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Citizens Bank

2.3 (6 reviews)
Closed 10:00 am - 5:00 pm

Services - Citizens Bank

Personal banking

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Cambridge Savings Bank

Cambridge Savings Bank

(14 reviews)

Arlington Center

My husband and I secured our first home's mortgage through Cambridge Savings Bank. The process was…read morevery hit or miss, some parts went very smoothly and some were so stressful I thought the whole thing would fall apart. In the end it all worked out, thankfully. The staff were helpful but were slow to communicate and did not go above and beyond for us as first time buyers. Kind of disappointing. I figured our mortgage would get sold to a bigger lender/bank so I guess it doesn't matter in the long run but that aspect of this whole process is what made it the craziest/most stressful.

As a follow up to my previous review:…read more I was quite happily surprised to have a senior level customer service representative contact me to apologize for my bad experiences with Cambridge Savings Bank. Jennifer was extremely professional, intelligent and very apologetic. I explained that I really want to keep my banking business with a local bank, and not a monster like Bank of America, but I simply can't do that with such bad experiences like a non-working ATM card while overseas, or a mediocre online banking system. Jennifer and Cambridge Savings Bank have since set the standard for customer service: they have offered to reimburse me for any costs that I incurred as a result of the ATM card not working. They also explained the problem with the online bill system. Since our conversation (within the last 2 weeks) they have added a feature to the online bill system that is at least a step forward. She also explained that a solution will be coming soon. Assuming the online bill problems are fixed, I will stay with Cambridge Savings Bank for a long time. Jennifer was absolutely fantastic and THIS is why I use a local bank. Thanks Jennifer and CSB!

Citizens Bank - banks - Updated May 2026

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