Worst service I have received from a bank ever. They were giving me so many issues and I just went…read moreto the one in Webster instead and it ended up taking a total of 10 minutes. Management needs to communicate with staff as far as policy and procedure goes.

I have been doing my all my banking with Webster First Federal Credit Union for the past 22 years…read more They are by far the best. I will never use a bank again. Credit Union is the way to go! I don't know what Dom K's problem is.

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

Millbury Credit Union on West Boylston Street offers a service everyone needs at some time or…read moreother: a Notary Public officer. It's free for customers. Please go see Ally (Alessandra Ignacio), the Assistant Branch Manager. She is the thorough and friendly help you need! K.L.

Banks suck, they maximize profits and screw their customers, so do yourself a favor and join a…read morecredit union. Credit unions are run as a "not-for-profit" which means profits are invested back into customers/members. So basically, the better they do, the better services you get like lower interest loans. So not only should you join, you should get others to join too. Look it up, legally banks are committed to maximize profits for their shareholders, while credit unions #1 priority is its customers/members. Millbury Credit Union is great, the staff is knowledgable and friendly. They actually give you advice on how to avoid fees, rather than banks who knowingly mislead you so they can collect fees. Most banks make most of their money off fees, not interest. Don't think that just cause you go to a small local bank its the same thing as a credit union. Many small local banks have the same formula for success as large banks and follow the same business model. They work to maximize their profits while claiming they are not like bank of america. Their top priority is investors, well when you got a credit union , you are an investor.

Its important to update... when I opened my account I mentioned that I am only in Springfield a few…read moretimes a month for business. This wouldve been the perfect opportunity for the manager to tell me about shared branch ATM services such as cash deposits via Fiserv's Accel network. This means that another bank's ATM's can receive my deposit and its credited to my New Valley account as long as I'm using an ATM that's within the Accel network. There was zero mention of this extremely useful function at the time of account opening. I am disappointed as its an ability that actually serves me very well. I figured it out on my own by researching this network that I had previously never heard of. They still get 5 stars but I hope new customers are presented with this info.

Great local bank. Since high school, I have had student…read morechecking and savings account here. Now I am a college student and recently looked around at other banks online to see if UniBank is still the best fit for me. Turns out it definitely is. I have all the perks...I pay no monthly fees, have all atm fees waived, can pay bills online, can transfer money between accounts online, and can deposit checks on my phone with the UniBank app. I seriously recommend this bank to any local college or high school students. The Douglas branch staff is lovely! Thanks to Linda for helping me close my old "minor" accounts and make new adult ones. And thanks to Nicole for excellent customer service and her patience (she helped me deposit a messy pile of cash from my summer waitressing job!).

" Friendly & Efficient " I came to use the atm . Then I…read moreneeded to change a $100. The staff is friendly. They have enough staff on board to be efficient. So I appreciated that because I was able to get out quickly. Efficiently is the best . Lots of parking on their lot so no worries.

Extremely ugly building and ATM. Architecture looks as though it was though it was inspired by…read morePizza Hut and Southern Comfort. ATM keypad feels like a Speak and Spell covered in dry coffee. Parking lot is spacious but feels dangerous. Staff is nice, though.

I've used this bank for at least five years, and like the bank and the people who work here. The…read morelocation near me is never too busy, so on the occasions I need to make a deposit or withdraw from their ATMs, I've never experienced any significant wait. The service team is prompt and friendly and setting up a business checking account was a fairly easy process. Technologically, I'd describe UniBank as good, but certainly not great. The company they use to provide online business credit card processing was very much behind the curve, and I replaced them with Paychex which offered much better and current technology, easier website integration, and simplified credit card and ACH processing all at lower costs. Their online check deposit process via cell phone is pretty good, on occasion it can't recognize a check which then has to be deposited in person. But since they are conveniently located, that's not an issue. Overall, a good local bank for personal and business uses.

BEWARE!!!! I never give bad reviews. I just tend to not revisit any establishment however this is a…read morecautionary review. I cashed a check there and counted the number of bank notes I received before driving away from the outdoor teller believing all was in order. When I went to deposit the cash into my bank, one of the nine $100 bills was returned from the ATM. I tried a second time only to have the same result. I looked at the bill and determined it must have been counterfeit. I returned to Peoples United on King St in Northampton and the manager told me it was not their problem since I drove away. I never would have thought I would have had to verify each AND every bank note received from a banking institution wasn't isn't counterfeit. I presumed banks would have built in measures to ensure this doesn't happen. I feel thoroughly robbed by this bank. They assumed absolutely no responsibility for their negligence. Be careful.

This bank has a small-town, local feel. The tellers greet you by name when you come in, ask how…read moreyou've been, etc. It's a clean, spacious, very pleasant environment, never a long line, and convenient to get to. Despite the downtown location, I never have trouble parking - though be careful of the sidewalk bump when you turn into their driveway.