Ms. Budo, one of the branch managers, is terrific. We moved recently to Swampscott from Virginia,…read moreand she made a special effort to set up our accounts just right. She has called us to check in and make sure we were ok, responded quickly to an email request for extra help, and got other bank personnel to call us on matters beyond her expertise. The branch is open 7 days a week, has plenty of parking and is well staffed generally. Their online banking software is OK, not great but perfectly acceptable. Coming from mega bank Wells Fargo to Eastern was like going back 25 years in time to an era when personal banking still meant more than a marketing slogan.

Always great and friendly when I came in! I felt like I just bothered a customer representative…read morewith my ten thousand questions regarding savings accounts over the phone. But Samantha, the representative, was very detailed, patient, and truly helped me make a good decision. Very glad I have been with Eastern Bank since I was fourteen!

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch

i had a problem on my online banking that lasted for two days…read more I went to Bank of America absolutely stressed but in hope that someone would help me there. That's when Matilda Shani a very pleasant young lady after talking to me , understood and identified the problem and solved it very fast. I am now fine and amazed by Matilda skills that save my day and keep me a Happy Customer to BA. thank you Matilda A customer;AM

Called credit. Can't even talk to a real person. I asked for real person they had to know why I…read moretried to explain no results. they hung up on me. I tried the bank. No one calls you back. You have to have just 123 or four if it's something different they can't talk to you. Call us back chat whatever it's just so frustrating. You can't even talk to a real person anymore do they want a business? I don't know.

I have been a long time Salem Five customer, even though I haven't lived in MA for over 30 years. I…read morereally like having a smaller bank that provides excellent customer service. Pam, the assistant manager, is the best! She always helps me, no matter how big or small my issue is. I'd highly recommend banking here.

Shonte was not helpful and provided me with the wrong information during this encounter I felt…read morerushed. I would rather drive to the Salem location.

My wife and I had the pleasure of working with Neredia Vega and her coworker to set up new bank…read moreaccounts for our teenage children. Both ladies stayed about 30 minutes past their shift to finish creating the accounts and debit cards...they insisted on staying even after we told them we could come back the next day. Neredia also helped our children install and log into the Metro phone apps. They were friendly, knowledgeable and great with our kids....exceptional customer service that exceeded all our expectations! I highly recommend banking at Metro 4 Paradise Rd. Salem!

It's unfortunate that most times when I come into the Salem branch the kids behind the counter only…read moreknow how to do part of the job have been waiting over 45 mins to get a wire transfer approved. Manager in office dealing with other issues instead of facilitating this transfer from the beginning not at the end. Difficult approval system seems somewhat convoluted in nature.

If there was an option to put Minus Five stars - I would…read more Bank of America has completely disappointed with a provided service. Has no courtesy to customers. Was with them for 10 years. Even closing the account wasn't easy. Took weeks, and lots of my tears. But there is no problem on charging and overcharging of course. This specific branch is very popular and you will face longest lines ever, because it's too "expensive" to invest into an extra teller.

not a serious bank !!! the customer service its like OMG !!! please avoid them !!!!!!!! im just…read moreclosing my accounts ......

Eastern Bank is the worst! I don't know the Lynn branch but the technology is terrible…read more Antiquated slow and constantly you get locked out of your account. You know it happens all the time because the wait times for reach someone is almost always over 10 minutes. When you do get someone, they can rarely fix it. Today, the system is frozen and the only solution is I have to MAIL them back a completed form. This is 2025! I will be moving my business and personal accounts. If it wasn't for the amazing team in the Weston, MA branch I would have done so already. This is a "community" bank and this is how customers are treated??

I gave them **** because they are very nice and they made my airplane loan…read more They are in the 20th century though. 1. They require a hard copy of an EFT form and cancelled check MAILED 2. They still mail statements. No e-statements. 3. If I send the payments electronically they charge me $1.50/M; if they pull them it's free. Maybe I will have my bank mail a check which is more expensive to process. If it were my company to run, I would take a look at Chase or a local credit union. I am just saying. So for my banking-I went with Chase and a local California FCU. As an airplane lender, I would borrow from them-they made it easy and their rates were very fair. The Plane is for Sale BTW. Great Airplane Lender Nice People Honest Operational Policies old fashioned Modern Banking C-

The customer support at Equitable is the best I have ever seen at any bank. Their tellers as well…read moreas their online support people are courteous and well informed. It's so refreshing to deal with a smaller bank and real people. Thank You!

From the owner: Equitable Bank, your cooperative bank on the North Shore, serves Lynn and Nahant, along with the…read moreNorth Shore communities of Beverly, Danvers, Lynnfield, Marblehead, Melrose, Peabody, Salem, Saugus, Swampscott and Wakefield. We're a local bank specializing in mortgages and we are dedicated to serving our local communities by making it easier to get great rates, talk to a knowledgeable local expert, and apply quickly for the loan that's right for you. Equitable Bank is a mutual cooperative bank founded in 1877. We proudly serve our customers as a full service bank. We are the source for a Massachusetts mortgage and NH mortgage loan. Not only do we service every mortgage we write, we pride ourselves on excellent, local customer service. What we offer Competitively priced mortgage loans. Smart professionals with independent advice, Mortgage financing options with the personal, responsive service you deserve Reaching out...