Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

Thumbs up for Trevor Brooks, Senior BOA banker at the Cabot St., Beverly office. Trevor provided…read morethat much needed customer support and hand holding while I was stressed from the BOA Legal department which in my opinion improperly and perhaps illegally (unauthorized) froze one of my (17 yr old) checking accounts mid-July which was used to auto pay. The aforementioned account was an ordinary checking account, not a conservatorship account. I take copious notes, constructed a detailed documented timeline of this four week issue and was prepared to escalate the problem resolution as far as necessary. Although legal provided nothing in writing, my understanding is they wanted me to ask the court to change one word of the court Co-Conservator document from "And"to "or". Had not realized the account was frozen until notified of check which bounced and rejected auto pay both resulted in $$ penalties, one waived but the other cost me $100 (not happy). Only after Trevor escalated situation to his management, and I threatened to complain and escalate to both BOA management as well as four other avenues of escalation did the problem get resolved last Friday. Trevor called me late Friday and was even willing to keep the office open later if necessary in order that the account got closed and funds transferred. If not for Trevor, I would have transferred my four accounts (1 Trust, 1 Conservatorship, 2 ordinary checking) plus multiple CDs to Chase. As far as I'm concerned BOA owes me $100 and BOA Legal owes me an apology for all the unnecessary stress. Thank you again, Trevor.

I have two accounts with Salem Five. A checking account and it gives me no interest. The second…read moreaccount is a savings account. The second one is called an Esavings account. I went to the Danvers branch and wanted to withdraw x amount for Christmas and was told I would have to pay a penalty for withdrawing x from my account. So x + x to get my money. I'm 80 years old and a veteran of the Vietnam war why do the banks do this to us. Protest about the bank.

I've never in all my years dealt with such a unreliable online banking. Locked out of your account…read moreat the drop of a hat forced to make new passwords that don't work once created. Sometimes the app does not let you log in and if you try too many times on the app you're kicked out and then have to call and wait for service and create a whole new password again.

Very pleased with the service that we received from Aragon our teller in our visit to Santander…read moreyesterday. Thank you Aragon

Completely disappointed with the loan services of Santander Bank. Communication within this…read moreinstitution is deplorable. We have been banking with this institution for a while and over time it has become obvious that this bank is technically backward compared to leading banks. Their fees are onerous. Save yourself some headaches don't bank with Santander. We are very unsatisfied and are changing banks.

This bank is hot dog shit…read more I would not support a bank with such a toxic track record.  Predatory policies, and awful to its employees. They acquired my through acquisition of Century bank.  Proceeded to not inform me and wrongfully destroy my credit.  Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern.  These predatory rules were designed and put in place by the executives.  If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit.  A few months of having Eastern bank in my life turned my credit score upside down.

5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful…read more Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!

What defines a bank now-a-days is not the large marble halls or the high vaulted ceilings. It is…read morethe customer service agents who work in these strip mall shells which are really stores. I have been to this location for a variety of needs. Every time I have, I have found someone who is more than willing and very helpful to my situation. I would really like to go on and on about how great of a bank this is yet this is just a branch of a LARGE bank. In fact, TD Banknorth is an industry. They are a big business running the shops out of stores like stores selling banking. Yet I like the people who are at this location. They are very helpful. What do I like about TD Banknorth as a business. The website interface is reasonably straight forward. The times I have sent in a question about my account I get a response in short time. And it is most often helpful. If you are new to the area and need a BIG bank, try these folks versus those others such as BOA.

The tellers at TD Bank are consistently slow, unhelpful, and often rude. Basic transactions take…read morefar longer than they should, and customer service is lacking.

This is one of the more annoying BoAs I've ever gone to…read more At some point, they must have had a meeting and decided they're gonna make sure to talk to everybody that's there. I understand that, a hello or how's your day is fine. The problem is they always try to tell you how the banking process goes to the point where they make you feel like a dolt. It's always something stupid like "Are you depositing today you can use our atms here or you can fill out a slip right there and speak to a teller there" Yeah thanks I know how to use a bank. It'd be fine hearing comments like that once, but EVERY time my wife or I walk in we gotta get the whole presentation. Just gimme a hello and help out someone who looks lost. Besides that annoyance. The parking here is ok, you don't feel like you'll get robbed going to the atm at night, and the atm is usually working fine. So it's got that going for them.

Would looooove a drive through in our area as it's tricky being a mom w/young kids to drag them…read moreinto the bank... The people who work here are always asking "lollipops anyone?"...no thank you, 3 kids on a sugar high in the back seat of my car is not my idea of fun. :) The ATM works though...others are usually broken or incapacitated in some way! I like their banking policies.

Just like you would hope a Banking experience would be!!!!!!…read moreWhen I walked into the Bank on Atlantic Ave, I immediately felt a friendly, at-home sensation. Not only was it lovely, everyone was so inviting and willing to help. All with smiles. My banking needs would take at least half hour, the agent was so willing to put any amount of time into my situation. Everything went so smoothly. Thank you, every banking experience should be so attentive, professional and friendly.

This bank was ok to start with, but then - the problems…read more.. 1. I asked to go paperless on statements - yet 3 years later and repeated phone calls to ask that i receive no more statements to my address i continue to receive them. 2. When my account was compromised my card was shut down, now this is good but would have been better if they called me to let me know instead of hanging me out to dry. 3. From point 2, money was stolen from my account, I now live many miles from the bank and was told to get my money back i would have to appear in person, so basically they let someone steal my money and did nothing to replace it and keep me happy. 4. Their website for looking at accounts online is a joke. Its so damn secure that even i can barely get into it and get locked out at random times for no good reason. And the service they have to get back into the account is a joke, sometimes not available, should be 24/7 If you have money that you care about, do yourself a favor and take it somewhere professional.

I was a Beverly Bank customer for decades and had nothing but good things to say about them (minus…read morethe really horrible user interface on their ATMs). Since they've been bought out by North Shore Bank, I've had a series of issues. The first was with my name, because when I opened my account back in the 1990s, I used the name I go by, not the one on my birth certificate. The next was with the software that links to my account to download transactions, which just stopped working over the summer. And now, the straw that broke the camel's back is that I keep getting locked out of my online accounts because they have poor "security" measures that mean any random person or automated attempt to log in can lock you out of your account if they don't fill in your security questions correctly. The ONLY way to unlock it is to contact customer service (instead of having some sort of reasonable backoff timeout that temporarily locks the account). They tell me that there's no way to turn this feature off, no way to whitelist certain institutions, etc. They just suggested that I stop using programs that do this (they mentioned Venmo as a common culprit, even though that's not my specific problem). This makes my account unusable.

I opened my checking/savings bank accounts here roughly 10 years ago. I've had nothing but issues…read morewith them. I've had MANY issues with overdraft fees--Charging hundreds of dollars in fees and being told there not much they can do about it--providing no options until complaints were made. Every branch offers a different level of customer service/satisfaction/expertise. They have a $1,000 maximum cap on transactions being made. I've gone out of state/country for vacations and have made local purchases for furniture, vehicle down payments etc. and had been declined because of said cap. I was told by several employees/managers that this is "their policy" and there was nothing they could do to permanently lift the cap. They only way I could get these purchases to go through was by calling them during normal business hours, having them wait on hold so they could lift the hold while the purchase was being made, then immediately reissuing the cap on my limits after hanging up our call...which I had to do on several occasions. THIS IS AN ABSOLUTE JOKE! They have a 10 transaction limit on purchases within a 24 hour period--again, this is a joke! So if you're like me and make several purchases on errand shopping, getting drinks/appetizers, etc. on a weekend--start counting your swipes! or you'll be embarrassed at the grocery store like I have with the "Sorry your card has been declined" pitiful walk off shame out of the store. I have many friends/family members that have had the exact same issues and have closed there accounts as a result. Needless to say, I made the same move and closed my accounts. What a massive headache over the years!--shame on me for sticking around so long. Bank here at the risk of your own hard earned money being slowly flushed down he drain.

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

My family member was scammed on FB and filed a complaint with his bank for the $500 that he lost…read more Citizens took weeks and did not honor or help their customer.. Horrible customer representation! Personally, I would never do business with Citizens!

I'm very dissatisfied with this bank and their customer service - after keeping $25K in the…read moresavings account for 5 months, I expected to get the promised $500 bonus. After three calls to their customer service, I got contradictory responses, and in the end, they told me to come to their branch to discuss the issue. This bank acknowledged receiving the transfer one day later (initiated on April 28, but Citizens told me they received it on May 1st), so they rejected eligibility for this bonus program. I'm very upset by transparency (they asked me to show a printed copy with details of the bonus program) and how this bank works with the customers - think twice before moving your money to this company.