This bank could not handle a small account, and wound up closing it…read more(and charged me $50 to do so).

I have been a loyal customer of The Village Bank since 1984! Best customer service and on TWO…read moreoccasions the smart people at the bank saved my rear end when a weird thing happened with deposits into my account. In this world where you can't find real humans to talk to, people who know their stuff, and just simply being friendly, I am pleased to say my bank has all of these or I wouldn't have been there since 1984.

The is not necessarily for this location, but for the whole company. These people in general, are…read moreawful to deal with. When I was getting ready to finance my car purchase I found out this bank reported a incorrect mortgage balance to the credit bureau, by a very large amount, possibly causing me a point or 2 in the finance rate. It is beyond ridiculous that this bank made that large of an error. It was a big, big difference.

Horrible online experience attempting to transfer money from money market to checking in order to…read morepay bills. While closing account, mgr standing aside clerk, was yapping about daughter's wedding plans and could have cared less that somebody was in there to pull money from their bank.

Barbara, Dan, TJ and Nana are by far the best staff at the Framingham branch. Very attentive to…read morethe members and the member's specific needs. Always go above and beyond to be sure all members are served in a professional way. They get to know all the members who visit the branch and address them by name.

I have been a member of Metro Credit Union in Framingham for several years, and I want to recognize…read moreBarbara Ainsley for consistent excellence in the service that she provides. If ever there is a problem, I've been able to count on Barbara to listen to my concerns and follow up in a timely fashion to ensure everything was handled. Barbara is extremely patient, professional, knowledgeable and gives me confidence that every experience at Metro Credit Union will meet or exceed my expectations! Robert A.

WARNING: MIDDLESEX SAVINGS BANK -- AN ABSOLUTELY WORTHLESS BANK: I opened checking & savings…read moreaccounts with an associated debit-credit card. When I went to use the card at an ATM at a reputable bank in the USVI the card wouldn't work; I got some obscure error code like Unauthorized Access; I tried several times over several days to be sure there wasn't something wrong with the network or anything I was doing wrong. When I got home I stopped into the bank and tried to use access my money at the ATM within the bank; for some strange reason my accounts weren't visible. I went into the bank to inquire what was wrong. FIRST: I was told I have to tell them when I'm traveling; WRONG! SECOND: because I had no activity in a 6-month period my debit-credit card was de-activated and unlinked from my checking & savings accounts. !!!AYFKM!!! WRONG! I immediately withdrew all my money and CLOSED MY ACCOUNTS. Oh, mind you the expiration-date on my debit-credit card isn't due for almost 2-years from now.

This bank has been SO good to me ever since i was old enough to open my first account. The one time…read morei moved out of the area and changed banks(BIG regret) they even helped me get everything situated to come back! The perfect balance of trusted professionalism and a comforting friendliness that leaves you feeling like you are talking to your neighbor or friends. As a person who usually dreads customer aervice calls, I must admit that calling MSB is painless and a pleasant experience, knowing my banking is in safe, trusted hands.

They took out the drive through window. But added a drive up ATM. I like that the drive up ATM is…read morewell lit and visible. So I feel safe using it. Back in the day when I actually walked into the bank, I hated the fact that this branch did NOT have a line dedicated to Platinum customers. So it would be a long wait to see a teller. But I have not walked into a bank in years so that is kinda a moot point.

It's time bank tellers be replaced with self service kiosk: the teller here needs brush up on…read moreEnglish skill and massive training to be courteous.

Five Star banking James and all the people at the branch are…read moreAmazing! The best customer service in the banking business.

Trying to transact any banking business inside a supermarket is a weird and non-private way to bank…read morefor me - hard to get used to. The staff at this location were very friendly and helpful.

Here again, the male teller here with glasses is the slowest human being alive. You can't fathom…read morethe lack of speed this man has achieved. The speed of smell (not sound, or light, the speed a slow stench crawls across an office space). You can tell he's in his own little world. I understand you need to take your time but you've achieved the slowest teller in banking history

Always a long line at this branch, although it seems well staffed. Natick, MA keeps closing…read morebranches and ATM's so more people are using this branch. In general, Bank of America is not as convenient as it used to be.

Beware just discontinued redeeming savings bonds for customers! Would not cash my $100 dollar…read moresavings bond. Even after being a loyal customer for 20 years!

Easy process getting the account opened and setting it up all the requested features on it…read more Definitely would recommend the Relationship Banker Timothy Horton NMLS ID: 823401. Great for the services surrendered.

If I could give 0 stars I would…read more For three years I had a mortgage with Cambridge Trust and had zero issues. Suddenly something as simple as finding the address to use for my mortgage insurance takes 8 calls each giving conflicting information. Eastern Bank is a TERRIBLE company with painfully mediocre support that does not care about its customers. STAY FAR AWAY.

Apparently Eastern Bank doesn't want Cambridge Trust Business customers…read more I had a long term Business and Personal Banking relationship with Cambridge Trust. i was disappointed to learn of the bank being acquired by Eastern but kept an open mind. Tomorrow it will be two weeks since the systems integration happened and we cannot access our business accounts. This is after hours and hours of my accountant's and my time working for first with our assigned Eastern Bank IT person. When that didn't work I went to our local branch. The woman from Eastern there was helpful and also gave me the phone number and name of person to contact if it didn't work. It didn't work and our accountant spent 40 minutes on hold to be told she had the wrong number and they hung up on her! This is atrocious. A message to one of their C suite executives has gone unanswered. We will be moving our banking relationships elsewhere since this is not bad but unacceptable.