I have gone to the branch in west Bolyston and never had a problem I have worked with Joann and…read moreshe has been very helpful and professional

I'm very disappointed in Berkshire bank as a whole but especially the Park Ave in Worcester Branch…read more I have had multiple accounts with them for years. One day I noticed that my escrow account (the one I have to have for real estate) was closed and is no longer attached to my account on line and on the app. I called the online banking and they told me that because there was no money in it, they closed it. My first issue is that I was not notified. My second issue is how it was handled after that. The person on the phone told me I would need to talk to a branch and connected me to Park Ave. Irina asked me what she can help me with and I specifically asked the first guy to explain so I wouldn't have to. Minor irritation. She told me that she would need to research why the account was closed. I told her I already know why and just need to open a new one and get checks. She told me that I had to come in. I told her that I was too busy and asked her if I can open an account on line, she said yes. She then transferred me to Cal who gave me a hard time and kept telling me to come in. When I asked how to get an account on line, he said he doesn't have the time to sit with me and walk me through the process of setting up an account on line. I said just tell me where to find it. He said the website and then hung up. I could not find it anyways. Poor customer services!!

I Have Done My Banking At This Auburn Branch For Over 30 Years. When I Opened My Account, I Was…read moreEmployed In Auburn And It Was Most Convenient For Me. That Was 25 Years Ago. I Stayed With Savers Even Though I Did Not Work Nearby Anymore. I Am Now Residing In Millbury And I Would Still Not Consider Leaving Savers Bank. In My Opinion, Savers Is The Holy Grail Of Banks!

I go out of my way to bank here because the staff is so helpful. I have never had a bad experience…read morehere. And unlike my other banks, it has not changed names every other week.

Customer service is horrible. Branch manager Jeff does not find it important enough to return…read morecustomers phone calls and emails.

Always have good experience with this branch. I especially like their extended business hours on…read moreSunday which work great:)

Just sat there for 10 minutes waiting to speak with a associate about my account. Sat right outside…read morehis office and he didn't even look up. A woman walking right by me with no acknowledgement. I will take my business elsewhere.

Convenient location and great service. I personally work with Cheryl Pedjoe and she really goes…read moreabove and beyond for clients. From the personalized card I got in the mail, to her prompt responses to my frantic phone calls and emails when I couldn't access my online banking account - she helped to make each experience memorable. I was hesitant to switch banks, but I am so glad I did!

Friendly staff. Would consider opening an account here based solely on the fact that the third…read moreparty card processing cost no fees ! I would go out of my way to visit this bank for that alone. Thanks for saving us hundreds on atm fees!

Customers beware! NBSB is reordering transactions and charging overdraft fees. Read the policies…read moreregarding what types of debits are grouped into sub-batches and the sequence of the sub-batches. The order in which sub-batches are processed can affect which items - and how many - incur overdraft or non-sufficient fund fees when an account with a positive balance does not have sufficient funds to pay all of the debits in all of the batches. Bottom line: Take your money somewhere else!

Five Star banking James and all the people at the branch are…read moreAmazing! The best customer service in the banking business.

Trying to transact any banking business inside a supermarket is a weird and non-private way to bank…read morefor me - hard to get used to. The staff at this location were very friendly and helpful.