Colonial Federal is the best bank for customer service and believe me....I need that!! Kerry, the…read moreWeymouth branch manager is my go to person and so helpful with all of my banking needs. I'd give more that 5 stars if I could!!!!!

From the owner: At Colonial Federal, customers are our most important asset and our goal is to offer you a sound…read moreand solid place to do business. We utilize technology to enhance services while retaining the personal touch and great atmosphere that our customers want. What makes us different from other banks is our employees. Our genuine concern is that you are treated fairly, and with dignity and professionalism. This has proven to be a good formula for success in the past and will continue into the future. We remain committed to our customers, and continue to provide the highest possible level of personal, friendly service. Treating people with respect is what we have always done. It's why people make Colonial Federal Savings Bank "their bank"

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Great service. Opened a 6mo cd.. Great rates and people. Friendly service with a smile. Sometimes…read moreyou want to go where everyone knows your name!! This is the bank for me.

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.

Bank has after two months of telling both buyer and seller that loan is good to go, given…read morecommitment letter and pushed along, just denied the buyer after telling them all of this. They left a family of six homeless on Christmas.....both we and the buyer will be seeking legal action.

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!

If I could give this branch no stars I would. The branch manager doesn't know a thing about…read morebanking, yet alone how to spell. She sent me a follow up email about a loan and made no sense. Don't you have spell correct? The head teller looks like she's being tortured. Not friendly at all. Would it kill you to at least fake a smile? Lastly the member service reps. They take forever to grab you, and have such attitude as if it's not their job to help you.

I just love this place. They are so nice and friendly and they have great rates on everything. I…read morealso absolutely loved this. The last time I got a CD there they gave you a free CD (compact disc). LOL! Too funny Bank of Canton, too funny! I slap my knee, you banking jokesters, you! Seriously though, check the rates. They are most quality. They also have locations all over the place in Canton (obviously), Brookline and even in Hyannis. Oh yeah.

The staff is so friendly and they have been there forever. I actually walk into this place and they…read moreknow my name. Anytime there is a question, it is resolved in my favor. Right now we re-financed and got the best rate in this state. Would recommend that everyone take their money out of the big five and bank here.

The customer service here is terrible. They are always slow. They are very hesitant to help. The…read moreATM's are always out of order.

I don't think everyone in the bank needed to know how much the check was I wanted to deposit.read more

Wonderful bank and people. Always have know my name. Friendly and free checking account. Great…read morecredit card

I am a.customer at Rockland Trust and it's by far the best bank I've dealt with. They make me feel…read morevalued and not just a number. The manager kristen is amazing and extremely helpful. I would recommend this bank to everyone

I tried calling the Hingham branch. My call was routed to India. Someone in India wanted my…read morepersonal information. No thanks. I tried calling again. I was given a recording: no one is here, please call again later. What kind of business would treat their customers like this? Why can't I simply call the branch and talk with someone IN HINGHAM? What is the big deal?

I worked with Mark today on processing an insurance check. He was extremely helpful and took the…read moretime to answer all my questions. The professional manner in which he went about assisting me was outstanding! Thanks Mark