Lindsay goes over and above the call of duty EVERY time! Insurance is pricey and complicated and…read moreshe facilitates it all!

Upon renewal date I went to the Ark Insurance Agency office in Stoneham and asked to change the…read moredate of my homeowners policy to the same as my auto policy. This is exactly how it was when I transferred to this company so I only wanted it to remain the same and the woman, who was irritated that I actually came in person to the office, told me it was, and I quote, "too much work to make that change"! (Now I know why they keep the door locked when you go there) Just now I tried to cancel the policy because I changed agencies (because of her I might add) and she would not do it. She wants notification from my new insurance company!

I recommend ron and his agency. They reviewed my home owners and car insurance. They suggested…read morefilling in a few gaps in coverage and removing unneeded coverage. In the end he cut my costs by over 25%. Highly recommend this agency

Steve Digiacomo goes above and beyond for his clients. Most insurance agents begrudgingly go…read morethrough the paces when you have an accident and offer very little help. At Digiacomo Insurance he helps you sort out the accident report, rentals, deductible and third party issues. If you want personal service and not just a voice on the phone I highly recommend this agency.

What can I say? Shelia went above and beyond to find me the best coverage when I recently moved…read more I hadn't looked at my coverage in years and she went over everything with me and provided the best options for my home and auto. You made things so easy! Thank you!

I asked to be told ahead of time what the price of my policy change would be. I was told she…read morecouldn't tell me the price then but that once she could, if I thought it was too high she would shop around for other options. That never happened, she just began charging me. I called back and was told it was too late, who knows what the charge will be to cancel and I would have to wait until next year. Next time I called for clarification, explaining I had other quotes for less money and was told the fee to switch would have been minor. Isn't that the reason to have an insurance agent? Not here. Rude and impatient and don't care what the customer pays. Agency doesn't shop for cheaper policies. I've been paying for a ton of unnecessary coverage on my vehicles that kept increasing.

I have been a customer for two years now with John E Ward. Eric is extremely nice and a straight…read moreshooter, unlike most insurance agencies that try to pull one on you to make more money. Eric is always looking out for my best interest in choosing a policy that is affordable and also one that makes sense for me. I felt the need to write this review after being extremely surprised from seeing a 1 star review. I highly recommend them.

They're great at cashing your checks, but if you call with a question its nothing but sass and…read morecondescension you'll be dealing with... They sent me a bill by mistake and when I called to ask why, all they had was a disrespectful tone waiting for me. Really not cool.

I've had my car insurance through Santo since 2012 when I was first licensed. My parents also use…read moreSanto for their home and auto insurance. My agent, Christine, had been a saving grace, a reassuring voice, and has searched, seemingly, the ends of the earth to find me a better price. I'm not the best driver so I've had to make a lot of unfortunate calls to her over the years and in those times I always feel extremely stupid and really down- no one likes getting into an accident, even if its a minor fender bender. But Christine has always been extremely kind and handled the situation the way a patient mother would and I can't thank her enough. I would recommend Santo, and specifically Chris, to anyone looking for a good agent. She treats every customer as if they are her ONLY customer, and it makes a world of difference. I had to leave Santo because they couldn't beat a competitors price but if the price difference had been even a couple hundred dollars and not $1,000, I would have easily chosen Santo just to keep Chris as my agent.

Called Santos insurance for a quote a while back for my sons car insurance…read more They gave me a quote on the phone and I went there with a check. When I got there, James Santo the owner came out "flailing his hands in the air like a lunatic" and said "you didn't tell me your son had a ticket". I explained that I didn't know he had one ticket. But he was still acting like a crazy man, and said "I can't give you insurance"! He didn't say "the insurance would cost more", like other normal insurance companies would...just "I can't give you insurance". Honestly, I don't think I have ever met a crazier person than this lunatic in quite some time. I just stood there in amazement! I hardy think tempers and dealing with the public blend. I just left the office and couldn't believe my ears. I've had a lot of insurance over the years, but this guy takes the cake. Could I give this insurance agency ZERO stars? Honestly there's nothing to like about Santo Insurance.

I bought a long-term disability policy with Tom 12 years ago and just called him and said when it I…read moreread it last year, it was just as he stated with 50% cash back if I don't use it. I just called him and he remembered me and recommended I cash it out now even though I still work F-t. I asked him about Medicare plans though I get health coverge through my employer. He has always been helpful and honest.

Tom is awesome to deal with, not only he helps people but he really knows medicare, mass health,…read morehealth insurance. I personally absolutely love his whole personality. Always returns calls and always takes care of you. He's got over 34 years of experience and it really shows. I highly recommend who he is. He's always got a very personable touch with his clients. At least he does with me.

Everyone is so kind and extremely helpful! Jeanine has been my insurance agent since I got my first…read morecar and is always willing to help answer any questions I may have. I'm extremely grateful for her and the work she does!

Poor communication. This agency bought out my agent in Beverly. This was never communicated to me…read more I only found out when I had an insurance question. It would have been nice to have been notified of the change. When I contacted my (new) agent, it was to question why my homeowners insurace premium had risen 34% from the previous year, & if another carrier could give me a better price. The person I spoke with told me she would look into it, & get back to me. I never heard back from this agency. When it was time to renew this policy, & checked with another agent. They were very responsive, & saved me a substantial amount of money on my home, & auto policies. B E & D made no effort to communicate with me, so I saw no reason to stay with them.