I walk in at 11:30 on a Saturday. There are no tellers. None…read more There are two people in offices at desks, with customers. I stand there for a minute or two. No one acknowledges me. Finally, I have to interrupt and I ask if there are tellers to help me. I get the response "He just stepped out, he'll be right back." What? I've never seen this before. This is a SERVICE industry. It's like walking into a supermarket and being told to wait around for the cashier to show up. I wait another two -three minutes. Nothing. No acknowledgement, No teller, nothing. It's been over 5 minutes of waiting to do a simple deposit, and the branch is not busy. I finally ask the person at the desk again, in a calm tone "Do you know when "right back" is? Because I don't have all day to wait around for them to decide to come back." This time the response is "He's on break." BREAK? Again, this is a service industry. A bank. You have coverage...or there is no break! It's also a Saturday, they're open 9-1. So now the customer, who is seated and chatting with the person at the desk, chimes in and basically tells me to stop complaining. When he finally leaves, several minutes later, he offered a few hostile words. Ya. This happened. I walked into a bank, in order to hand a transaction over to a teller, and leave. There was no line, it should have taken a minute, tops. But I was instead made to feel like I was outrageous for even asking why there was no teller. Seriously, this bank needs to train better in customer service.

Silly to leave a review for a bank - I know, but....literally the most arrogant, unfriendly staff…read morethat I have ever encountered. Have been there multiple times, and will never go back. They make you feel stupid and unimportant. Sorry that I wanted to deposit some checks. Won't happen again.

Paola Gonzolas is wonderful. They are friendly professional and efficient. You should keep her at…read morethis job as best you can. Top quality customer care.

How is it that I've been going here for 2 1/2 years, and I'm the first to review?…read more I love The people there, especially Atousa and now I have met Mei who transferred from Wellesley Square. Their money is very green, and their dog treats are a special something. Today, my friend walked me out to my car with an umbrella, now that's service. If only I could get them to except my credit for a visa card!

Worst bank in America Don't do business with them and can't even get a live person on customer…read moreservice that speaks English. They are trash

Applied for Costco citi visa anywhere card and the entity is pure trash. I was issued a credit card…read morethat I could not use and found out the card number was stolen. I was at register and humiliated embarrassed for three hours attempting to Use a card assigned by Citi and printed at Costco's. No resolution when i called citi and csr called citi from Costco. Each call the employees hung up as if I were a criminal. The Members in the store were looking at me as if I committed a crime . I called both entities and no resolution . Phone hung up from Denise ; Diana at Citi without a resolution. I have a credit card I can't use because I never recd and temporary card never worked from the get go. Costco is blaming citi and vice versa. As far as I can tell Citi is trash! When you treat a person different than the masses it is discrimination of some kind. I am Left with a very bad experience which warrants a resolution. All I have said can ge verified. Amazing how some ppl sit behind a desk; have access to my financial income and issue a stolen card to me. The person who made a grave error should be fired! Awful customer service and No remedy at all!

help me to understand this.....they charge $3.50 for a cash withdrawal at the ATM, do not give an…read moreoption as to bill denomination, and then refuse inside to exchange $20's for the $100's the ATM dispensed....

I opened an account at this bank in Wellesley last year. I had to return twice because they…read moreentered information wrong. The person who helped me seemed bored and unfriendly even though I was depositing a significant amount of money. He also did not tell me that the interest on the Money Market Account was a teaser rate and after a few months it went down to almost zero. I still have money there but I deal with the Needham branch because they are more professiobal.

A lot of people told me that dealing with a bank when buying a house is the worst part of the whole…read moreprocess. I was referred to Andrew Monticone out of the Needham branch, through the whole process. Not only did he work step by step and helped me to find the best way for me and my family to get this done quickly and without any delays. He was very good at keeping me informed of what is going on and what to expect next. Communication was terrific and understandable all through this. Even though I dealt with Leader bank in Needham I visited the Seaport branch to open my accounts. In both cases I well pleased with the service and the people that work for this Bank. I wanted to use a small bank just because I knew I wouldn't be just a number in line. And I strongly believe that even if Leader Bank grows to a large bank the service and kindness I received will not change. I would love to thank Andrew and leader bank community for a great job and the compassion on which the showed me and my family. God bless you all. Nelson Vargas.

Andrew is the best loan officer I have ever come across with several years of careful research and…read moredozens of interviews. He is exceptionally knowledgeable, articulate, responsive, and just excellent at his profession. We will always come to Leader because of Andrew M.

Excellent bank! Great location with parking lot. The staff is knowledgeable and friendly. Always a…read morepleasant experience.

I really don't care for this bank, they had a promotional rate on a CD which drew me to the bank…read more They also offered a gift card for ten dollars at a local coffee shop which was only five dollars. Another stipulation was that a checking account had to be open in order to get the CD. After about a week I got a call and they wanted me to go there right away because they printed the form wrong. I'll be done with century bank the day my CD matures. There is no shortage of banks in Wellesley and the other ones are much easier to deal with. The interest rates without the promotion are well below average not my favorite bank.

I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The review that i have posted, I would tell that all the tellers have been very, polite and help me…read morein all the problems give them to solve. Also I had problem to write this review to give this branch a rate of 5 stars.