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    Middlesex Savings Bank

    2.5 (11 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Middlesex Savings Bank

    Personal banking

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    2 months ago

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    1 year ago

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    16 years ago

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    11 years ago

    nice update of the natick office but kind of slow for inside banking

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    MutualOne Bank

    MutualOne Bank

    (3 reviews)

    Customer service is the absolute worst. You can't pay loans online, only through a check via mail…read more Their communication is sub par at best.

    If there is a way that you could put no stars I would. I wish I could describe all of the troubles…read moreI have had with this bank. I am a college student who really depends on my debit card to be able to buy my own groceries. So on January 7 my card got frauded and needed a new card. My university is in another state so I needed to call Mutual One to get a new one. Everything is going fine on the call and I want to reassure the customer service person my address. I specifically repeat the address to then 3 times and what happens... You guessed it! they sent to wrong address. So I call back 2 weeks later and I come to find out the address is wrong. I am a patient guy and understand we are all humans and so I just tell them my address again and make sure it is totally correct on my banking app. Now they say that they have delivered my card and everything is peaches and cream, Right! NO! I have been waiting for 2 and a half weeks for my card now to come. I have been calling the past couple days and the bank people have been reassuring me that delivery has been very slow. 2 and a half weeks slow?? What are you guys making a sherpa climb mount everest to get these these cards and bring them over to Natick, Massachusetts? I called today and the poor worker has to deal with my frustratio. I asked him if there is a way he can track my card and they can't. How stupid is it that? This bank either needs to get with the times of today or just go out of business. I usually respect up and coming companies but hou guys are horrible. Thank for making my life harder and I hope one day I can buy you guys out and tear this establishment to the ground.

    Middlesex Savings Bank - banks - Updated May 2026

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