customers here. 5 thumbs up!!!!

I've been inside twice for transactions. Each time there's been 3 employees in lobby/teller area…read more Each time 1of the 3 presented themselves as a rude and verbally aggressive person. That trends towards a more than 33% chance I will be treated poorly should I dare a third visit. I am 100% certain that, though I may use the ATM, I will never subject myself to the bad people that exist inside that place. All the reviews here are at least about a year old and most are positive and even name the representative who assisted them. I've never had the luck to encounter them and I suspect that there's many new employees there.

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

I absolutely love the whole team at circle insurance ! They are always so helpful & have always…read moregone the extra to get things done ! I appreciate you all !

I asked Bea to switch my insurance from my old house to my new house & continued to pay my premium…read morefrom the time I moved in last June until I realized that my insurance was never changed in March at which time I discontinued payment. I was then told my policy was cancelled for non-payment. No refund, no apology. Would never recommend Circle to anyone needing insurance.