This is what Banking should feel like. No Lines and greeted with numerous smiles and knowledge…read more I just left the Mill Street Branch in Worcester and immediately was escorted into Angela Maher's office. Angela went above and beyond to explain my new business relationship with a premier Bank. I now remember Angela form her stellar performance at TD Bank. TD Banks Loss is Bay States Gain.

Friendly staff, great account options to choose from, and easy to work with! We walked in and were…read moregreeted right away. We were looking to open an account close to home. Lauren explained the best account after we told her what we wanted, and we got an ENTIRELY FREE checking account with rebates, cash back, and no hidden agendas. If you swipe your debit card often, then this is the place for you. You get cash back if you do 12 or more debit swipes a month. All the other Banks penalize you if you do too many. This bank is encouraging it!

I have gone to the branch in west Bolyston and never had a problem I have worked with Joann and…read moreshe has been very helpful and professional

I'm very disappointed in Berkshire bank as a whole but especially the Park Ave in Worcester Branch…read more I have had multiple accounts with them for years. One day I noticed that my escrow account (the one I have to have for real estate) was closed and is no longer attached to my account on line and on the app. I called the online banking and they told me that because there was no money in it, they closed it. My first issue is that I was not notified. My second issue is how it was handled after that. The person on the phone told me I would need to talk to a branch and connected me to Park Ave. Irina asked me what she can help me with and I specifically asked the first guy to explain so I wouldn't have to. Minor irritation. She told me that she would need to research why the account was closed. I told her I already know why and just need to open a new one and get checks. She told me that I had to come in. I told her that I was too busy and asked her if I can open an account on line, she said yes. She then transferred me to Cal who gave me a hard time and kept telling me to come in. When I asked how to get an account on line, he said he doesn't have the time to sit with me and walk me through the process of setting up an account on line. I said just tell me where to find it. He said the website and then hung up. I could not find it anyways. Poor customer services!!

Customer service is horrible. Branch manager Jeff does not find it important enough to return…read morecustomers phone calls and emails.

Always have good experience with this branch. I especially like their extended business hours on…read moreSunday which work great:)

Wendy and Hailey offered exceptional assistance recently with a fraud issue regarding my business…read moreaccount. I am grateful for their prompt response And follow through. They were a great help. I highly recommend the Slatersville branch for your their financial products.

Thank goodness we did our research to find the best possible rate for my car loan! After searching…read morehigh and low and everywhere in between; Navigant was not only the BEST rate - but also by far one of the easiest transactions all together! Throughout the entire process Christian was our go to guy; he had everything ready and in line - got us not only the best rate but made sure everything was done in record time! I'd HIGHLY recommend stopping in to find yourself the best rate possible and to also get the fast and accurate help that Navigant provided to me throughout the entire process! Their facility is conveniently located next to Dunkin and across the street from a full plaza of places. It's a brand new and spotless building with clean and well decorated interior. An over all A+ for the entire experience!

This is (unfortunately) the closest branch to Worcester. I had to come here in a bind to deal with…read morefraud and they were so incredibly helpful in easing my concerns.