Been banking with Webster Five since I was 10yrs old (when they handed out "penny, nickel and dime…read morecards" where kids could save their change and start their own bank account). Had other accounts at other banks, but those banks sometimes were too pushy with promotions, or their monthly charges for your accounts made me go back to the no thrills, very friendly, Webster Five. (Where "everybody knows your name"!!) They are always ready to answer questions, help you when you forgot your online password after closing time, and have the dog biscuit ready when the see the dog via the 'drive-up window. I have NEVER had even the slightest issue with anything dealing with them. and As far as I am concerned I would rate them higher then any other bank.

I love my small town bank. Real free checking and great customer service. I stop at this branch…read morefairly often. The tellers are always friendly, . The customer service here has been awesome. They've handled a few problems for me quite painlessly and have helped me open accounts for my kids with ease and little wait. Two ATMs located here. One at the entrance (located in the rear, along with plenty of parking) and one drive thru.

Katrina was Amazing! She Helped Reverse a fee that I wasn't sure about! They Called Me to reassure…read moreThey would take care of this matter for Me a.s.a.p I'm very Appreciative having to Be looked up into a Honest Bank and staff Who treat Their Clients as #1 Priority! The whole Staff is Amazing Kelly Everyone very Nice Clean And Professional in a Clean Professional and Clean Environment My Top Bank in My Area! Main Street Bank Keep up the Good Work! A+++++

Bill Greene and his underwriters were so very helpful and getting my mortgage done in a very timely…read moremanner. They were wonderful to work with! I feel like they are now friends. : )

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

Rockland Trust is a great bank! They are conveniently located in downtown Boston. The…read morerelationship bankers Sarah Lee and Christian Botero are outstanding, are very professional and have provide me with guidance on ways to save money! I highly recommend this bank and these bankers for all your banking needs

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.