Extremely rude and unprofessional manager Eda Laze, poor customer service and standoffish attitude. Stay away from Sudbury location. I have been a customer for 30 years with Santander and previous entities but am going to leave the bank due to the horrible attitude and unwillingness to work with the customers. read more

worst bank you could have they take 5-7 business days to send you a new card when mine was hacked ... I paid 30$ to expedite the card and it was somehow send to a wrong address mind you this address I never even lived in the city it was sent to so very confused how it was sent to the wrong address after I paid $30 to get it sent to me. now I have to wait an additional 5-7 days to get my card. most banks ship them overnight or print them at a location. read more

I really like it here. The staff is really helpful and friendly. I also see them be very kind and patient with all the customers. read more

Poor customer service only care about sales lots of employee turnover managers don't know customers rude upper management only about they money for the bank not the customer experience has gone way down hill take ur money out and go to a local bank that cares and knows who u are! read more

I refinanced my home in February 2012. I subsequently received a call from Sovereign Bank's Sudbury, MA branch to offer a promotion. (Actually, I received two calls from two different branch employees the same evening.) They offered a $250 credit to open a new bank account with automatic mortgage payments. OK...why not...I opened a new account in May. A month passed and no credit was posted. I contacted customer service and was informed it would be posted "soon". Another month past with no credit. This time I called the branch and was informed the credit would typically be posted sixty days after the first full month, meaning August 1st. More calls to the branch over subsequent weeks...more stories...more excuses. Then I was told the credit had been approved and would be posted by the end of September. Really? if it had been approved, why another month? Anyway, September came and went with no credit. Another call to the branch, now a promise the credit would be posted by the end of October. I have no expectation that will happen either. The customer service at Sovereign Bank is beyond poor. The management is either incompetent or dishonest. read more

I've had accounts with them for past 15 years. Ever since they switched from Sovereign to Santander theyve replaced their associates with hard nosed and impersonal ones. They told me that since I wasn't getting direct deposit any more that Id have to close out my accounts. Well Ive switched banks and am glad to be rid of them. read more

Apparently a checking account is way too complicated. I don't understand the tellers and Ive been through 3 managers. Checking account was set up wrong, app doesn't work, Credit cards sucks, Savings, account was set up. wrong. They have one job! read more

My review is for the Acton, MA branch location....They don't have a Yelp page. I had my first account with them 4 years ago. At the time that I opened it, I was pushed into applying for a credit card by the bank manager, Masha. I told her it wasn't going to go through, but she insisted that I try because "she has never had anyone declined before." Guess what - I got denied. The teller experience is a joke. I used it twice because I had a sleeping infant in my car and I needed to go to the bank. They took everyone inside before they even acknowledged that I was at the teller window. I eventually closed my account because I was so disgusted by the lack of attention. Then two years ago, my husband, opened up an account for our business. While he was at it, he decided to open up a joint account with them, since Citibank had just closed our closest branch. Again, Masha, in her fast talking and paper pushing, got his signature on something that he was told was overdraft protection but in fact was a line of credit - which was suppose to be without any fees. Two months letter we get a bill for the a fee pertaining to this line of credit. Which was a headache to close. Now we are dealing with closing our business account. He came with a bank check from another bank. When he asked when it would be available, they told him a week. He asked to speak to a manager because that is absurd for a bank check to take a week to clear. The manager came over and again, Masha with her fast talking did nothing but get him agitated. To make matters worse, they accepted the check, which they both looked at, with his signature instead of the business signature. Now, we are trying to get the check back after we were notified that it was signed wrong. Meanwhile, we are accruing overdraft charges because we payed off our business partner. Masha is no help. Personally I think she is too incompetent to be a manager of a bank branch. I'm still wondering how she got all those awards in her office. The 1-800 number is unhelpful, they keep telling me to go back to my branch. What are you suppose to do when your branch is the problem? DO NOT PUT YOUR MONEY IN THEIR TRUST! read more