I have been going to this citizens bank for years and they've always been friendly and helpfulread more

Mark was absolutely wonderful to work with! He was the most pleasant staff there. He was very…read moreknowledgeable and answered all of our questions. I have not had the best experience with banks in the past but Mark changed my mind on that!!

This place NEVER has enough tellers. There's almost always 1 teller & other people walking around…read moreoffering help. Useless. Yeah, you CAN help me. Get your butt behind the window & take my transaction. Always a line with 1 teller. Ridiculous. I only come here to make work deposits. I'll NEVER do personal banking here.

I am a preferred BOA customer and I came in asking for a notary. They said just a moment I'll be…read moreright with you. 10 minutes passed nothing happened. The lady Silvia had gone into the back. So I waited in line at the counter and asked what was going on and he said Silvia would be 20 minutes or so. I said why didn't she just come out and tell me so I could decide to stay or leave. I didn't need this document today. It was really lame. Anyhow, if you didn't know so already terrible customer service. This bank is a shell of what it used to be. Bank online if you can. Sad. And Silvia honestly couldn't care less about me or my needs or at least pretend to care. I'd give zero stars if I could. Seriously people!

his bank is fine... until you have fraud on your account & you are forced to close it. They have…read moreliterally dropped the ball on EVERY. SINGLE. THING. since this has happened exacerbating my problems & headaches & costing me more money. They said they would allow certain automatic payments to post that I allowed-- they never even notated my account about it! I go in person-- tell them the same thing & they agree to let certain payments go through-- then they sent them back. I got charged fees on all ends from all kinds of companies it has been an absolute NIGHTMARE. I spoke with Brian from customer service who told me to contact him personally if there were any more issues. Well I have been trying to get in touch with him ever since- I keep being told he is not in or he will call me back and he never does. Rockland Trust isn't going to magically put money into your account to cover the fees that you're charged from other companies from them dropping the ball. It's oops and sorry now you eat it. I literally can only deal with so much in a day because there are only so many hours & I can only handle so much. I cry every day I have to deal with this. And it just never ends. This was almost two months ago & I am still dealing with this constantly. I would switch banks now but I AM NOT GOING THROUGH THIS AGAIN SWITCHING EVERYTHING OVER! But you can prevent this by going to another bank now.

I needed some documents notarized before leaving the country and my own bank was giving me the run…read morearound (on a cold and snowy day). I decided to try rockland trust and Jamar was more than happy to help. He had to finish up some things and apologized, though there was no need to as he was doing me the favor! Very polite and when he noticed that the documents were related to my father's passing, he expressed his condolences. I needed more documents notarized a couple of moments later and the woman who helped me (I believe she was the branch manager) showed the same level of professionalism. I'm not ready to switch (or add) a bank yet, but when I do, rockland trust is going to be it!

Still 5 stars. My debit card was compromised, and rather than go through online re-ordering,…read moreEthelbert encouraged me to come in. Less than 15 minutes after I arrived, I walked out with a new debit card - with a chip, even - and immediate access to my account. Staff here is always great, always helpful, and always friendly.

Some of the nicest people I have ever met work at this branch as well as others I have gone too. I…read moream very happy that the bank I use has a staff genuine and eager to help the customers who bank here.

" Fast & Friendly " The service here is fast & friendly…read more The service here is fast , they are also friendly. I definitely recommend this bank based on services rendered. I am glad I had the opportunity to experience it .

Paul F. is correct. This guy!! I am elderly and walk with a…read morecane. Was struggling with the heavy front door and This Guy just sat alone at his desk close by, staring at me and scrolling through his phone.

I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The staff at this branch are very approachable and supportive. Ramesh, Brian, and Maria provided…read moregreat assistance and spent a lot of time helping me with my questions. At a time when businesses are pushing you to use automated services, the team at Newton branch of Metro Credit Union demonstrate how important it is to continue to provide this kind of personal support.

So, I live in Boston, was looking for where I would open a new bank account, was walking through…read morethe North End, and found the Century Bank there. I used their ATM, paid the $3 fee to take out money, wanting to get a coffee after I was done! and then went inside intent to open a new account, but first walked up to the teller window to ask if they could break one of my $20's. They refused. They said, "we can't break bills nor give you change unless you have an account here." The people behind the teller window then started laughing. I told them I just paid them $3, at the least I was entitled to break a $20 there. He said, "it's against bank policy I cannot do it." I replied, "you can do it, you're just choosing not to." He said, "nope, can't do it for you." I told him it was ridiculous, a stupid policy, and he was being a jerk for being snarky and laughing at me when I was about to open up an account with them. I turned to leave and the tellers behind the counter all chimed in, sarcastic tone, "byyyyyyyyeeeee!!!!!!" I told them to "F***k Off," a justified reply to their insults and sarcasm and dumb policies. I will never open an account with them, do business with them, nor use an ATM with them. Terrible business model.

Great bank with a personalized costumer service. Online banking needs improvement , but the…read moreone-to-one costumer service make up for that flaw! They are always willing to accommodate your needs. Definitely a bank for people avoiding corporate insensitive banking transactions.

I am having the same issue that another alum seemed to have: my request for a balance transfer was…read moreprocessed as a cash advance, and now they're charging me an outrageous interest rate every month, instead of the 0% APR I was promised over the phone. Calling customer service -- either "Cardholder Services" OR "Member Services" -- results in a loop of infinite runaround and promises of callbacks "within 1-2 business days"... that just never happen. Very disappinted !

It is unfortunate that a credit union bearing Harvard's name has such low quality customer service…read moreand credit card services. When their service representatives can't resolve an issue, they often resort to "someone will get back to you in 1-2 business days." I've had this happen to me several times and I have sometimes missed callbacks (other times I'm not sure if they actually called me back). This is very inconvenient and frustrating and should not be part of their standard business operation. Recently, I did a balance transfer online after speaking with a person on the phone to confirm the terms for balance transferring. When I received my statement two weeks later, I saw that they charged me additional interest on top of the transfer fee. They categorized the transfer as a "cash advance" and they are charging me the high monthly interest. When I called in, they agreed with me that this was an error but they could not resolve the issue. They, instead, directed me to their Member Services Dept and I was told that they would get back to me in 1-2 days... I would not recommend this card. Their customer service department is unpleasant to deal with. Their website is clunky... If they are serious about enhancing their company (as it seems they are trying to do from their efforts via newsletters and revamping their website), they need to focus on quality customer service and make having this alumni credit card meaningful and beneficial.

It took 30 minutes to talk to a teller. They have 2 windows open in a very busy location.read more

Very slow service. I just waited over half an hour in line to get change for a $100. There was only…read moreone person a head of me! When customers have long transactions they should make an appointment.On my way out I suggested to two employees at the front desk that they should have a window for quick simple transactions. Then I thought why were their two employees at the front desk just saying hello and goodbye to people!