When I have a problem the staff is always very helpful and knowledgeable about all my situation…read more They make the experience fast and professional. Thank you

This is fantastIc branch, the people are always helpful and friendly. They do a great job…read more BUT: Lots of Animal poop on walkway. Not cool!

Phenomenal. My brother and I were inside the locked ATM vestibule just before the bank opened. We…read morelooked suspicious. He's on one side of the window I'm on the other. We were waiting for our ride share. An employee came in, mall police. The employee asked what we were doing. I explained. 2nd positive I found out through chase is that our drizly app had been hacked in 2020. Who knew our private sensitive data and passwords were exposed in the data breach. Lastly have you tried to call a bank? Chase picks up the phone. This is a great bank. Come here open an account. Thank you.

Capital One customer service is the lowest rated credit card company in the banking industry. You…read moreare on hold for up to twenty five minutes (25 ) , They refuse to let you talk to a Supervisor and they are extremely unresponsive.

I had an issue with one of my accounts. The teller I spoke with told me what I needed to do to…read moreresolve it. Shortly after leaving I got a call from Laura (Branch Manager) Laura advised she was looking into problem. The next day Laura called with resolution and was forwarding paperwork. All interactions with staff have been positive.

The ATM'S are always having issues and today the one in lynfield is completely dead, holiday…read moreweekend and no one bothered to fix it. Also, not sure who the rocket scientist was that came up with that new atm software but it is a POC and needs to be changed. Takes forever to do one transaction, horrible software upgrade!!!

The bank manager, Ilva Velmishi, has gone above and beyond to help my family with fixing and…read morecorrecting issues with our accounts. I highly recommend reaching out to her for your banking needs.

Greg Allen was most helpful! he answered my questions and met my needs, thank you!read more

Brian Grilo is very knowledgeable and passionate about his industry and it really reflects in the…read morework he provides to his clients. Brian is a take-charge person who always gets the job done right -the first time. He is very attentive, listens to his customers' needs and wants, and seeks the solutions before being provided the problem. He is a very dedicated and trustworthy person whom anyone would be lucky to work with.

From the owner: Santander Bank is a direct lender, we offer residential mortgage which include, Mass Housing…read morePartnership, Conventional, Jumbo, VA FHA, first time home buyers, refinance, cash out, equity lines, home improvement loans, fixed rate, and adjustable rate mortgages.

I am the treasurer of a small nonprofit located in Saugus. For many years we had both a checking…read moreand a savings account at Salem Five. The savings account was money set aside for a future use and there were no transactions in that account for several years. Without informing us, Salem Five sent this money to the state's unclaimed properties division. After I was notified by the state that they had received this money from Salem Five, I went to the branch and was told that they have a policy that any funds with no activity for three years was sent to unclaimed properties. They said it was all part of a computer algorithm and they had nothing to do with it at the branch. The fact that we had an active checking account at the same bank should have told them that this was not an abandoned account. Salem Five had our correct contact information on file yet failed to warn us that they were taking this action. This is banking malpractice in my mind - reckless disregard for their customers' funds. We are closing our remaining account and moving the funds to another bank. Don't trust your money with them!

This branch is one of the best branches I have ever been to. The staff is very friendly. Always…read morewilling to go the extra mile if possible.Received Excellent customer service from Mrs. Dorjana Dhima, business solution advisor. Dorjana was very helpful, kind, and patient--a great asset to BOA. Everything was taken care of smoothly from the start. The car loan was approved successfully, and I was taken care of without an appointment. I recommend seeing Dorjana Dhima for any business inquiry! Overall, it was a great experience. Thank you so much for your help!

By far the best BoA service at this location! Had a recent visit in need a notary services. It was…read moreapproaching closing time and I did not have an appointment. The notary was helping another customer so I waited in the lobby after being greeted by another employee. I was taken care of quickly and with such pleasant service by Lori, she was so incredibly friendly, efficient and polite. This is not the closest location to my home but it is the only one I'll be using for in person services from now on.

I opened an account here and got Claudia. In her early to mid-twenties, she proceeded to go through…read morethe motions of opening my account and at one point after staring at the screen blankly for a few minutes apologized and said she "went out with [her] girls last night and didn't get in until really late". Now, I'm sorry, but I don't need to hear that kind of stuff in a bank. I understand that, myself being young in age, going out and having fun with your friends is a given. But, I don't go around telling perfect strangers in a professional setting that I go out and party. On another occasion with this same person, I was inquiring about a home loan and instead of running the numbers for me to see what my options were she flat out told me that it didn't work that way and that I had to have a definitive number. I wasted 20 minutes answering her questions about what I do and how much I make just to be completely blown off.

I visited the BofA on Rt 114 in Peabody to make a deposit into my daughter's account. I was told…read morethat because I didn't have an account with them, they could not accept a CASH deposit. The potential for 'Money Laundering' was the explanation I was given. I could see if it was a suspicious (large) deposit, but $340. Maybe BofA should revisit their policy. They didn't even try to cross-sell me an account - which they had the perfect opportunity to. Awful service! Can you say "inconvenient?" Stick with a smaller regional or community bank if you want better service.