Worst bank in the universe. I called because I needed to send an important wire and asked to speak…read moreto the bank manager. I was told he would call me back. I called two other times and never heard back from anyone. Once Cambridge Trust was taken over, what was left has been simply terrible -- unresponsive, unhelpful. I am changing banks.

My debit account won't work.. Please fix ...../Unable to pay…read morerent. Called but your ID method is poor,, Julian Peterson

They offer Home Equity Loans on Co-ops (HELOC). I challenge you to find a bank that offers one…read more Just some advice, their interest rate is less if you open an account. They get my vote.

I have an account at Brookline Bank on Walnut Street in Newton Highlands…read more The staff is very knowledgeable, friendly, and take the time to make sure your questions are always addressed. On- line banking is an option that can be used if you are out of town or choose to bank from home. . Off-street parking is available behind the bank. I am feel fortunate that my bank provides a variety of services in a comfortable setting.

his bank is fine... until you have fraud on your account & you are forced to close it. They have…read moreliterally dropped the ball on EVERY. SINGLE. THING. since this has happened exacerbating my problems & headaches & costing me more money. They said they would allow certain automatic payments to post that I allowed-- they never even notated my account about it! I go in person-- tell them the same thing & they agree to let certain payments go through-- then they sent them back. I got charged fees on all ends from all kinds of companies it has been an absolute NIGHTMARE. I spoke with Brian from customer service who told me to contact him personally if there were any more issues. Well I have been trying to get in touch with him ever since- I keep being told he is not in or he will call me back and he never does. Rockland Trust isn't going to magically put money into your account to cover the fees that you're charged from other companies from them dropping the ball. It's oops and sorry now you eat it. I literally can only deal with so much in a day because there are only so many hours & I can only handle so much. I cry every day I have to deal with this. And it just never ends. This was almost two months ago & I am still dealing with this constantly. I would switch banks now but I AM NOT GOING THROUGH THIS AGAIN SWITCHING EVERYTHING OVER! But you can prevent this by going to another bank now.

I needed some documents notarized before leaving the country and my own bank was giving me the run…read morearound (on a cold and snowy day). I decided to try rockland trust and Jamar was more than happy to help. He had to finish up some things and apologized, though there was no need to as he was doing me the favor! Very polite and when he noticed that the documents were related to my father's passing, he expressed his condolences. I needed more documents notarized a couple of moments later and the woman who helped me (I believe she was the branch manager) showed the same level of professionalism. I'm not ready to switch (or add) a bank yet, but when I do, rockland trust is going to be it!

I have been with East Cambridge savings sense 1970, have always been treated very well and helped…read moreme with buying most of my properties.Now have been using the Broadway branch in Arlington best associates ever and from the east Cambridge branch, Essie,and Natasha are always friendly and respectful and ready to help us.Ill always stay with them thanks Ladies Tony I

I have no idea what happened or how it happened, but things at this branch have completely turned…read morearound. The last several times I've stopped in, everyone had been lovely and helpful. And when I had a bothersome problem, they stopped everything and really went above and beyond the call to make sure I had everything I needed. Whatever you guys did, just keep doing it.

This is a great bank. Believe me, after leaving hellish Bank of America, it didn't take much for me…read moreto think that any bank would be great. But seriously, I am very happy to be a customer here. Remember back to the days when you could call your bank and reach a real, live person right away? At this bank, a live operator answers the phone and will connect you to any department that you need. He/she is also very knowledgeable and can sometimes answer your questions right then and there. Their online banking system is great and in real time. Almost all transactions show up within a minute or two! This is a feature that is really important to me and is something that BOA didn't have (with BOA, transactions would appear, disappear, reappear a week later). Highly recommended.

We went here to get notary services... The branch manager and assistant branch managers are…read moreextremely helpful and pleasant! Very nice atmosphere for a small branch.

I have been a customer of Village Bank for over 40 years. I have had multiple accounts with them…read moreincluding multiple Mortgages that we never paid late and paid off . The last mortgage Village Bank held for us was paid off this past July. Up to now I would recommend them as the best bank around till the past couple of days. As of right at this moment as I write this review I would not recommend them to my worst enemy. My husband and I grew up in Newton, lived in Newton, and were treated as valued customers. My husband works for the City of Newton and we have remained loyal customers to them. Village Bank was and is the only Bank we recommend to our family and friends till now unless they redeem themselves fast. Their reasoning and treatment is in acceptable. I began an on line application for a home equity loan and the information, treatment and contact with their loan department since I started the application has left me dumbfounded and scratching my head. It all started with Joan who called me with regards to my on line application who relayed the very disturbing information that they will not consider processing my loan. She sought permission and approval to process my simple loan from the vise president and I believe it was Denise who ultimately decided against processing my loan request. The reason why is outrageous. I was legitimately outraged, mad, upset and discriminated against. What I learned from her was horrifying. Village Bank has held loans from us in the past and it didn't make sense to us why they wouldn't even consider our application. I asked Joan to have Denise, another VP or President to call me to explain their reasoning of not processing my loan further and to attempt to get them to reconsider. I called today and I left a message with Denise who I was told was in a meeting and that she would call me by the end of the Day and that didn't happen. All I wanted was to be treated like a valued customer as their message says while you wait on hold. At 2pm today I called back after not hearing from Denise and spoke to a great guy Ed today who will hopefully get me in contact with Joe to resolve the awful treatment I have received thus far. Denise had left for the day! So not only was I not treated like a valued customer I was also not worthy of a call back. Time will tell if Village Bank will stand by their so called valued words and customers. Let's see if redeem themselves. Sincerely from a once valued customer!

Been a member of this bank for years. They've generally been great service wise, but unfortunately…read moretheir turnover rate is very high so i rarely get the same teller twice. Also they are on the Sum network so if you need to get money out of an atm you need to find a sum network atm otherwise you will be charged a few bucks for fees.

Excellent bank! Great location with parking lot. The staff is knowledgeable and friendly. Always a…read morepleasant experience.

ST MARY'S is a horrible establishment. The service is less then acceptable. They have…read moreovercharged my daughter many times on her car loan that was paid off. She still gets a bill for $10.00. NO STARS FOR THIS CREDIT UNION. THE fact that the loan officer could figure how to close out a paid loan was totally unacceptable.

St. Mary's credit Union has been my bank since I moved to Massachusetts 30 yrs ago. In today's…read moreworld of corporate madness, & corruption at the expense of their customers, I wouldn't even think of banking anywhere but St. Mary's. St.Mary's have their small town personalized customer first care, and all they have to offer is simply the very safest and the best out there. If you are lucky enough to live in the area, I highly recommend trusting your financial needs with them ...100%. I would love to see them open a branch in Shrewsbury Ma. but am very happy to have use of the Northborough branch. the staff there are very competent and professional and treat their community customers with dignity. Thank you from the bottom of my heart St Mary's for having my financial back for over 30 years of banking with you!