I have two accounts with Salem Five. A checking account and it gives me no interest. The second…read moreaccount is a savings account. The second one is called an Esavings account. I went to the Danvers branch and wanted to withdraw x amount for Christmas and was told I would have to pay a penalty for withdrawing x from my account. So x + x to get my money. I'm 80 years old and a veteran of the Vietnam war why do the banks do this to us. Protest about the bank.

I've never in all my years dealt with such a unreliable online banking. Locked out of your account…read moreat the drop of a hat forced to make new passwords that don't work once created. Sometimes the app does not let you log in and if you try too many times on the app you're kicked out and then have to call and wait for service and create a whole new password again.

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

Thumbs up for Trevor Brooks, Senior BOA banker at the Cabot St., Beverly office. Trevor provided…read morethat much needed customer support and hand holding while I was stressed from the BOA Legal department which in my opinion improperly and perhaps illegally (unauthorized) froze one of my (17 yr old) checking accounts mid-July which was used to auto pay. The aforementioned account was an ordinary checking account, not a conservatorship account. I take copious notes, constructed a detailed documented timeline of this four week issue and was prepared to escalate the problem resolution as far as necessary. Although legal provided nothing in writing, my understanding is they wanted me to ask the court to change one word of the court Co-Conservator document from "And"to "or". Had not realized the account was frozen until notified of check which bounced and rejected auto pay both resulted in $$ penalties, one waived but the other cost me $100 (not happy). Only after Trevor escalated situation to his management, and I threatened to complain and escalate to both BOA management as well as four other avenues of escalation did the problem get resolved last Friday. Trevor called me late Friday and was even willing to keep the office open later if necessary in order that the account got closed and funds transferred. If not for Trevor, I would have transferred my four accounts (1 Trust, 1 Conservatorship, 2 ordinary checking) plus multiple CDs to Chase. As far as I'm concerned BOA owes me $100 and BOA Legal owes me an apology for all the unnecessary stress. Thank you again, Trevor.

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch

I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

Such poor customer service. I can't get them to mail my statements no matter how many times I ask…read more They are short staffed & there are always long waits to speak to anyone but a teller. It's very unprofessional & I am closing my account. Good riddance!

Went in this bank to just cash a 17.00 check that was sent to me by my insurance.I figured it was…read morenear my house and it was from there bank. I went in and didnt even seem like a bank. I told them I just wanted to cash it. He says there is a 7.00 fee to cash it. I said its from your bank. So on and so on. But I have NEVER EVER heard of a bank that charges to cash there OWN CHECK! Now I see why they have a rating of a 3. It should be a ZERO!! Taking people for suckers!! So I went to my own bank and cashed it. NO CHARGE! And I have cashed at other banks and never charged me. Stay away from that bank!!

Very pleased with the service that we received from Aragon our teller in our visit to Santander…read moreyesterday. Thank you Aragon

Completely disappointed with the loan services of Santander Bank. Communication within this…read moreinstitution is deplorable. We have been banking with this institution for a while and over time it has become obvious that this bank is technically backward compared to leading banks. Their fees are onerous. Save yourself some headaches don't bank with Santander. We are very unsatisfied and are changing banks.

I'm in the process of moving to Marblehead from Ohio and had the pleasure of opening a new savings…read moreand checking account here today. I was greeted by a friendly and personable banker Patty. She was went over my options and did so in a very nonaggressive manner. The customers there seemed equally friendly and very willingly shared with me their high levels of satisfaction banking here. Patty provided exceptional service by spending quality time with me and helping me choose the best options. I would highly recommend doing business here. Patty is one of the most down to earth and pleasant people I have ever met, a true delight. I can't recall having experienced such high levels of customer service. Great experience, thanks Salem Five and thanks Patty!

Helpful when going into the Marblehead branch to renew my debit card. After over a month of going…read moreby and never receiving my debit card and calling them numerous times I'm fed up. I've called 4 or 5 times and they take my name and number and say they'll call me back but never do. Swampscott branch much more efficient!!