Have had this company for my auto lease since 2017. Worst service ever. Staff are rude on the phone and website is impossible to use. Was late on a payment because when I (thought I) paid my loan I wasn't notified via email that my information was put in wrong (by me). I simply got a message on the payment page "thank you for your payment." So shame on me for believing my bill was paid. I got a call a week later from a rep informing me of my missed payment. I was confused. I was never able to enroll in online bill pay. A rep helped me and she tried to make a $1 deposit to my checking account that failed. So I had to sign in monthly as a guest. The 4 year lease interest rate was astronomical and to buy the car outright would have put a $40,000 car at $75,000 for a total of 10 years! My extremely high 4 year lease payment would have gone up $100 for an additional 6 years if I chose to buy the car. Before you get a car lease ask the dealer if they use this company and run the other way if they do. Lastly they're the only leading company that doesn't pay your excise tax. The city sends HarborOne the bill and then HarborOne mails it to you. Needless to say you have a week to pay it yourself directly to the city you live in. Typically the leasing company gets the excise bill, pays it and then bills you. Most even allow customers to pay it in installment payments. Not with this place. I got out of my lease 1 year early because I couldn't take much more. I was lucky to find a dealership willing to take this car and lease off my hands. read more