I have two accounts with Salem Five. A checking account and it gives me no interest. The second…read moreaccount is a savings account. The second one is called an Esavings account. I went to the Danvers branch and wanted to withdraw x amount for Christmas and was told I would have to pay a penalty for withdrawing x from my account. So x + x to get my money. I'm 80 years old and a veteran of the Vietnam war why do the banks do this to us. Protest about the bank.

I've never in all my years dealt with such a unreliable online banking. Locked out of your account…read moreat the drop of a hat forced to make new passwords that don't work once created. Sometimes the app does not let you log in and if you try too many times on the app you're kicked out and then have to call and wait for service and create a whole new password again.

Terrible service. Never enough tellers working here. Do not stop by here if you are in a hurry!!!read more

The employees here are extremely courteous and helpful, not to mention welcoming, and bilingual!…read more They always go above and beyond, are consistently pleasant and warm, and have helped our family in several situations where speedy assistance was extremely critical to our needs. Couldn't ask for better service!

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

Thumbs up for Trevor Brooks, Senior BOA banker at the Cabot St., Beverly office. Trevor provided…read morethat much needed customer support and hand holding while I was stressed from the BOA Legal department which in my opinion improperly and perhaps illegally (unauthorized) froze one of my (17 yr old) checking accounts mid-July which was used to auto pay. The aforementioned account was an ordinary checking account, not a conservatorship account. I take copious notes, constructed a detailed documented timeline of this four week issue and was prepared to escalate the problem resolution as far as necessary. Although legal provided nothing in writing, my understanding is they wanted me to ask the court to change one word of the court Co-Conservator document from "And"to "or". Had not realized the account was frozen until notified of check which bounced and rejected auto pay both resulted in $$ penalties, one waived but the other cost me $100 (not happy). Only after Trevor escalated situation to his management, and I threatened to complain and escalate to both BOA management as well as four other avenues of escalation did the problem get resolved last Friday. Trevor called me late Friday and was even willing to keep the office open later if necessary in order that the account got closed and funds transferred. If not for Trevor, I would have transferred my four accounts (1 Trust, 1 Conservatorship, 2 ordinary checking) plus multiple CDs to Chase. As far as I'm concerned BOA owes me $100 and BOA Legal owes me an apology for all the unnecessary stress. Thank you again, Trevor.

Avoid Salem Five. They:…read more - Screamed aggressively on the phone. - Provided incorrect account opening requirements. - Closed my account a second time without warning. - Failed to communicate the true requirements until after the account was closed. Consider taking your business to Northshore Bank or Align Credit Union instead.

They lied! I got a call from the fraud department and was…read moretold my debit card was just used and was it me. I told them not only was it not me but I never used my debit card. I was told not to worry the transaction did not go through. Well I happened to look at my statement (which I rarely do) and the transaction did go through. It took six months to get a refund.

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

I went to the SalemFive today and met David Przybycien who was very helpful in providing me with…read morequarters to feed the meters where my car was parked down the street from the Hawthorne Hotel. I was in Salem for an appointment with my lawyer and it was important that I got to him on time. All banks should have employees like David and the another fellow who helped me (sorry I don't know his name). He was professional, helpful.....absolutely the best.

What an odd experience…read more We went in on a Saturday afternoon after having lunch in the area, right before closing time. We aren't in Salem often but we had some money building up that needed depositing and didn't want to carry around anymore. The whole experience at the counter was strange from the get-go. I already feel weird ever dealing in cash to begin with but I felt like a downright criminal the way the teller was talking to us. And I say "us" as husband and wife, not pimp and prostitute. She didn't understand at first what account it was to go in and I reiterated which one since I knew she misheard my wife. That's when it got weird because apparently I shouldn't be talking for her, even though like three out of seven accounts with them are joint and I've had some open for almost two decades. I then asked a question about about a recent deposit that was made by the bank for using a debit card (which I didn't know at the time) and the teller couldn't answer us and shrugged it off. Luckily, a manager overheard and knew exactly what I was asking, so I thank her for that. At the end, we were rudely asked, "is that all you need?" like she was trying to push us out to close faster. We stood there dumbfounded because we weren't sure if everything was completed with the transaction or not. I jetted out of there and hope to never return, our nearby Salem Five is 100x friendlier.

Just like you would hope a Banking experience would be!!!!!!…read moreWhen I walked into the Bank on Atlantic Ave, I immediately felt a friendly, at-home sensation. Not only was it lovely, everyone was so inviting and willing to help. All with smiles. My banking needs would take at least half hour, the agent was so willing to put any amount of time into my situation. Everything went so smoothly. Thank you, every banking experience should be so attentive, professional and friendly.

This bank was ok to start with, but then - the problems…read more.. 1. I asked to go paperless on statements - yet 3 years later and repeated phone calls to ask that i receive no more statements to my address i continue to receive them. 2. When my account was compromised my card was shut down, now this is good but would have been better if they called me to let me know instead of hanging me out to dry. 3. From point 2, money was stolen from my account, I now live many miles from the bank and was told to get my money back i would have to appear in person, so basically they let someone steal my money and did nothing to replace it and keep me happy. 4. Their website for looking at accounts online is a joke. Its so damn secure that even i can barely get into it and get locked out at random times for no good reason. And the service they have to get back into the account is a joke, sometimes not available, should be 24/7 If you have money that you care about, do yourself a favor and take it somewhere professional.

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch

I shop at "secret Stop and Shop" in Peabody and every now and then I need to get some cash. This…read more"Citizen's" Bank charges $3.50 for an ATM transaction. Is it just me or does this seem like gouging? Bank of America was once the worst - but Citizen's Bank is now the king of the ATM rip-off. I'll do my banking elsewhere, thank you.

im not a customer there but I went to cash a check and i know there is a 7$ charge fee because i…read moredont have an account with them! the nice employee Aida offered me an account called one deposit checking she explained it to me and how easy it is to use and if i have it it will save me the 7$ fee every week so I opened one with her and she also helped me to set up an online banking and what was very cool is that she showed me how to deposit my check through my phone and i dont even have to take the trip to the bank any more wohooo thank you citizens bank