I can't say enough good things about this company! I have been with them for over 35 years and they…read morealways go the extra yard. I just had a problem with a new car that I bought and they were so on the ball trying to fix the problems that the car dealership caused. My agent, Alex, was on top of it from day one, following up and getting it done. Paul Soucy drove out to my house to pick up documents. Good luck getting that done with a cheap on line service! Fair pricing and outstanding service! Highly recommend!

I usually never write reviews but Amanda Christensen at Soucy Insurance has gone beyond what I…read morewould call the usual service you expect from a company. She realized that my auto insurance was going to go up because we bought a new car and added our teenage son to the policy. Instead of just letting us know that the policy had increased, she worked very hard to find us a new policy which would save us a lot of money. She saved us nearly $3000 and the process was effortless on my part. She is a great resource and Soucy Insurance has always been a great place to do business with.

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

I made an appointment online to get my Real ID license. I walked in, saw a clerk immediately,…read morefilled out the form, got my application processed, and was out the door in 20 minutes. Fast, easy, friendly, professional service. I don't know how it could have been better. They did try to sell me a AAA Visa card, but that was not a problem! Five star rating!

NOT SO CUSTOMER FRIENDLY!…read more Friday Oct. 29 walk in to Peabody, MA branch, greeted at door and sent to CS. As I handed my AAA card & registration slip for renewal the young girl says "do you have an appointment?" I said NO, I did not know I had to have one! This person then states, "well you will have to come back tomorrow" I asked why? She said because I did not have an appointment. I looked around, AND I was THE ONLY PERSON IN THIS OFFICE! I said, "so you are not going to give me my registration? She smugly says "it will show paid but, I cannot process it, you will......tomorrow. I said I understand now, you have appointments but, THERE IS NOBODY HERE! Again, this person states, we have appointments every 10 minutes and that's policy, I cannot do it! So, as you might imagine I got VERY upset and said again, "there is nobody here and you can not process this for me? Answer, "NO" I said I will just cancel my AAA membership and she said OK Thank You in a smart a$$ tone of voice! I grabbed my paperwork and walked out. I called customer service 800 number and after being on hold 20 minutes, they told me "we don't know what individual branches have for their policies, really, this is now a franchise...NO.... So AAA 800 CS NO HELP! Still in the parking lot I decide to just go on RMV website and do it online, even after taking a day off work to get this done in person. We are now about 45 minutes later, I am still outside AAA office and NOT ONE person has entered that office since I walked out! As I am in the middle of renewing my REG online I receive an incoming call, it says AAA Peabody. So, I answer call and it is the branch manager Peter Simmons. Mr. Simmons says he is very sorry, that should have never happened. I said "you heard the situation?" He stated yes, and I said "you let me walk out anyway?" He said "you were upset so I let you go!" So, Peter tells me he pulled the person off the counter and told her she did not handle the situation correctly and that's not how we do business. I again, stated that I understand that you have a policy of making appointments, which I did NOT know when I showed up. I said "you office was completely empty, and has been for the 45 minutes I have been out front on the phone! Peter tells me he wants to make it right and to come back. I entered the office at 12:06pm at this point, and a very nice young lady (Anastasia) processed my registration in exactly FOUR MINUTES, I was out of there at 12:10pm! So, the first person I dealt with who could have processed my transaction in approximately 4 minutes decided on her own SHE WOULD PUNISH ME for not having an appointment, and make me come back another day to get my paperwork! THIS IS A PISS POOR POLICY and could have been easily avoided. Mr. Simmons said it was a bad decision on her part. This person walked by me and was obviously told to apologize but, as she apologized she added, "I was following policy" So, she still thinks she did the right thing, and I have no doubt she will pull this on other members! A person that was trained correctly, and actually cared about their members could have said: "I can do this for you because we are slow and nobody is waiting but, in the future please remember to make an appointment!" That is how I would have handled it! As a side note, I went on to AAA/reservations and the next available appointment was 2 weeks out! This office was a ghost town, and AAA needs to review their reservation system! THIS IS A 1 STAR FOR THAT CS PERSON ALONE, SHE DEFINITELY SHOULD FIND A NEW CAREER! 5 STARS FOR PETER SIMMONS CORRECTING THE ISSUE, AS I HAVE BEEN A MEMBER OF AAA FOR ABOUT 35 YEARS! Thank You Peter!

Betsy is the best @ Phil Richard Insurance!…read more She makes you feel like you matter plus knows her stuff! The RMV sent me to get some forms stamped and I was there and back and barely lost my spot in line. Thanks Betsy!

If you need insurance, you should ABSOLUTELY talk to Amanda Twomey at Phil Richard Insurance. We…read morerecently switched our auto policy to work with PRI, and was connected with Amanda. She was extremely helpful in switching our auto insurance and also trying to save us money on our homeowners insurance. As life would have it, only a few months into our new insurance, my wife and I were awoken by the police at 2am. Someone had drunkenly backed down our street and scrapped up the side of one of our cars (along with at least one other on the street). One of our neighbors had seen the entire incident and called the police. The officer took our information and said he'd have a report for us in a few days. When we finally got the police report, almost all the information for the drunk driver and witness was blacked out. I tried dealing with a claim through our insurance, and they were LESS than helpful. Out of frustration I spoke with Amanda about the situation, and she said she'd see what she could do. OH MAN DID SHE GET IT DONE!! Amanda called the police department and asked for the driver's information and insurance company. Their reply? "This is America . . . [they should have their own insurance], you need to protect your belongings." Absolutely despicable (yes, that officer is DEFINITELY getting reported). Through her own time and research, Amanda eventually found out the other driver HAD THE SAME AUTO INSURANCE COMPANY I DID! The insurance company didn't even check their own system for the other guy's insurance. Amanda was cool, calm, and collected through the entire process, and I KNOW I wouldn't have been able to deal with any of this without her. Amanda - you're an all star, and I'm absolutely telling everyone they need to go through you to get their insurance needs. THANK YOU SO MUCH!!!!

Trash. Absolutely a trash company. Cannot talk to a person (phone tree hangs up when you try)…read more Call the parent company in Florida and they told me they may be closed due to covid. Note this is 2025. WTF?? They gave me a number to try and I left a voicemail (on Friday) and it says they will get back to me in 1 business day...So its Wednesday, and no call. I have been waiting for a Bond quote since Oct/nov of last year and they just can't pull thier shit together. Due to the inablity for them to function as a company I ahve asked Travelers to move my agent of recored on my policies to a new broker, that knows how to answer phone calls and questions. I wold have been horrified about the rating if I was the company, but all they get are 1 Star ratings (They have 4 ratings as i write, this allare 1 star), so they obviously don't care in the least.

Worst insurance ever. Every single time I used it they initially refused to pay and had to go…read morethrough extra process to get them to pay. If you can avoid using them I would.

The owner Deb Sierra Erwin takes care of her clients like they're family. If you're looking for…read morethat old school, person to person service, that's just so hard to find these days, look no further. Talk about quality service, with every attention to detail, by not only Deb, but also her staff, this is the place. Quick, efficient, and will never under insure you, like most places who just want to grab hold of your business. If you'd like to see what they can do for you, then simply give them a call, and let them provide you with a quote. I not only insure my car here but also my home. I'm also adding my mom's apartment insurance through them. I can't say enough about Prestige other than it's about time I have a company in my corner that values my safety and assets as much as I do.

From the owner: We are a customer service oriented agency that provides our clients with competitive rates for…read moreautomobile, home, apartment, life, and commercial insurance with well established carriers.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

I have been a client of Tom's since I started driving a car! He's always been helpful when making…read morechanges to insurance over the years. I had my home owner's insurance with him as well and when I moved and changed to renter's insurance, the process was seamless. Whenever I buy, sell or lease a new vehicle they always take care of all the registry items which makes my life so much more convenient. Just a call or an email and they will help with whatever you need. Very happy customer here!

From the owner: Business insurance, homeowners and auto insuranceread more