I have been going to this citizens bank for years and they've always been friendly and helpfulread more

Mark was absolutely wonderful to work with! He was the most pleasant staff there. He was very…read moreknowledgeable and answered all of our questions. I have not had the best experience with banks in the past but Mark changed my mind on that!!

This place NEVER has enough tellers. There's almost always 1 teller & other people walking around…read moreoffering help. Useless. Yeah, you CAN help me. Get your butt behind the window & take my transaction. Always a line with 1 teller. Ridiculous. I only come here to make work deposits. I'll NEVER do personal banking here.

I am a preferred BOA customer and I came in asking for a notary. They said just a moment I'll be…read moreright with you. 10 minutes passed nothing happened. The lady Silvia had gone into the back. So I waited in line at the counter and asked what was going on and he said Silvia would be 20 minutes or so. I said why didn't she just come out and tell me so I could decide to stay or leave. I didn't need this document today. It was really lame. Anyhow, if you didn't know so already terrible customer service. This bank is a shell of what it used to be. Bank online if you can. Sad. And Silvia honestly couldn't care less about me or my needs or at least pretend to care. I'd give zero stars if I could. Seriously people!

This brand new Banknorth Brighton branch is the best!…read more As mentioned, it is spanking new and clean. The staff are unbelievably personal and friendly. I am almost always greeted by my first name. And yes they have candy at the counter. Not just those dumb lollipops either. When I inquired about investing my tax returns (Note; Brunette Barbie here, I know absolutely NOTHING about investments, saving, stocks...) their financial advisor (Kevin Daley) took me under his wing and explained things in a manner that was easy to understand and easy for me to get started! Basically I just wrote Banknorth a check and they did the rest haha. Don't ask me how my investments are doing but I trust them enough to know my money is better off in their hands than burning a hole in my pocket. But again, helpful staff, and very professional. And the branch hours are AWESOME: Mon-Fri 8-7; Sat 8-3. My only gripe: No drive up banking, and no parking lot. I usually ride my bike, parallel park on Washington, or park in the police station parking lot across the street. Happy banking!

Great experience. I'm do not have an account here and was treated with respect and had the manager…read morenotarized something at no cost. Impressive client service

Still 5 stars. My debit card was compromised, and rather than go through online re-ordering,…read moreEthelbert encouraged me to come in. Less than 15 minutes after I arrived, I walked out with a new debit card - with a chip, even - and immediate access to my account. Staff here is always great, always helpful, and always friendly.

" Fast & Friendly " The service here is fast & friendly…read more The service here is fast , they are also friendly. I definitely recommend this bank based on services rendered. I am glad I had the opportunity to experience it .

Paul F. is correct. This guy!! I am elderly and walk with a…read morecane. Was struggling with the heavy front door and This Guy just sat alone at his desk close by, staring at me and scrolling through his phone.

I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The review that i have posted, I would tell that all the tellers have been very, polite and help me…read morein all the problems give them to solve. Also I had problem to write this review to give this branch a rate of 5 stars.

So, I live in Boston, was looking for where I would open a new bank account, was walking through…read morethe North End, and found the Century Bank there. I used their ATM, paid the $3 fee to take out money, wanting to get a coffee after I was done! and then went inside intent to open a new account, but first walked up to the teller window to ask if they could break one of my $20's. They refused. They said, "we can't break bills nor give you change unless you have an account here." The people behind the teller window then started laughing. I told them I just paid them $3, at the least I was entitled to break a $20 there. He said, "it's against bank policy I cannot do it." I replied, "you can do it, you're just choosing not to." He said, "nope, can't do it for you." I told him it was ridiculous, a stupid policy, and he was being a jerk for being snarky and laughing at me when I was about to open up an account with them. I turned to leave and the tellers behind the counter all chimed in, sarcastic tone, "byyyyyyyyeeeee!!!!!!" I told them to "F***k Off," a justified reply to their insults and sarcasm and dumb policies. I will never open an account with them, do business with them, nor use an ATM with them. Terrible business model.

Great bank with a personalized costumer service. Online banking needs improvement , but the…read moreone-to-one costumer service make up for that flaw! They are always willing to accommodate your needs. Definitely a bank for people avoiding corporate insensitive banking transactions.

It is unfortunate that a credit union bearing Harvard's name has such low quality customer service…read moreand credit card services. When their service representatives can't resolve an issue, they often resort to "someone will get back to you in 1-2 business days." I've had this happen to me several times and I have sometimes missed callbacks (other times I'm not sure if they actually called me back). This is very inconvenient and frustrating and should not be part of their standard business operation. Recently, I did a balance transfer online after speaking with a person on the phone to confirm the terms for balance transferring. When I received my statement two weeks later, I saw that they charged me additional interest on top of the transfer fee. They categorized the transfer as a "cash advance" and they are charging me the high monthly interest. When I called in, they agreed with me that this was an error but they could not resolve the issue. They, instead, directed me to their Member Services Dept and I was told that they would get back to me in 1-2 days... I would not recommend this card. Their customer service department is unpleasant to deal with. Their website is clunky... If they are serious about enhancing their company (as it seems they are trying to do from their efforts via newsletters and revamping their website), they need to focus on quality customer service and make having this alumni credit card meaningful and beneficial.

I am having the same issue that another alum seemed to have: my request for a balance transfer was…read moreprocessed as a cash advance, and now they're charging me an outrageous interest rate every month, instead of the 0% APR I was promised over the phone. Calling customer service -- either "Cardholder Services" OR "Member Services" -- results in a loop of infinite runaround and promises of callbacks "within 1-2 business days"... that just never happen. Very disappinted !

It took 30 minutes to talk to a teller. They have 2 windows open in a very busy location.read more

Very slow service. I just waited over half an hour in line to get change for a $100. There was only…read moreone person a head of me! When customers have long transactions they should make an appointment.On my way out I suggested to two employees at the front desk that they should have a window for quick simple transactions. Then I thought why were their two employees at the front desk just saying hello and goodbye to people!