Larry is the best. He's the reason you should bank local and not exclusively through big nationally…read morerecognized banks. Today Larry went above and beyond.. he helped me through a situation that was incredibly stressful and time sensitive and I cannot thank him enough.

While Northern Bank (Sudbury) is my local bank, this review is for the entire bank itself. I own…read morea small business and I have to acknowledge the wonderful service I get from my whole banking team at Northern Bank (both the Sudbury, MA branch as well as the main commercial banking team). They truly make me feel as if I am one of their most important clients. In this day in age of Covid-banking...and making sure that customer service is just not an expression but a true form of work, Northern Bank excels in all areas. I'm really happy they are MY bank.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Every one is so nice at this bank. I am a new customer. When opening my account l got there late in…read morethe day but the gentleman helping me stayed til we were done. I needed to go back to the bank and Susan a teller remembered my name and it was only the second time that l was there. They actually say they will call you back and do. If you are fed up with being an impersonal number at your bank , l highly recommend Rockland Trust. This is a very busy bank and they even have a drive up window with a real person to help you . I am more than pleasantly surprised at my new bank.!

I was with Village Bank for at least 20+ years. I was a happy customer all the time. I closed my…read moreaccounts in 2022 when I moved to California. Two days ago I need a deposit proof and I called the West Newton branch office. Mr. Ghazwan Tapponi was so helpful and he quickly responded my request. He searched two months before the November and the two month after the November that I was asked. he was patient and professional answer all my questions and tried to help me. I am highly recommend the Village Bank. Thank you, Ghazwan.

I had an issue with one of my accounts after traveling out of the country for a week. They cleared…read moreit up for me right away and I didn't have to talk to eight people to get it done. I like this bank because they operate like a small town bank should.

This brand new Banknorth Brighton branch is the best!…read more As mentioned, it is spanking new and clean. The staff are unbelievably personal and friendly. I am almost always greeted by my first name. And yes they have candy at the counter. Not just those dumb lollipops either. When I inquired about investing my tax returns (Note; Brunette Barbie here, I know absolutely NOTHING about investments, saving, stocks...) their financial advisor (Kevin Daley) took me under his wing and explained things in a manner that was easy to understand and easy for me to get started! Basically I just wrote Banknorth a check and they did the rest haha. Don't ask me how my investments are doing but I trust them enough to know my money is better off in their hands than burning a hole in my pocket. But again, helpful staff, and very professional. And the branch hours are AWESOME: Mon-Fri 8-7; Sat 8-3. My only gripe: No drive up banking, and no parking lot. I usually ride my bike, parallel park on Washington, or park in the police station parking lot across the street. Happy banking!

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

great people to work with! very knowledgeable and convey the…read moreinformation in a way that the layman can understand.

Are you receiving promos in your mail to open your first checking/savings account with the promise…read moreto get several hundred dollars? Sounds too good to be true? yes, because it is! Opened one savings and one checking for my retired mom and jumped through all the hoops to fund them, to move her SS direct deposits, etc and followed all the directions as explained by the branch customer service rep (Tammy?). Guess what? Seems like we/she missed some fine prints and my mom got $0 (vs $600 she was supposed to receive, which would be an excellent addition to her $530 monthly SSI). So, they tricked an old lady out of $600! well done, Citizen's. What a scam.

Today I happily became a new customer at Td Bank in Framingham. Thanks to the incredible support,…read morethorough explanation and patience from Erick, I now have two new bank accounts. I could not be more pleased with how I was treated today.

This is a beautiful bank with excellent service and pleasant staff. I like the late hours. It…read morecertainly looks better than the old gas station that used to be in this location