Katrina is branch manager of the Sutton Unibank and Allison is staff. Both of them are super nice…read moreand polite. I have known Katrina for about 2 years. I have heard nothing but great reviews about their branch and their customer service is wonderful. I do not use Unibank due to the distance but I have often had to obtain payoff so mortgages for real estate closing and I have always contacted Katrina and given the requested information. While this is not her position he goes out of her way to get it to the correct person and given me the payoff within the tie frame I need. She has even been able to provide discharge of mortgages on old payoff (which generally takes weeks to obtain) at other banks. Their responses are always timely and I love dealing with them.

Great customer service and fast service ! Just wish their hours of operation were later.read more

Terrible customer service. The "manager" on today had zero idea what she was doing. Caused us to…read moreneed to make 2 separate trips and make our own phone call to customer service (which she scolded us for doing, because "we didn't need to do that as she had already - incorrectly- answered our question") Finally, when she stormed off to check again at our request, she sent her poor employee back out to tell us we were actually right and the deposit would go through no problem.

Ashley Daviau Is the bomb! I would recommend her to anyone that is thinking of banking or needs…read morehelp at Millbury. She went above and beyond to help me out one hour before she left for her long weekend. Explained and broke everything down for me about my concerns. She made me feel so welcomed and appreciated. She is also super RELATABLE and treats you like a friend not just a customer. Thats when you know it's good customer service and she is not only doing her job but she enjoys it. Her picture needs to be right next to the word customer service in the Dictionary along with above and beyond!

The staff here are always pleasant and helpful. Although I don't live in the area anymore, I can…read morerecall the personal attention they provided me with my banking needs and loan questions.

been a memeber for three years. Love the the customer service. I have had few issues with my car…read moreloan and every time I contacted them, they were great.

Steer clear of Millbury Credit Union unless you prefer to be nickel and dimed, overcharged and only…read morereceive automated email communication when there is a problem. My ATM card was compromised twice, I was charged fees for using it more than 5 times per month, I have been charged fee after fee until I have had to complain to the Attorney General's Office and I would like to report MCU to the Better Business Bureau for unfair business practices, but it is not an affiliated with the BBB.

Making a killing. Monopoly fee and service charges for towns for years. Fees keep rising year by…read moreyear. Congrats Unibank.

I had the pleasure of opening a business checking account with Srija Nath at the Grafton, Ma…read morelocation. Srija did a great job of communicating what was needed, what the next steps were, and saw the process through to completion just as she said she would. Excellent customer service. Thank you

I had a car loan with the bank. I wasn't able to make payments towards the end and my car was…read morerepossessed. My car was sold at auction and there was a balance I was supposed to receive. They screwed up sending my check to where its taken over a week and me having to call every day and correct them and I still haven't received payment. Also my personal property that was in my vehicle when repossessed was all lost. THOUSANDS of dollars of music equipment was just lost and nobody can tell me what happened to my stuff. Once again a bank screws the little guy. I'm more than frustrated and couldn't feel more betrayed.

I've had two auto loans from this branch. The whole process was fairly *simple* for the course…read more While my DTI ratio was perfect, my credit "worthiness" was not the best, they still worked out a loan for me without a cosigner on my first vehicle with them. Second time around was no question as I'd worked my credit history and score back to a more than positive category. The only issue with the loan aspect was the amount of money they capped me on my second loan. My income was higher, my utilization across multiple accounts was under 30% and It was still ridiculously low. Especially after paying diligently with no missed payments on the first loan (and only paid it off a couple months early, so they got a majority of their interest at 14.5%). I only needed a small chunk more (small in the loan world) to get the vehicle we really needed and wanted. Instead I had to settle with a completely different model that, while we have made due and has served us decently, does not efficiently provide the needs of my child and I. The price jump that would've been added to the loan cap for the other car we needed was not "risky" at all in lender terms. It would've made payments roughly $10-$15 more a month. They weren't willing to negotiate at all in this aspect. I make significantly more money than the average person and have a strong credit history, yet I was capped at such a low amount for a second loan here. I'll probably go elsewhere for my next loan. Secondly, for being the only credit union in Whitinsville, they have annoyingly archaic hours and an ancient ATM. Luckily I Don't heavily rely on this option of banking or use them as a main means for stacking my money. If they want to survive with pulling in customers of the younger generations, they need to update I'm the worst way and do it fast. They're losing so much business just by this simple fact. Especially when there are two other banks within a 400yd radius and another one a 1/3 mile down the road that offer late night ATM use that isn't limited to just pulling money. They *NEED* to update the ATM and offer cash deposits that don't rely on a banker posting it to the account in the morning after they open and count like in Douglas. Although that would be a wildly efficient upgrade from what they offer now, which is nothing other than cash withdrawal. Some of the lovely women that worked there and are now retired, had been saying for years that upgrades were right around the corner and it hasn't ever happened. I'm just not sure if it'll be worth having this be my go to C.U. for loans anymore or any finance for that matter. I don't even bother having a savings account because there are very minimal incentives that are majorly bypassed by other banking options. The staff has remained kind and helpful, so I wish I could give 5 stars based on that. But unfortunately there are too many other problems that overshadow the "small-town banking" feel.

I Have Done My Banking At This Auburn Branch For Over 30 Years. When I Opened My Account, I Was…read moreEmployed In Auburn And It Was Most Convenient For Me. That Was 25 Years Ago. I Stayed With Savers Even Though I Did Not Work Nearby Anymore. I Am Now Residing In Millbury And I Would Still Not Consider Leaving Savers Bank. In My Opinion, Savers Is The Holy Grail Of Banks!

I go out of my way to bank here because the staff is so helpful. I have never had a bad experience…read morehere. And unlike my other banks, it has not changed names every other week.

the milford brand removed oops from my checking account. i bounced a check by accident. i…read morereceived no letter, no phone call saying the oops was removed. my credit took a hit! it was a mortgage payment. i never received a letter, text, call saying my mortgage did not get paid. when i questioned the milford checking account manager was so rude. im changing banks after 50 years! and, oh yeah! i had just deposited 50 thousand. putting my money somewhere else! so sad after 50 years!

Went in to open aCD. Rep Made several spelling of name mistakes during application. New level of…read moreincompetency. Left bank after 4th error. No monies given to bank