Poor communication. This agency bought out my agent in Beverly. This was never communicated to me. I only found out when I had an insurance question. It would have been nice to have been notified of the change. When I contacted my (new) agent, it was to question why my homeowners insurace premium had risen 34% from the previous year, & if another carrier could give me a better price. The person I spoke with told me she would look into it, & get back to me.
I never heard back from this agency. When it was time to renew this policy, & checked with another agent. They were very responsive, & saved me a substantial amount of money on my home, & auto policies. B E & D made no effort to communicate with me, so I saw no reason to stay with them. read more