Hours changed without being notified, due to "short staffing" but people inside standing around…read morelaughing having a great time. 2nd time in a year they've changed hours without notifying. Some people don't have the ability to be there before you close for the day at 3pm. Bad customer service.

Oh the Village Bank, you will always hold a small piece of my heart. In what I hope will not become…read morea dying breed in competition with mega banks, the Village Bank is a reminder of what banking used to be, and what should be. Involvement at almost every Newton community event. Superior service provided by managers such as Slater. And of course, the overflowing basket of complimentary lollipops that you wouldn't ever buy, but find yourself sticking a few extra in your pocket. The Village Bank may not have the most amount of locations or services, but they excel what they do provide. No bank will know you on a more personal level and no bank will provide superior service. 10/10 would bank again :)

RTN exemplifies what I love most about life. The pockets of excellence and kindness we too rarely…read moreencounter in our daily life. We recognize these encounters and feel good for a while. Thinking life is going to be okay. It's crazy, but RTN has been that for me repeatedly. The time I needed to pay a band in cash at the last minute and they verified my ATM location, my safety, and my ID with creative on-the-spot security questions that only I would know. They then tested the transaction with follow up questions. What means so much to me is the skill they used to make sure it was not a scam, that I was not being held at ransom, and in the winter hours when it's dark at 4pm. They were concerned that I get to my destination with the large sum of cash. The time I needed a loan for a car and the professional process that was almost as quick as grubhub . Monday, when I closed on my house, Nicki and Kim used ingenuity, technological expertise, personal integrity, professional responsibility and care to make it happen on an impossible schedule. RTN is the combination of NASA-type skill and small town caring and approachability. RTN is lucky and brilliant for the people they have kept employed for a long period of time. For 25 years I have experienced time and again, the joy of being a member of RTN. THANK YOU to all of you at the Waltham Headquarters.

I have become a customer of RTN because my very small credit union was bought up by them. That did…read moremake me go into this process with a negative attitude. I have had to work with them at the branch and over the phone and frankly it was usually a bit painful BUT today I worked with a Wendy Samperi on the phone and she was better than GREAT. I appreciated her helping me with all the issues I had and she was very helpful to make my relationship better. THANK YOU WENDY!

So, I live in Boston, was looking for where I would open a new bank account, was walking through…read morethe North End, and found the Century Bank there. I used their ATM, paid the $3 fee to take out money, wanting to get a coffee after I was done! and then went inside intent to open a new account, but first walked up to the teller window to ask if they could break one of my $20's. They refused. They said, "we can't break bills nor give you change unless you have an account here." The people behind the teller window then started laughing. I told them I just paid them $3, at the least I was entitled to break a $20 there. He said, "it's against bank policy I cannot do it." I replied, "you can do it, you're just choosing not to." He said, "nope, can't do it for you." I told him it was ridiculous, a stupid policy, and he was being a jerk for being snarky and laughing at me when I was about to open up an account with them. I turned to leave and the tellers behind the counter all chimed in, sarcastic tone, "byyyyyyyyeeeee!!!!!!" I told them to "F***k Off," a justified reply to their insults and sarcasm and dumb policies. I will never open an account with them, do business with them, nor use an ATM with them. Terrible business model.

Great bank with a personalized costumer service. Online banking needs improvement , but the…read moreone-to-one costumer service make up for that flaw! They are always willing to accommodate your needs. Definitely a bank for people avoiding corporate insensitive banking transactions.

Really great people to work with! The staff are all friendly and Nick the CEO is excellent and…read moreeasily accessible. I help my church as a trustee and we recently had a difficult refinance situation which we had been turned down by other banks about. After reaching out to CCU I received immediate attention and talked to Nick about the next steps. Within days we had a great plan in place and within a week or so we had a deal that saved us a great deal of money and heartache. I had never seen a bank take that kind of initiative in helping out people (in our case a board of volunteers) make a very important decision. Based on this experience, I wouldn't hesitate to refer them to my family, friends and business contacts. Highly recommended!

Really nice folks!. Old fashioned values: they give out lollipops & free coffee & they have…read moregoodcustomer service. And credit unions are always better than banks in my book!

HO Yes all the times. He's the one of my best banks Since 1988 ok the best. the N. the yes…read moreended.

So far so good. I need a local bank near my home and had no luck with Tremont Credit Union, and…read moreCitizens has unrealistic demands if you just want a savings account (basically you can't). They answered the phone and answered all my questions and my application seems to be going through pretty quickly. Looking forward to banking here.

I've just come from this Chase branch in Dedham where I experienced extraordinary service beyond…read morewhat could ever be expected. I had been sent there for notary service, only to find that this branch is temporarily without a notary. I am a senior who doesn't drive and had used a private driver to get there. Seeing my dilemma, the manager, at the suggestion of an associate banker, Cheryl Farran, agreed to have her take me to another bank with notary service. She drove me there, helped me do my business, then took me to a Fed Ex box to mail the notarized letter before returning me to the Dedham branch. I will never forget their kindness. Sherla A.

I love the customer sevice here and the professional staffs here. So i came here to deposit a…read moreclient closing check from his sale. It was quick and easy process because of the professional friendly staffs . It was such a great experience that I ended up opening account with them because I needed a new checking account. Overall very happy with their service and their products.

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

Very nice people I gave me a file folder for the paperwork…read more.... This is the one on the Southern Artery across from the Stop & Shop! According to Yelp it doesn't exist I did a review on it probably like a month ago. They have very good seats with lumbar support*

Great place to do your banking. The staff is very friendly…read moreand I am always greeted right away the second I walk through the door. This location is very clean and well kept up. There is a good sized parking lot in the back of the building so parking is never a problem here. There is a even a restroom here which I don't often see at banks and it is a great convenience to have. Every transaction I have made here has always gone smoothly and the bank tellers are very efficient. I always enjoy coming here.