If I could give 0 stars I would…read more For three years I had a mortgage with Cambridge Trust and had zero issues. Suddenly something as simple as finding the address to use for my mortgage insurance takes 8 calls each giving conflicting information. Eastern Bank is a TERRIBLE company with painfully mediocre support that does not care about its customers. STAY FAR AWAY.

Apparently Eastern Bank doesn't want Cambridge Trust Business customers…read more I had a long term Business and Personal Banking relationship with Cambridge Trust. i was disappointed to learn of the bank being acquired by Eastern but kept an open mind. Tomorrow it will be two weeks since the systems integration happened and we cannot access our business accounts. This is after hours and hours of my accountant's and my time working for first with our assigned Eastern Bank IT person. When that didn't work I went to our local branch. The woman from Eastern there was helpful and also gave me the phone number and name of person to contact if it didn't work. It didn't work and our accountant spent 40 minutes on hold to be told she had the wrong number and they hung up on her! This is atrocious. A message to one of their C suite executives has gone unanswered. We will be moving our banking relationships elsewhere since this is not bad but unacceptable.

WARNING: MIDDLESEX SAVINGS BANK -- AN ABSOLUTELY WORTHLESS BANK: I opened checking & savings…read moreaccounts with an associated debit-credit card. When I went to use the card at an ATM at a reputable bank in the USVI the card wouldn't work; I got some obscure error code like Unauthorized Access; I tried several times over several days to be sure there wasn't something wrong with the network or anything I was doing wrong. When I got home I stopped into the bank and tried to use access my money at the ATM within the bank; for some strange reason my accounts weren't visible. I went into the bank to inquire what was wrong. FIRST: I was told I have to tell them when I'm traveling; WRONG! SECOND: because I had no activity in a 6-month period my debit-credit card was de-activated and unlinked from my checking & savings accounts. !!!AYFKM!!! WRONG! I immediately withdrew all my money and CLOSED MY ACCOUNTS. Oh, mind you the expiration-date on my debit-credit card isn't due for almost 2-years from now.

This bank has been SO good to me ever since i was old enough to open my first account. The one time…read morei moved out of the area and changed banks(BIG regret) they even helped me get everything situated to come back! The perfect balance of trusted professionalism and a comforting friendliness that leaves you feeling like you are talking to your neighbor or friends. As a person who usually dreads customer aervice calls, I must admit that calling MSB is painless and a pleasant experience, knowing my banking is in safe, trusted hands.

hi there well I went to Bank Of America because the customer serpent agent over the telephone told…read moreme to go there because I had to update my telephone number and then when I got there the young gentleman told me I had to go online and believe me online banking. It was really screwed up. I still haven't up and I still haven't figured out what the heck I'm gonna I customer low I'm totally disgusted with your I'm about to walk away. My experiences with you have never been easy and guess what I'm considering relocating my other places thank you.

Their is always a big line and just 1 person working it takes forever to get assistanceread more

I have been a member since the early 1980s. Great loan rates. I have financed every car in the…read morelast 25 years here.

Customer service is the absolute worst. You can't pay loans online, only through a check via mail…read more Their communication is sub par at best.

If there is a way that you could put no stars I would. I wish I could describe all of the troubles…read moreI have had with this bank. I am a college student who really depends on my debit card to be able to buy my own groceries. So on January 7 my card got frauded and needed a new card. My university is in another state so I needed to call Mutual One to get a new one. Everything is going fine on the call and I want to reassure the customer service person my address. I specifically repeat the address to then 3 times and what happens... You guessed it! they sent to wrong address. So I call back 2 weeks later and I come to find out the address is wrong. I am a patient guy and understand we are all humans and so I just tell them my address again and make sure it is totally correct on my banking app. Now they say that they have delivered my card and everything is peaches and cream, Right! NO! I have been waiting for 2 and a half weeks for my card now to come. I have been calling the past couple days and the bank people have been reassuring me that delivery has been very slow. 2 and a half weeks slow?? What are you guys making a sherpa climb mount everest to get these these cards and bring them over to Natick, Massachusetts? I called today and the poor worker has to deal with my frustratio. I asked him if there is a way he can track my card and they can't. How stupid is it that? This bank either needs to get with the times of today or just go out of business. I usually respect up and coming companies but hou guys are horrible. Thank for making my life harder and I hope one day I can buy you guys out and tear this establishment to the ground.

Poor basic customer service, been going downhill. I stopped in to ask for change for a $20 bill (a…read more$10 and two $5) and I'm stiff-armed: Do you have an account with us? Yes. Please insert your ATM card and we'll see. F-OFF! Like I'm trying to launder money with a $20 bill, seriously??? I go over across the street to one of the retail establishments who offer a better banking experience than TD Bank of America. Also, asked to withdraw $3000 in cash from my account and wanted it in $100 bills; immediately stiff-armed, we don't have that amount of $100 bills, we need to give you 20's and $10's. WHAT??? F-OFF! I don't appreciate being treated like I'm a drug-dealer. PLEASE STICK THE DOG TREATS UP YOUR YOU KNOW WHAT!!!!!

The staff is super friendly . It's a full service bank . They have an atm as well , you can use…read morewhen bank is closed . They have a big lot with free parking .

Five Star banking James and all the people at the branch are…read moreAmazing! The best customer service in the banking business.

Trying to transact any banking business inside a supermarket is a weird and non-private way to bank…read morefor me - hard to get used to. The staff at this location were very friendly and helpful.

Customer service is lacking. 3-4 days when you transfer money. Their on line prescence is far…read morebehind other banks!

So I was on a trip to the Golden Triangle (Natick Mall, Shoppers World, etc, etc) and went a bit…read moreover my projected budget. Needed to get some $$ out from a Citizens Bank, and after searching the area and the Citizens website, it was either coming here or to the Stop&Shop on Old Connecticut Path. Wasn't really in the mood to go to the Stop&Shop bank since in the past they were rude, and Old Connecticut Path was a bit out of the way of Shoppers World. Anyway, this bank is located on Route 9, extremely close to the Route 126 (Concord Street) intersection, and very close to Route 30. Accessible via Route 9 & 126. Large parking lot and 2 entrances (front, Rt 9 entrance for ATM). Employee James is friendly, helpful, and kind, and very efficient at getting all customers through the line quickly. Open M-Th 9-4, Fr 9-6, Sa 9-1. Convenient bank along Route 9 for the Golden Triangle and Natick / Framingham area. -1 star for no drive-thru, but overall good bank. 4 stars.

Beware just discontinued redeeming savings bonds for customers! Would not cash my $100 dollar…read moresavings bond. Even after being a loyal customer for 20 years!

Easy process getting the account opened and setting it up all the requested features on it…read more Definitely would recommend the Relationship Banker Timothy Horton NMLS ID: 823401. Great for the services surrendered.

How is it that I've been going here for 2 1/2 years, and I'm the first to review?…read more I love The people there, especially Atousa and now I have met Mei who transferred from Wellesley Square. Their money is very green, and their dog treats are a special something. Today, my friend walked me out to my car with an umbrella, now that's service. If only I could get them to except my credit for a visa card!