I have been a member of Metro Credit Union in Framingham for several years, and I want to recognize…read moreBarbara Ainsley for consistent excellence in the service that she provides. If ever there is a problem, I've been able to count on Barbara to listen to my concerns and follow up in a timely fashion to ensure everything was handled. Barbara is extremely patient, professional, knowledgeable and gives me confidence that every experience at Metro Credit Union will meet or exceed my expectations! Robert A.

Barbara, Dan, TJ and Nana are by far the best staff at the Framingham branch. Very attentive to…read morethe members and the member's specific needs. Always go above and beyond to be sure all members are served in a professional way. They get to know all the members who visit the branch and address them by name.

Love this branch! I had to deal several times with James Lynch in the past few months and could not…read morebe more pleased with the level of customer service I got here. He is always helpful, always greets you with a smile, is quick and efficient - regardless of how big or how small the transaction is, or if this is just notarizing some paperwork for my mom. You could just tell he is happy to be there for the clients, and this is what makes me come back - definitely, an asset to this branch. I also like that the office is clean and cozy, and parking is easy. Great to have them in the neighborhood!

Customer service is lacking. 3-4 days when you transfer money. Their on line prescence is far…read morebehind other banks!

Here again, the male teller here with glasses is the slowest human being alive. You can't fathom…read morethe lack of speed this man has achieved. The speed of smell (not sound, or light, the speed a slow stench crawls across an office space). You can tell he's in his own little world. I understand you need to take your time but you've achieved the slowest teller in banking history

Always a long line at this branch, although it seems well staffed. Natick, MA keeps closing…read morebranches and ATM's so more people are using this branch. In general, Bank of America is not as convenient as it used to be.

I have been dealing with Avidia Bank, for over 30 years ... long before it was "Avidia"…read more By this time, I know almost the entire staff at 17 Pope St. (most of whom moved over from the Main St. Office. There is not a more dedicated and competent team, anywhere. No matter what the problem seems to be (& they're usually of my own making), the staff seems to get it corrected, without make me look like the dummy. I recent moved to NH and anticipated moving all my accounts, to a local bank up here. I move a couple of accounts and within 15 days, I transferred everything back to Avidia ... I couldn't stand dealing with the incompetent staff in NH and had to get back to the staff on Pope St., who have always come through for me. You won't find a better banking experience, anywhere!

Elders Beware - My sister and I had a notarized Power of Attorney for my father dated 2021. We…read morereached out to Avidia and they acknowledged receipt and placement in his account file. This same banker in their Shrewsbury branch notarized a newer POA six weeks ago and she personally knew that my father was in late stage dementia. When we checked into this, Avidia could not find our 2021 and valid POA in his file and was using the new one. We fought with the bank and they finally did acknowledge our POA as the valid one. Avidia's POA and Notary Services policies, controls and prcedures are non existant. Any customer with a POA or needing notary services, beware. Especially an elderly customer!

Unwilling to simply make change for a customer. To break a large bill into smaller bills…read more Ridiculously unhelpful narrow minded and useless. Terrible customer service.

OK, what bright soul designed this branch? Located in the corner of the parking lot of the Stop and…read moreShop at Route 9 and Temple St, was a drive thru truly necessary? It runs right in front of the branch so that when you exit, you do so right in front of the handicapped parking spaces, making life quite difficult for those that move to quick. As for the branch itself, staff was friendly, and the wait was short.

While Northern Bank (Sudbury) is my local bank, this review is for the entire bank itself. I own…read morea small business and I have to acknowledge the wonderful service I get from my whole banking team at Northern Bank (both the Sudbury, MA branch as well as the main commercial banking team). They truly make me feel as if I am one of their most important clients. In this day in age of Covid-banking...and making sure that customer service is just not an expression but a true form of work, Northern Bank excels in all areas. I'm really happy they are MY bank.

My wife and I opened a HELOC with Middlesex Savings Bank last year, and unfortunately our…read moreexperience after the loan was established was disappointing. We had two late payments that occurred because of difficulties setting up the initial automatic payment from our Bank of America account. Once we discovered the problem, it was corrected immediately. I expected the late fees, but I was surprised to also see two charges of $30.60. When I called customer service for an explanation, I was told that the charges were for credit reports the bank had obtained after the late payments. What I found difficult to understand was why additional credit reports were necessary. When we applied for the HELOC, the bank had already performed a thorough credit review, confirming that we had credit scores above 800 and a long history of on-time payments. The missed payments were clearly the result of a one-time issue with the automatic payment setup, not a pattern of financial problems. Charging us for additional credit reports under those circumstances seemed unnecessary. Equally disappointing was the customer service. During my phone conversation with a "VP" from the bank, I felt the interaction was unfriendly and condescending rather than helpful. I also received an email that simply stated, "Contact me in reference to your past due Home Equity Loan payment." It had no subject line, greeting, signature, or other basic professional courtesy. While that may seem minor, it reflected the same dismissive approach I experienced on the phone. My parents were lifelong Natick residents and spoke highly of Middlesex Savings Bank for many years. Their positive experiences were one of the reasons we chose the bank for our HELOC. I had expected a more customer-focused approach, particularly given our strong credit history and the fact that this was an isolated setup issue that was promptly resolved. Instead, the experience felt rude and impersonal. I hope the bank reviews both its customer service approach and its policy regarding charging customers for additional credit reports after isolated payment issues. Based on this experience, I would hesitate to recommend Middlesex Savings Bank to others.

WARNING: MIDDLESEX SAVINGS BANK -- AN ABSOLUTELY WORTHLESS BANK: I opened checking & savings…read moreaccounts with an associated debit-credit card. When I went to use the card at an ATM at a reputable bank in the USVI the card wouldn't work; I got some obscure error code like Unauthorized Access; I tried several times over several days to be sure there wasn't something wrong with the network or anything I was doing wrong. When I got home I stopped into the bank and tried to use access my money at the ATM within the bank; for some strange reason my accounts weren't visible. I went into the bank to inquire what was wrong. FIRST: I was told I have to tell them when I'm traveling; WRONG! SECOND: because I had no activity in a 6-month period my debit-credit card was de-activated and unlinked from my checking & savings accounts. !!!AYFKM!!! WRONG! I immediately withdrew all my money and CLOSED MY ACCOUNTS. Oh, mind you the expiration-date on my debit-credit card isn't due for almost 2-years from now.

I have a Santander credit card I never use, and a debit card which I use often. I used the credit…read morecard for one $16 payment when I was out of the country, missed the bill (because I don't look at that account ) and my credit rating dropped over 100 points. One late $16 charge with years of no late payments, and Santander is not helping me to get this removed.

Beware just discontinued redeeming savings bonds for customers! Would not cash my $100 dollar…read moresavings bond. Even after being a loyal customer for 20 years!

Five Star banking James and all the people at the branch are…read moreAmazing! The best customer service in the banking business.

Trying to transact any banking business inside a supermarket is a weird and non-private way to bank…read morefor me - hard to get used to. The staff at this location were very friendly and helpful.

I am extremely disappointed with the TD Bank branch in Ashland, MA. Last week, I went in to deposit…read morea check that had both my name and my wife's name. To avoid any issues, I brought my wife along so we could provide anything they needed immediately. The staff assured us everything was fine and nothing else was required. Seven days later, I get a call saying they now need additional documentation from my wife to release the funds. This is beyond frustrating and completely unacceptable. If they had informed us upfront, this could have been resolved in minutes. Instead, they held our money for a week because they don't understand their own basic procedures. This is not just poor service--it's incompetence. Banking is supposed to be about trust, clarity, and professionalism. TD Bank failed on all counts. If you value your time and peace of mind, think twice before banking here.

If I could give a rating of '0' I would! I had a truly abysmal experience that occurred at the…read moreAshland, MA location. My husband and I went to this branch to discuss the possibility of opening a personal loan in order to consolidate our credit cards. The sales rep told us that we qualified for the loan at a competitive rate. We decided to move forward with the loan, and we also opened a checking account to make payments for loan. We were told that we would hear back the following Monday or Tuesday to finalize the closing. We feel that sales rep presented this to us as if it were a 'done deal.' He also did not communicate basic conditions of the loan. This was incredibly misleading based on how this unfolded. I did not receive a call from the sales rep the following week, and instead I had to reach out to him myself at the end of the week. At that point he told me that the underwriter would not approve the loan until after we had been customers for 30 days. This was not explained to us at the start of the process, and the sales rep said he was unaware of this policy and essentially said there was 'nothing he could do.' So, they placed an inquiry on our accounts, which hurts our credit, and denied us the loan. Why are we, the customer, taking the hit from the sales rep's mistake? If this is the product he is responsible for selling, shouldn't he be aware of this 'rule'? I pushed the sales rep to ask the underwriter for an exception given that this was his mistake. I was told I would get a phone call the follow Monday. I did not receive a phone call that Monday, nor that Tuesday. I called the branch on Wednesday and escalated this matter to the assistant manager. She informed me that underwriting would not agree to an exception, despite the fact that this was the sales rep's error. She also told me that the inquiries would not be removed and that our credit would be pulled AGAIN after the 30 day waiting period. They think it's acceptable to place a second inquiry???? Furthermore, because this process was dragged out, we incurred additional interest on our credit card because TD bank failed to process the loan in the timeline that was communicated to us. I wrote an email to the assistant manager, manager, and regional manager. Did I receive a response? NO! I tried calling the manager, who also works at the Holliston branch, and requested he call me. Did he? NO! We are absolutely disgusted by the lack of communication on TD bank's part, the lack of clarity on business practices, the misrepresentation of the loan, the fact that inquiries were placed on our reports, and the complete and utter waste of our time. I highly consider TD Bank rethink its deplorable business practices.