" Fast & Friendly " The service here is fast & friendly. The service here is fast , they are also friendly. I definitely recommend this bank based on services rendered. I am glad I had the opportunity to experience it . read more

Paul F. is correct. This guy!! I am elderly and walk with a cane. Was struggling with the heavy front door and This Guy just sat alone at his desk close by, staring at me and scrolling through his phone. read more

TL;DR I'm forced to pay over $3500 in fraudulent charges It's sickening that TD Bank has rigid high standards for its cardholders, but will not stand up to extreme credit card fraud. When I opened a credit card in 2023, it was a triumph after initially being rejected in 2018, then spending years building credit. The banker told me to use credit exclusively because it was safer than debit. I have been painfully let down by TD Bank and online banking. To use mobile banking for my credit card, I had to add an authorized user. This is because the app opens with a pop up. I dismissed it many times, but eventually added the requested information, naming myself as the only authorized user. Since I already had a card, I did not expect another one. A second card was mailed to me without my knowledge. It was stolen. By the next month, there were about $3500 in fraudulent charges on my account. I did not see & report those until four months after the last fraudulent charge. Last summer was rough for me. I suffered an injury and had ambulance bills. I spent an enormous amount of money on an important move and was packing up my life. My grandmother was ill. I did not have a debit card, so all of my transactions were on credit. The summer's pain dragged on into the fall when I realized my account had been defrauded. The first fraudulent charge happened so quickly after the card was mailed (six days) that I now doubt it arrived in my locked mailbox. By following up with merchants, I learned that my card was used with a fake ID to buy a phone & a phone line two weeks after it was mailed. None of the agents I've spoken with know for certain how the card was activated, I was told that it had to have been done online. It's unlikely that one of my two devices, a phone and a laptop, was used to activate the card. At the time, I lived alone. As a user, I expect online banking to flag suspicious activity or at least to clearly show cards and transactions. TD Bank takes no responsibility for stewarding my account from theft & fraud in that way. I was not notified that my account had a second card added to it, so there was a break in the chain of custody. No one was watching the card activity. In comparison, Discover alerts me to card activity daily so that I can review it. During that difficult summer, I made two mistakes - I interacted with a frequent pop up in my mobile app, and I did not export the PDF statement for June until four months later. The second card is only visible on the PDF export. The pattern of spending on the second card is clearly fraud when I can see it. The amount demanded is about 10% of my net salary, before rent. I feel gutted - I have lost sleep and appetite due to stress. I had started applying to professional development programs, but will now have to postpone my dreams to pay a thief's debt. TD Bank has continued to charge late fees and interest during the past two months when I have been calling the bank weekly to dispute. To avoid interest, I would need to pay in full with the gift my grandmother left me in her passing. I am crushed. I acknowledge these agents for helping me - the Harvard Square branch opened my account, the Brighton brank aided my filing a claim. There have been five calls from collections. I received help from customer support agents & a manager. Investigations, Credit Card Services and the chairman of the board team spoke to me at length. These friendly representatives professionally enforced an impassive policy that ground me down until I gave in and began to make payments again. Today, TD Bank has managed to squeeze about $4000 in fraudulent charges, interest & fees, but has lost a truly lifetime customer. I learned about bank accounts for the first time while on a Girl Scout field trip to TD Bank. I looked for the big green door handles any time my parents took me to the bank. I trusted TD Bank with my checking and savings, but my money is not safe with you. Your process simply isn't justified. It certainly doesn't work for me. My parents are likewise chary about their TD accounts after witnessing the extraordinary way this bank handles fraud. CFPB Complaint # 231108‐12453638 read more

The brazilian guy their is arrogant; would not give me a chance to speak when it comes to qualifying for small loan. Went to other td bank for better service read more

Service is beyond great :-) the tellers are very friendly and always are willing to help, there is a Spanish guy, I think is Jose... The Bank is so lucky to have him, he is always friendly and happy it makes my experience going to the bank very pleasant. read more

I was so happy when this TD branch opened up... I work right down the street and live about 10mins away. I was using the one on Washington St. for a while, but they don't have parking or a drive up teller. This one has both. 2 drive ups (1 doubles as a ATM) and their own parking lot. They also have one of those Penny Arcades, so you can get rid of all that loose change that's been building up. The inside of the bank is very clean and the staff has been pleasant and helpful every time I've been here. read more

TD Bank - TD Bank sign on Market St. (Brighton, MA) - Banks & Credit Unions Near Me - Brighton, Massachusetts

I used to be a customer here and loved going here until TD Bank started charging me for maintenance fees each month and at the time I didn't have a job. I canceled the account. Years later I find that this bank is the most convenient. So I went in and Nick Wolf helped me. He was very funny, patient and thorough. Very helpful. He assured me many times that they won't charge me any maintenance fees and that I keep a minimum of $100 in my account each month to avoid overdraft fees. He also gave me a TD water bottle which is great so I can put it in my car when I work and when I go work out at the gym. This bank also has public restrooms and coin machines that won't charge you extra which is great!!! read more

The Market Street location in Brighton has terrible customer service of late. It used to be great. The newer tellers are not pleasant or helpful. I never had issues until the last few times I was in. I am going to the branch in Brookline now, which is out of my way, but the staff is much better to deal with. read more

I have had very positive experience w this bank for a few years. This morning i was making a deposit, my car broke, and while waiting the bank was very nice, and gave me coffee while i waited for tow truck read more

All I was looking for a simple withdrawal and some change. The clerk who was a female in her mid-twenties was extremely rude, as if she didn't want to be there. She never said thank you even once, even though I said it first, and then I tried again by saying "have a nice day" still no response she just kept starring at me. To make matters worse, the "bank" didn't have any quarters in stock that is ridiculous for a bank. As a customer, how can I trust a bank that doesn't even have a roll of quarters in stock? The second clerk who was a guy with glasses was polite and offered to put together a roll for me, I was just so disappointed with my overall experience that I told him I'd rather go to Bank of America. Please look into this matter, so that other customers don't feel mistreated like I did today. My visit was on June 02, 2015 around 11:30-12:00pm if that helps by trying to find out who the young and unprofessional female clerk was, ( I should've taken her name, but I was frustrated at the time. ) read more

Absolutely useless. We are still mid process of getting IRA money into accounts with interest, months in. Went in once. Put it in an IRA. Success. Went in again to place that IRA money into something with interest. Eti is their person to help. Their manager had a miscommunication, and she wasn't even there. They had gotten the wrong day. Fine, mistakes happen. Went in again. Met Eti. Filled out all kinds of forms with her that I could have done myself online with her "helping" me fill in passwords and security questions (completely inappropriate!!). She would give us the keyboard while herself clicking with the mouse. She had no idea what some of the choices in the questions meant. I had to ask her to click the information icons because I suspected she was wrong in the definitions she was giving me for things. I was right, she had been incorrect on multiple occasions, and was giving incorrect information to me while I was using that information to make choices about my money. Are you kidding me!? She did not mention that we had to go BACK IN within 10 days or we would have to begin the process again. So now we have to do it all again. I will not be going to Eti or the Brighton branch again. read more

Recently opened a bank account with TD through this branch. Had a great experience -- I was helped by Jose, too! He is delightful.

This place is terrible, the customer service is a joke. I would not recommend that any one open an account here particularly at this location. The staff is very creepy and unprofessional and make you vulnerable to identity theft and fraud as well as being assaulted. 1,] The staff state your personal information out loud. 2.] The staff members may crumble your receipts in anger,even though you asked for them. Be very careful giving out any information to staff as you could easily become a victim of identity theft. read more

If you are looking for a banker, a financial specialist, or any short of advise, please go to a different branch . The bank is conveniently located but who are suppose to be customer experts are just accommodated office workers that don't give a fuck about your finances or your situation. I am new in the country but they welcomed me as soon as they realized how much money I make as an engineer (we all now how immigrants are generally treated in Boston,specially when is about finances). Today is the third time that I approach this bank to try to sit down with someone so they can explain and clarify my questions about banking, this time I have lost $250 on overdraft fees for paying $90 over my available balance two days before I got paid. The last time that I came was specifically to tell the manager of the branch that I did not want any amount cover on overdraft but apparently, even after saying that, the overdraft was not disabled and according to her this is my fault for using my debit card as a credit card (she repeated this 10 times, as if I'm a ten years old kid) and they could only refund $35 out of courtesy. Of course if you look in google "TD Bank overdraft fees complaints" you will have more than enough information about this profitable practice of TD Bank. I'm closing my account tomorrow but mostly because of the poor service of this branch. Back in Europe no bank would loose a client with a $4000 credit line for a $200 stupid dollars, awful. Good luck if you have any issues and you have to face this branch read more