RTN exemplifies what I love most about life. The pockets of excellence and kindness we too rarely…read moreencounter in our daily life. We recognize these encounters and feel good for a while. Thinking life is going to be okay. It's crazy, but RTN has been that for me repeatedly. The time I needed to pay a band in cash at the last minute and they verified my ATM location, my safety, and my ID with creative on-the-spot security questions that only I would know. They then tested the transaction with follow up questions. What means so much to me is the skill they used to make sure it was not a scam, that I was not being held at ransom, and in the winter hours when it's dark at 4pm. They were concerned that I get to my destination with the large sum of cash. The time I needed a loan for a car and the professional process that was almost as quick as grubhub . Monday, when I closed on my house, Nicki and Kim used ingenuity, technological expertise, personal integrity, professional responsibility and care to make it happen on an impossible schedule. RTN is the combination of NASA-type skill and small town caring and approachability. RTN is lucky and brilliant for the people they have kept employed for a long period of time. For 25 years I have experienced time and again, the joy of being a member of RTN. THANK YOU to all of you at the Waltham Headquarters.

I have become a customer of RTN because my very small credit union was bought up by them. That did…read moremake me go into this process with a negative attitude. I have had to work with them at the branch and over the phone and frankly it was usually a bit painful BUT today I worked with a Wendy Samperi on the phone and she was better than GREAT. I appreciated her helping me with all the issues I had and she was very helpful to make my relationship better. THANK YOU WENDY!

What a disappointment I switched banks from one citizens bank to another only to find out this…read morebranch has less incompetent people but less people working in general citizens Bank corporate replaced all of the staff at my branch with new less smart people so I transferred to a different branch only to find out the same thing citizens Bank has gone downhill it looks like it's finally time to switch to a different branch unfortunately. I have been with citizens Bank for 23 years now but it looks like it's time good luck with any of your issues as they will never get resolved unless you are OK with sitting on the phone for A minimum of one hour

From the first time I came into this bank I felt a welcoming, friendly vibe. The two employees who…read moreI have interacted with the most, Matthew and Joe, are really great to work with, patiently explaining aspects of banking that were way over my head. They are polite, smiling and always willing to answer my questions and help me navigate my finances better. Most importantly they execute their jobs with integrity, I NEVER feel like I'm being pushed into opening a different type of account or any pressure for that matter. Highly recommend!!!

I've always been a huge fan of small, local banks, and Watertown Savings has only made me more…read moreappreciative. It has a personal feel to it, with real, live people on the other end of the phone... and they're friendly to boot! When I traveled overseas a few months ago, my boyfriend had a major hassle trying to let his national chain bank know that he'd be using his card out of the country... he kept being put on hold and transfered to other departments. I called WSB, chatted with a very nice woman for about 3 minutes, and I was all set. You can't beat that. The WSB branch in East Watertown is also worth 5 stars. Ever teller and banker I've dealt with there has been exceptionally friendly and helpful, and there's even an awesome greeter who opens the door for you and greets you with a smile. The location is really convenient for me too... actually all of their locations are in good spots, Granted, they're not conveniently located all over the country, but I know I wouldn't sacrifice their great service for nationwide convenience. WSB is the bank for me.

I switched over to Watertown savings about 6 month ago and I couldn't be happier with my decision…read more The bank manager was very friendly and got me set up in about 10 minutes. Everybody that I have dealt with since I joined has been very nice. I really like that they have free atm usage. That means I can use an atm any where in the country and I don't pay a fee. Also today I got a Starbucks gift card in the mail just for being me. Pretty sweet! Great bank, great service.

Hours changed without being notified, due to "short staffing" but people inside standing around…read morelaughing having a great time. 2nd time in a year they've changed hours without notifying. Some people don't have the ability to be there before you close for the day at 3pm. Bad customer service.

Oh the Village Bank, you will always hold a small piece of my heart. In what I hope will not become…read morea dying breed in competition with mega banks, the Village Bank is a reminder of what banking used to be, and what should be. Involvement at almost every Newton community event. Superior service provided by managers such as Slater. And of course, the overflowing basket of complimentary lollipops that you wouldn't ever buy, but find yourself sticking a few extra in your pocket. The Village Bank may not have the most amount of locations or services, but they excel what they do provide. No bank will know you on a more personal level and no bank will provide superior service. 10/10 would bank again :)

If I could give negative stars, I would. I would NOT recommend to anyone. They do not follow the…read morelaws, it seems that they just make up their own. Inconsistent and unorganized. The manager Tanya is incompetent, unprofessional and inappropriate. This place has gone downhill over the last few years. If you want to have any peace of mind when it comes to banking, go somewhere else.

This credit union is despicable. If you make a savings account they will take money from it each…read moremonth.Aside ,from life insurance policies they never contacted me until I closed my account with them.They only contacted me via email after I shared a truthful Google review sharing how they stole more than half the amount of money I deposited with them. If I hadn't stopped in on the day that I did they would have stolen all my money. I spoke to a woman the day this occurred .The teller referred her to speak with me.This rep. from the bank didn't seem to care in the least. She only asked why it took 2 years for me to find this out. Her attitude was too bad for you. I specified to the girl who set up my initial deposit that I wanted a savings account. She chose some other account that steals money.Now as of Jan. 2026 I am furious. This establishment keeps sending me emails to contact them. They have never said who I should contact.If they cared they would name a contact person.Today I got yet another email from the thieves ..This feels like taunting. For over 2 years they only contacted me for life insurance, it would have been far nicer if they had sent statements about my account while I was foolish enough to do business with them.Please steer clear from this horrid establishment.A short ride away is Unibank. They are honest and efficient. My desire for this alleged credit union is to stop sending your meaningless emails .A savings account should not have money be taking out each month.Your teller didn't honor the type of account I desired .You took more than half my money. You made out like bandits. Please be careful with this establishment. I wouldn't do business with them for any thing.

The is not necessarily for this location, but for the whole company. These people in general, are…read moreawful to deal with. When I was getting ready to finance my car purchase I found out this bank reported a incorrect mortgage balance to the credit bureau, by a very large amount, possibly causing me a point or 2 in the finance rate. It is beyond ridiculous that this bank made that large of an error. It was a big, big difference.

Horrible online experience attempting to transfer money from money market to checking in order to…read morepay bills. While closing account, mgr standing aside clerk, was yapping about daughter's wedding plans and could have cared less that somebody was in there to pull money from their bank.

I recently changed from Bank of America after multiple fraud issues there. My experience with…read moreCentral One has been excellent. Their loan rates were the best around and the customer service has consistently exceptional every time I've come in. Terry Bradt is amazing and Will was also so helpful. I only wish i made the switch years ago!

Terrible experience trying to wire money to purchase a house. I have been a member since I was 15…read moreand I am now 56. As soon as my wire transfer which took 2 days and multiple phone calls and emails to complete was completed, I withdrew all my money from this bank and closed my accounts. I hope that Brandon the manager is enjoying his day at home with his dog. I will never have to speak to his unhelpful self again. If I could give less than one star I would. Absolute garbage service for a lifelong customer.

I have banked with smaller banks since college many many years ago. this has paid off for me over…read morethe years. the recent example a coup EPC weeks ago - my co pant's construction general contractor sent us a small wire. It was slowed down then flagged at their bank, the large TD Bank. It took 5 business days for the transfer to occu. as CEO I had to jump through hoops with TD Bank. However Leader bank Central square Cambridge did a great job. They answered all my calls, 2 of them with our company's GC on the line. Our GC was very impressed with leader's service. and so am I. kudos to Mark Oremt and his tea!

Just went to my friendly neighborhood Leader bank and met my family there. I've been coming to this…read morething for over 20 years and they never disappoint like I have an extended family and I'm gonna keep coming back. They help me. I got everything that I need done today and I absolutely love them. I highly recommend them 10 out of 10.