Always great and friendly when I came in! I felt like I just bothered a customer representative…read morewith my ten thousand questions regarding savings accounts over the phone. But Samantha, the representative, was very detailed, patient, and truly helped me make a good decision. Very glad I have been with Eastern Bank since I was fourteen!

Ms. Budo, one of the branch managers, is terrific. We moved recently to Swampscott from Virginia,…read moreand she made a special effort to set up our accounts just right. She has called us to check in and make sure we were ok, responded quickly to an email request for extra help, and got other bank personnel to call us on matters beyond her expertise. The branch is open 7 days a week, has plenty of parking and is well staffed generally. Their online banking software is OK, not great but perfectly acceptable. Coming from mega bank Wells Fargo to Eastern was like going back 25 years in time to an era when personal banking still meant more than a marketing slogan.

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch

I went in and got some information. It was all wrong so I had to call their on line people. Then I…read morehad to call the branch --I called 5 times and they did not pick up. They used to be great. They are horrendous now. I am giving them one more chance and that is it

Consistently the worst bank branch in the area as far as the tellers go. Can't remember the last…read moretime there was more than one teller with a line of customers. It's always worse at lunchtime when most people are have to run errands such as going to the bank. Occasionally you get a glimmer of hope when someone will leave the office and go behind the teller area only to help the other teller woth their job. Infuriating.

I have been a long time Salem Five customer, even though I haven't lived in MA for over 30 years. I…read morereally like having a smaller bank that provides excellent customer service. Pam, the assistant manager, is the best! She always helps me, no matter how big or small my issue is. I'd highly recommend banking here.

Terrible experience every time I have to come to this branch. I wish I got the name of the teller…read morewhom I had the misfortune of interacting with the last two times. She is the spanish lady on the far left. Terrible attitude. Did not say please, thank you, you're welcome or have a nice day either time I was there. I could not believe the level of disdain she showed for a customer, it truly felt like I was in a third world country! The employees at this branch could use some retraining!!!

My wife and I had the pleasure of working with Neredia Vega and her coworker to set up new bank…read moreaccounts for our teenage children. Both ladies stayed about 30 minutes past their shift to finish creating the accounts and debit cards...they insisted on staying even after we told them we could come back the next day. Neredia also helped our children install and log into the Metro phone apps. They were friendly, knowledgeable and great with our kids....exceptional customer service that exceeded all our expectations! I highly recommend banking at Metro 4 Paradise Rd. Salem!

It's unfortunate that most times when I come into the Salem branch the kids behind the counter only…read moreknow how to do part of the job have been waiting over 45 mins to get a wire transfer approved. Manager in office dealing with other issues instead of facilitating this transfer from the beginning not at the end. Difficult approval system seems somewhat convoluted in nature.

not a serious bank !!! the customer service its like OMG !!! please avoid them !!!!!!!! im just…read moreclosing my accounts ......

If there was an option to put Minus Five stars - I would…read more Bank of America has completely disappointed with a provided service. Has no courtesy to customers. Was with them for 10 years. Even closing the account wasn't easy. Took weeks, and lots of my tears. But there is no problem on charging and overcharging of course. This specific branch is very popular and you will face longest lines ever, because it's too "expensive" to invest into an extra teller.

Eastern Bank is the worst! I don't know the Lynn branch but the technology is terrible…read more Antiquated slow and constantly you get locked out of your account. You know it happens all the time because the wait times for reach someone is almost always over 10 minutes. When you do get someone, they can rarely fix it. Today, the system is frozen and the only solution is I have to MAIL them back a completed form. This is 2025! I will be moving my business and personal accounts. If it wasn't for the amazing team in the Weston, MA branch I would have done so already. This is a "community" bank and this is how customers are treated??

Worst bank, worst corporate ever. I am a former…read moreemployee,and there was some serious retaliation going on when I went through HR to tell them what I was dealing with from my branch manager and other colleagues, and when I left they locked my bank account, withheld my money and now I tried to log into my online banking and now it's been locked. I already went into a branch and got some of my money but now they locked my bank account completely and are withholding the rest of my money. This is the worst bank, and they do so many things illegal and I will be addressing this to the better business bureau and higher up.

The customer support at Equitable is the best I have ever seen at any bank. Their tellers as well…read moreas their online support people are courteous and well informed. It's so refreshing to deal with a smaller bank and real people. Thank You!

From the owner: Equitable Bank, your cooperative bank on the North Shore, serves Lynn and Nahant, along with the…read moreNorth Shore communities of Beverly, Danvers, Lynnfield, Marblehead, Melrose, Peabody, Salem, Saugus, Swampscott and Wakefield. We're a local bank specializing in mortgages and we are dedicated to serving our local communities by making it easier to get great rates, talk to a knowledgeable local expert, and apply quickly for the loan that's right for you. Equitable Bank is a mutual cooperative bank founded in 1877. We proudly serve our customers as a full service bank. We are the source for a Massachusetts mortgage and NH mortgage loan. Not only do we service every mortgage we write, we pride ourselves on excellent, local customer service. What we offer Competitively priced mortgage loans. Smart professionals with independent advice, Mortgage financing options with the personal, responsive service you deserve Reaching out...