I've gone here for years and the staff are wonderful great service when I called they take care of…read moreeverything for me

someone hacked my account and they would not give me the $230 that was stolen. they do not care…read moreabout their customers! dont recommend

Great local bank. Since high school, I have had student…read morechecking and savings account here. Now I am a college student and recently looked around at other banks online to see if UniBank is still the best fit for me. Turns out it definitely is. I have all the perks...I pay no monthly fees, have all atm fees waived, can pay bills online, can transfer money between accounts online, and can deposit checks on my phone with the UniBank app. I seriously recommend this bank to any local college or high school students. The Douglas branch staff is lovely! Thanks to Linda for helping me close my old "minor" accounts and make new adult ones. And thanks to Nicole for excellent customer service and her patience (she helped me deposit a messy pile of cash from my summer waitressing job!).

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

We've worked with Eric twice now. On both occasions we've seen him go way above and beyond to make…read morethe deal work: On one occasion arranged bridge financing--we had to do next to nothing; and on the other, a refinance, he did tons of work with credit bureaus on our behalf. Having worked with him once, we let him know we wanted to refinance. He helped with all the preliminaries then had us "hold" until the most opportune time....sure enough, we hit the market at the low point!! Getting a mortgage is so uber complicated (and only gets more so over time) but with Eric you just sit back and he'll take you through step by step. He knows the process cold and all the players, so we not only got the best rates, with the least anxiety, but benefited from real cost savings too. We'd recommend him to anyone.....in fact, you'd be crazy to go elsewhere!!!

We have used Eric at Mortgage Pros for over 20 years and for about 5 mortgages. He is brilliant,…read morewill do whatever he can to resolve any issues around the application that might arise, and he gets the best rates. He is honest and diligent and we have recommended him to many of our friends. It is great to go one place and know you will get the best rates and best service.

I have been to different locations for different reasons everywhere they have been very kind, but…read morethe team that works in the Temple ST Framigham branch is unique, they have extensive knowledge to solve and suggest improvements quickly and with compliance, I feel very lucky that they are near my house

Teller greeted me with a grand smile and superb service, for about 40 seconds. I don't have an…read moreaccount with Citizens, so she asked if I wanted to open an account....I said "no thank you, not today". She asked me THREE TIMES (really?). I was in a rush and at this point very annoyed because I had already waited in line for about 25 minutes. After she cashed my check, which was well over 2k, she placed the money on the counter and basically said "NEXT". This teller did not count my money back to me and she did not give me an envelope for my money. I did not get this tellers name but I plan to go back into the branch to complain to the branch manager. I work in finance, I know good customer service very well and this was poor customer service, by far.

Its 3 Post Road not Boston Road. Yelp wont change it. Whatever…read more... This stand-alone ATM has saved me on more than one occasion when the ATM's at the West Brookfield and Charlton branches has been out of service. This is a new machine with envelope-less deposits - it will count your cash or scan your check and print an image of it on the receipt! It's also well air conditioned in the summer! It is conveniently located in front of the Tombstone firearm store and the Brookfield police department.

While buying a house can be stressful at times, Fairway made it less stressful. All my questions…read morewere answered in a timely manner and even though we hit a some bumps in the road we were still able to close on time. There is no doubt in my mind that if we had a different mortgage company we would still be trying to close. Thank you again for everything!!

We are victims of Unfair, Deceptive Acts and Practices in a joint predatory Mortgage Loan…read moreoriginated by William B. Murphy and owned by Fairway Independent Mortgage Corporation. William B. Murphy trapped us in a Predatory Mortgage based on fraudulent loan application. Mr. Murphy falsified the Mortgage Loan application when he excluded $69,000 SBA Loan. Mr. Murphy approved the Predatory Mortgage Loan at 53% DTI (Debt-to-Income) ratio and violated the Commonwealth v. Fremont Investment & Loan opinion, 452 Mass. 733, 897 N. E. 2d 548 (2008), Federal Underwriting and Mortgage Affordability Requirements. On September 12, 2023 we filed a lawsuit about mortgage fraud against Fairway, Murphy and others in Worcester District State Court. We demanded Jury Trial. On November 3, 2023 Honorable Judge R. Pellegrini found evidence of Fraud, Deceit, Intentional Misrepresentation and Originally Structurally Unfair Mortgage was in violation of M.G.L. c.93A, c.183C. Unfortunately on September 23, 2024 Bank-friendly Judge James G. Haddad ignored genuine issues of material facts and denied us from presenting any evidence to a Jury. He overruled Judge Pellegrini's order and dismissed our case before Trial. Judge Haddad decided the Court lacks jurisdiction because we do not seek "monetary damages" for our suffering. Judge Haddad also denied without reason our request to amend the lawsuit with money damages. We immediately filed an appeal. 20 months later, our Appeal is still pending. To this day, Judge James G. Haddad's order has not been confirmed by any other Judge. Due to Mr. Murphy's conduct, our "Excellent Credit" has been destroyed to Poor Credit and we are in danger of losing our family home.

My husband and I really appreciated working with Rick and his team. Rick was incredibly timely in…read moreresponding to all of our requests. During our mortgage approval process his team was always quick to answer our questions. We particularly liked the online system used for gathering our various application materials, which made the process easier for us. Both Rick and his team members were very easy to get a hold of, which made obtaining our mortgage one less thing to worry about during the home buying process. We highly recommend Rick and his team!

I've used Rick twice to obtain financing for a new home purchase. I recommend him wholeheartedly…read moreto anyone needing a new mortgage for multiple reasons. First, he helps to understand your entire financial picture and recommend the best product for your individual situation. Also, his fees are most reasonable and his business model where he has partnered with an excellent real estate attorney (Ali Alavi) who discounts his fee leads to lower final closing costs for the consumer. Finally and most importantly, he and his office are efficient and very responsive and will find ways to meet your timeline demands.