Learned today that the drive thru is open daily at 7:30 am daily. Makes life a little easier as I…read morealmost always pass by before the standard 9:00 am opening. Though visible from the road, there is no actual entrance from route 20. You must get off the main road and enter from the rear.

I LOVE this bank! The tellers are friendly and know me by name. They offer quick service and are…read morealways helpful. I have lost my debit card about 8 times (over the years) and they are always willing to help me cancel the old ones and get the new ones a.s.a.p. They give my daughter a sticker and I enjoy using this bank, for my banking needs. I don't go anywhere else.

I thought banking institutions that actually offered good service and cared about your particular…read moreneeds were extinct until I stumbled across AllCom. I had no familiarity with Credit Unions, so I started doing some homework. They offer all the banking services you need - online banking, fixed rate credit card, debit card, checking & savings, car loan, etc. All your deposits are insured/back up by the federal government up to $250,000 in a similar fashion to FDIC through the NCUA. All of the staff at the branch on Park Ave have always been very friendly and easy to deal with. I had gotten used to the attitude of the big banks, assuming that was basically the only option available. I'm glad to learn that's not the case. I highly recommend AllCom Credit Union to anybody in the Worcester area who wants to be treated like a human being when handling their banking & financial matters.

From the owner: AllCom Credit Union is your premier source for your home loan, mortgage, car loan, and other low…read morerate banking needs. We also provide online banking access, VISA credit cards, auto loans and much more.

Online banking is horrible. It has been down now for 4 days. No drive-up ATM. Very helpful friendly…read morestaff but if you're looking for a quick trip to the ATM this is not the one you have to go into stop and shop or a Cumberland farms store. Have not been able to access my account for 4 days now. JUST REDICKQULES!!!!

I AM CLOSING MY ACCOUNTS AS SOON AS THEY RELEASE MY MONEY!! THIS BRANCH STAFF IS UNHELPFUL AND…read moreUNINFORMED!! Over six months ago my dad put me as a secondary on his Citizens Bank checking account in case anything should happen to him and I needed to pay his bills I would have access to his funds. So, two weeks ago on 6/10/18 I went into the branch in the Stop & Shop in Sturbridge, Ma to set up new checking and savings accounts since I started a new job the week before. When signing up for the new accounts I noticed that my dad's account was in the negative. Worried that it was going to affect my banking, I questioned the employee signing me up if that was going to have any cause me any trouble. He assured me that it wouldn't have any affect on these new accounts. I then asked to be taken off the account, but he said I couldn't do that until the account was in the positive, but that it wouldn't affect my banking or my credit. Everything was fine until I went to do a mobile deposit of my check on 6/18/18. When the check was first accepted it said that I had $200 available right away and the rest of the $1300 check would be available the next day. I logged into the banking app. the next day, 6/19, it said that there was a hold on the whole check until 6/26, so they took back the $200 they had released the day before. Since 6/26 is over a week after I deposited the check I called the support line to find out what happened. They explained that the reason there was a hold on the check was because my employer's bank is not communicating with them and therefore they are unsure whether the bank will pay Citizens Bank for the check. I understood that, so I reached out to my HR who investigated the issue. The next day my HR said that the check had already cleared the bank and she had confirmation from their bank that the money was sent to Citizens Bank. So, once again I called the support line and this time they told me that the reason they couldn't release the check was because there were inconsistencies on the check, so they are holding the check for security reasons. I asked to speak a manager, so they could explain what the "inconsistencies" are. They said that I would need to call the branch where I set up my accounts and they would be able to explain exactly why they were withholding the check. So, I called the branch in Sturbridge and the woman on the phone said that they couldn't confirm that the money had been sent to them and that's why the check was on hold. She said that if I got the name and the number of my HR they might be able to figure out why they haven't received the money yet. I ask my HR for permission to give out her personal contact information, so they could discuss this issue. My HR had no problem with that. I called back the next day, 6/20 to give the branch the contact information and I got the same woman. I reminded her who I was and gave her the contact number, but she said she couldn't speak to someone from my company anymore. She needed to speak to a representative from my company's bank since this issue was a bank to bank issue. So, back I went to my HR Manager to get the contact information for a rep. from the bank. The next day, 6/21, my HR Manager had a name and number for me so once again I called the Sturbridge branch and I got the same woman I had been talking to for the last two days. This time when I gave her the contact information for a bank representative she said that she would have to call me back because she had to call the hold department of Citizens Bank to see what they could do about the hold. About 20 mins. later she called me back saying that the didn't need the contact for a bank rep. because there was nothing they could do about removing the hold and they still couldn't explain to me why they were holding the money. They were still claiming that they hadn't received the money from my employer's bank. Up until this point I had been upset about my entire check being held, but after running back and forth for these people to get information they had no intention of using I was pissed off. The next day when hearing that they wouldn't call the bank rep. and they still wouldn't release the money to me my HR Manager called to speak to the Sturbridge branch manager. They told her that I knew exactly why they were withholding the check from me and they insinuated that the reason they hadn't released the check to me was because I had a negative balance on my account. Friday afternoon I got pulled into the HR's office and she told me what they discovered. I have never been more humiliated by a company in my life. Not only did I ask Citizens Bank about my dad's overdrawn account when I first signed up for my own accounts, but not once during my multiple calls to the support line/the Sturbridge branch did they list the overdrawn account as the reason for the hold. Clearly Citizens Bank is disorganized and has horrible customer service.

Awesome bank to be a customer at!! They are extremely customer focused and friendly! I highly…read morerecommend using this bank for any financial needs or wants.

This is what Banking should feel like. No Lines and greeted with numerous smiles and knowledge…read more I just left the Mill Street Branch in Worcester and immediately was escorted into Angela Maher's office. Angela went above and beyond to explain my new business relationship with a premier Bank. I now remember Angela form her stellar performance at TD Bank. TD Banks Loss is Bay States Gain.

Friendly staff, great account options to choose from, and easy to work with! We walked in and were…read moregreeted right away. We were looking to open an account close to home. Lauren explained the best account after we told her what we wanted, and we got an ENTIRELY FREE checking account with rebates, cash back, and no hidden agendas. If you swipe your debit card often, then this is the place for you. You get cash back if you do 12 or more debit swipes a month. All the other Banks penalize you if you do too many. This bank is encouraging it!

Friendly staff. Would consider opening an account here based solely on the fact that the third…read moreparty card processing cost no fees ! I would go out of my way to visit this bank for that alone. Thanks for saving us hundreds on atm fees!

Customers beware! NBSB is reordering transactions and charging overdraft fees. Read the policies…read moreregarding what types of debits are grouped into sub-batches and the sequence of the sub-batches. The order in which sub-batches are processed can affect which items - and how many - incur overdraft or non-sufficient fund fees when an account with a positive balance does not have sufficient funds to pay all of the debits in all of the batches. Bottom line: Take your money somewhere else!

Very nice location, I just wish they'd move the outside ATM out of the way of the drive thru lane…read more It is really an inconvenience and wasn't well thought out schematically. Otherwise, the customer representatives are pleasant and helpful.

I used to bank there so nice I was a child, but they have become so rude and unhelpful it was…read moreastounding. When I left the area I changed banks and shutdown my account. When I was shutting it down an automatic payment went through and overdrawn the account, I apologized for this and paid it that day. 2 years later I move back into town and decide I'll open an account with them. They tell me I would have my account frozen for 2 months if I wanted to start banking with them again. Complete trash of a business

Can't say I Bank there but it is a disgrace that they will not cash checks drawn on their customers…read moreaccounts for non-customers. Bad enough other Banks charge fees, they flat-out say no. Not good for small businesses.

Friendly and professional staff. Convenient hours. State of the art internet banking. Couldn't…read moreask for more, maybe except for more flexibility on debit card designs.

From the owner: We specialize in delivering personalized financial solutions and exceptional customer service for…read moreindividuals, families, and businesses throughout our community. Our team offers a full range of personal and business banking products, including comprehensive checking, savings, and money market accounts. We provide flexible mortgage and home loan options, as well as commercial lending tailored to the unique needs of local businesses, with fast, local decision-making. In addition, we support our business clients with a suite of services such as cash management and merchant services to help them grow and operate efficiently.