I had the best and most friendly experience with Mr. Mukesh Raval. 5 stars is not enough. wow what…read morea nice man, welcoming and very knowledgeable. Citizens just became my top bank.

Nice, friendly people working there. But surely not an outstanding place to go as a bank customer…read more Adam, the manager, in front of me requested the bank employee to double check, if the transaction comes with a fee. He seemed disappointed, when it was not possible to add a fee into the computer on cheque cashing. The staff, that I opened my account in a hour long procedure wouldnt remember my face after 2 weeks as someone he talked to about his wife and kids. I wouldnt ask for names, but at least a "Hello, nice to see you again" would have been good. I know that I will not conduct any complicated business, like mortgage or investment, with anyone there. A simple checking account - thats about it. And I admit I have no better bank / branch to suggest at the moment.

This super designed and modern Beacon Bank in the South End on one of the major streets, Washington…read moreStreet. Easy access to all major streets, plus many spots for parking even customer parking next to the Bank! It will satisfies all your Banking needs! See one of the employees for any questions! Very nice and bright location! Spacious and super clean! This will help the area community with all their Banking Needs. It will be a great benefit and service to all residents!

I've always been a huge fan of small, local banks, and Watertown Savings has only made me more…read moreappreciative. It has a personal feel to it, with real, live people on the other end of the phone... and they're friendly to boot! When I traveled overseas a few months ago, my boyfriend had a major hassle trying to let his national chain bank know that he'd be using his card out of the country... he kept being put on hold and transfered to other departments. I called WSB, chatted with a very nice woman for about 3 minutes, and I was all set. You can't beat that. The WSB branch in East Watertown is also worth 5 stars. Ever teller and banker I've dealt with there has been exceptionally friendly and helpful, and there's even an awesome greeter who opens the door for you and greets you with a smile. The location is really convenient for me too... actually all of their locations are in good spots, Granted, they're not conveniently located all over the country, but I know I wouldn't sacrifice their great service for nationwide convenience. WSB is the bank for me.

I switched over to Watertown savings about 6 month ago and I couldn't be happier with my decision…read more The bank manager was very friendly and got me set up in about 10 minutes. Everybody that I have dealt with since I joined has been very nice. I really like that they have free atm usage. That means I can use an atm any where in the country and I don't pay a fee. Also today I got a Starbucks gift card in the mail just for being me. Pretty sweet! Great bank, great service.

These guys are great at the union Square location. Tony has been very helpful. I would give these…read moreguys six stars on a scale of five. I think I found the right bank.

This is for the East BOSTON Savings Bank in Union Square at 37 Union Sq, Somerville, MA 02143…read more The best thing about this bank is it is very easy to find. If you are in Union Square, with a 360° spin, you will see it jutting out pointing to the center of Union Square. The bad thing with this bank is there is a glitch when opening a new account. When you open a new checking account, you are given pages and pages of documents and printouts. So many sheets of paper, they give you a bank folder to help you carry them all. The problem is not one of the documents they give you display your address, phone number, SS number, employer or email address. This means that any bank worker can enter in any information under your name and you will never know it until something goes wrong. This is exactly what happened to me. The bank worker opened an account under my name, but put someone else's email address, so someone else received my account welcome to online banking. The person receiving the bank's new account welcome email phoned the main office of East Boston Savings Bank to report a possible scam, then an online banking specialist from East Boston Savings Bank called me to identify who I really was. The online specialist was very smart and helpful, but really, a local branch worker should not have the power to create accounts making up any information they want with the customer unable to know that it happened. Of the thick stack of papers printed out when making a new account, there needs to be one sheet of paper that shows the customer what personal information was entered by the bank worker in their name. Of course I wanted to change my password, but the first day an account is created it appears that changing your password at home is not allowed. The online system gives an error message saying that the limit for changing your password has been reached for the day. But I was able to change my password the next day without problem. One other issue that is very small is when opening the account, I asked very clearly to have monthly statements via postal mail. I told the bank worker the reason for this. I was very clear. But my account was created with online statements selected. My suggestion if you open an account at East Boston Savings Bank is to deposit only a small amount of money and let it stay their a long time for your safety.

This is the best bank account I have. Where my other two major banks, just fee me on overdrafts,…read moreRockland Branch actually calls me if I have a pending check and not enough cash at the moment to cover. The branch has neve been without someone to help you immediately, with a smile

One of the worst I've seen. For a company that is supposedly so good customer friendly and yet so…read morevery shallow to there employees. I walk in wanting to open an account and immediately walked out. The branch was empty. The employees huddled in the right corner to the stairs. As one gentleman walks out I ask him "what happened?" His response was he was let go for taking an extra 5 minutes of a lunch break in a already empty branch. He explained the entire situation on what happened. From what he has explained to me something doesn't add up about this company. Banking here is now a hard NO

I arrived at the Bank of America located in the Chestnut Hill Mall. David S went above and beyond…read morethe call of duty to help me correct some of my banking issues. Everyone including Margaret was helpful and courteous.

I am reviewing the branch in the lower Mall on Route 9 up from Star Market: it doesn't seem to have…read moreits own entry on Yelp. Is there anything more annoying that the Indian woman who is the "greeter" here? I was filling out a checking deposit form when she tells me to come and she will show me how to use the ATM. I am 62 years old..who doesn't know how to use an ATM?? She says I should be doing all my business at the ATM then asks what I am doing..this is in full hearing of all customers in the bank at the time. Since I was depositing an AX gift check, I knew I had to countersign in front of someone and knew I needed a teller but I wasn't going to announce this to everyone at large. I merely said "your help is not needed" and started to walk away. She follows me and keeps trying to drag me to the silly ATM! I finally got to the teller and indeed she watched my countersign the AX gift check to be deposited to the account. This Greeter is always annoying in previous visits and has no sense of customer privacy in her bullying to be "helpful".

Hours changed without being notified, due to "short staffing" but people inside standing around…read morelaughing having a great time. 2nd time in a year they've changed hours without notifying. Some people don't have the ability to be there before you close for the day at 3pm. Bad customer service.

Oh the Village Bank, you will always hold a small piece of my heart. In what I hope will not become…read morea dying breed in competition with mega banks, the Village Bank is a reminder of what banking used to be, and what should be. Involvement at almost every Newton community event. Superior service provided by managers such as Slater. And of course, the overflowing basket of complimentary lollipops that you wouldn't ever buy, but find yourself sticking a few extra in your pocket. The Village Bank may not have the most amount of locations or services, but they excel what they do provide. No bank will know you on a more personal level and no bank will provide superior service. 10/10 would bank again :)

I ended up needing to go to the bank on a Saturday morning a few weeks ago and (although my loyalty…read morebelongs to the brookline branch) I discovered via the website that the Arlington branch is closer to my house. Weird. So I grabbed the pup and hopped in the car and took off down Mass Ave. This branch is a lot bigger and much more corporate bank feeling than brookline. They had milk-bones for the pup which always makes me happy. It's bright and clean and the people are friendly, but it's just not the same. On a Saturday morning, in a pinch, I'll go there-- but the rest of the time, it's brookline for me.

I wish to offer a brief accolade to the employees of TD bank on Mass Ave in Arlington MA. I have…read morebeen associated with TD bank for several years. The employees at this branch are always helpful, pleasant, and professional. As a former banker of 35+ years, these individuals meet expectations for customer service. As the world becomes more and more dehumanized, I hold that nothing will replace a human connection. Thank you. Mary Stewart