This is what Banking should feel like. No Lines and greeted with numerous smiles and knowledge…read more I just left the Mill Street Branch in Worcester and immediately was escorted into Angela Maher's office. Angela went above and beyond to explain my new business relationship with a premier Bank. I now remember Angela form her stellar performance at TD Bank. TD Banks Loss is Bay States Gain.

Friendly staff, great account options to choose from, and easy to work with! We walked in and were…read moregreeted right away. We were looking to open an account close to home. Lauren explained the best account after we told her what we wanted, and we got an ENTIRELY FREE checking account with rebates, cash back, and no hidden agendas. If you swipe your debit card often, then this is the place for you. You get cash back if you do 12 or more debit swipes a month. All the other Banks penalize you if you do too many. This bank is encouraging it!

I have been a member for 5-10 years, and I really like this bank. I have an account at another…read morebank, and this one is much better. Better rates on CDs, easier to renew at CD (when it matures) at the same or best rate. It defaults to the best rate at the same term. My other bank moves you to a lower interest rate by default unless you go in. You don't have to wait long when you go into the bank in person for something, and everyone I've dealt with has been pleasant and competent.

Great place to bank! Excellent team! Always clean - always happy. Always helpful. It's a great…read moreplace !

Very nice location, I just wish they'd move the outside ATM out of the way of the drive thru lane…read more It is really an inconvenience and wasn't well thought out schematically. Otherwise, the customer representatives are pleasant and helpful.

Great location and beautiful building! Love teh employees. Nada is great!!! Even during Covid the…read morebank has kept up its routine of being in touch with me. I feel like I am banking at a big bank with the local touch. Their decisions are truly local because I got back the answers to my loan questions right away.

From the owner: Cornerstone Bank is a full-service bank located in Massachusetts, and currently operates 13 branch…read moreoffices. We are a local, community bank that delivers a personal touch that only a local bank can offer. We are dedicated to providing high quality, personal customer service, and convenience for individuals, businesses, and community organizations. We work to connect you with opportunities through a broad range of deposit and loan products and services to help you reach your financial goals.

My kid spent 5000 dollars in robux and the bank wouldn't help me at all! terrible customer service,…read morethey told me to sell my kid for the money back at the end of the call!

Absolutely horrible. I tried calling several times, got put on hold, and was then disconnected.read more

I transferred all my $ to this credit union because of all my fellow teachers were doing it and it…read moreturned out to be the biggest mistake of my life. There isn't enough space to write about every ordeal they have put me through. The fact that they have a high turnover speaks volumes. I have been embarrassed so many times because they somehow manage to screw up my linked accounts and things start bouncing when they shouldn't because I have more than enough $ in one of my Savings account. This has happened twice and Ive had to go to the top to make them refund their "penalty fees" they have charged me for their own mistakes! This time Im filing a complaint with te CFPB to make it public- so sick and tired of their incompetent and unprofessional way they run their business. Unfortunately, there's a Savings account attached to my other two accts with zero $ in it that I cant close bcse my son's name is on it and he needs to come personally to the credit union to close it - that's the account they keep linking my checking account to and I DONT UNDERSTAND HOW THIS HAPPENS. Anyway, my son is a Marine, currently deployed in Japan and he laughs at their ridiculous demand of asking him to go there personally to close an account that has been dormant and with no $ for years. They dont do Apple Pay but somehow they have screwed up not only that account but Instacart and my Red Card from Target. Back in November, they "upgraded" their system and that somehow screwed up my monthly statements that were delivered to my email. Havent seen a statement since. You would think I can get instead an eStatement from the online banking but that doesnt work either. The ignorant customer rep I contacted sent me an explanation as to how to open "edocs" - click here, click there, go to a new window and I was is she kidding me right now? I had already told her that out of the THREE accounts I have, I can only get statements from two but nothing for the primary account, which is the only checking account I have. You would assume that that would've let her know that I do know how to open edocs duh. I asked the customer rep to email me the statements for November and December and she said "no cant do until the next cycle" WTH!!!! No bank would ever tell you, sorry we cant send you copies of the statements we neglected to send you for another month.... This is simply unbelievable! Planning to travel? Prepared to be embarrassed! It doesn't matter how many times you tell them, in writing or in person, they will still decline your out-of-state transaction because they are that incompetent and irresponsible! More... I recently received a check in the amount of $500 from my aunt in PR who is a millionaire so I know her checks are good. The ignorant teller looked at the check and said "I dont think we can accept a check from another country" from another country, you ignorant moron? I patiently reminded him that yes, they have to accept checks from ANY country but that PR is not considered "another country" per se, as it is a territory of the US. Then he says well, she wrote "quinientos" and Idk what that means. How about you look it up? I am certainly not teaching my 85yr old aunt the numbers in English now. Then he goes and discusses the "big issue" with the manager who seemed just as confused as the teller. Im thinking how ridiculous is this!!!! The manager comes over and says "well we are concerned that the check is going to be returned" That's your concern? NOT that it wld happen but if it is returned, so f'n what? Dont you make $ on the returned check by charging me a penalty fee? The $ I have on my accounts would pay for that check 100 times so what is the problem? That was the 2nd time they give me a hard time over a check that was written in Spanish. The first time I complained to the Vice President and that teller was nowhere to be seen again. I dont want anybody fired but I wld certainly like the tellers to be more sensitive and culturally aware. Ive wasted enough time writing this review but I thought it was important to let people know how incompetent this credit union is. And what Ive mentioned here is only a few of the issues Ive faced with them. Why haven't I switched? Because I have too many direct deposits and too many automatic transactions set up but I will make the time soon enough. Dont stress yourself unnecessarily - take your hard earned money to a solid reputable financial institution that has your best interest in mind. Nothing good will come out of doing business with this credit union. Believe me!

Went there to get a secured loan to help my niece build her credit. Took them forever to get back…read moreto us and then they declined us believe it or not for a secured loan? Turn it down for credit card to. Went to digital credit union she got a credit card, and a secured loan. And we got customer service, do not go into the bank they are clueless

This Bank In General::…read more Likes: * Local, proudly servicing the blighted no-mans land between Worcester and Springfield LOL. Locally rooted and stable with about $1.5B in assets, $1B in deposits which is notably higher when compared against other Massachusetts banks with similar footprint and branch count such as Mountain One or Cornerstone. When I choose a local bank, I look at retail footprint, viability/longevity, community involvement and more. Country Bank ticked all the boxes. * Great mobile app. Dislikes: * April 2018 still no chip cards. They say they are "working on it". The plus side to this non-compliance is they can issue a debit card immediately at the branch. * 800 number is live answered by someone causally saying "how can i direct your call". A phone tree would be a quicker, easier and more professional way of getting your call to customer service. Its a little annoying. This Branch Location:: Likes: * Staff is very friendly. They suggest you help yourself to their keurig and have a seat etc. They were very friendly during the account opening process and did not pressure me with the usual up-sells. Dislikes: * Do they get robbed a lot? Everyone is behind glass - even in the account opening process. The parking lot entrance is one way but the entrance to the bank is on the opposite side of the entrance to the parking lot. Im not sure if this is for staff safety or customer safety because of where the drive thru lane is but its awkward.

I love Country , they are great to work with and always have my Back . Best Bank out thereread more

I really like this bank. Customer service is always there for me when I have a question.read more

Angela was amazing, Great attitude! Helped me with all my issues. Made my experience straight…read moreforward

Karen was super helpful in discussing loan refinancing options! Super friendly and knowledgeable…read moreabout the process.

Good luck getting someone to answer the phone! 3 consecutive days of calling. All I wanted was a…read moresimple answer to a question not on their FAQ website page. AVOID.

Terrible customer service: I have been a very valued customer of Bank of America for over 20 years,…read morebut never have I ever experienced anything like this, never been treated like this. I was the only customer in there and they are having a loud discussion shouting profanities to each other in front of me, making me wait. Manager (female with glasses) was rude and cursed right in front of me. Completely inappropriate behavior. Worst BoA branch I have ever been to. If all BoA branches were like this I would switch bank. Unacceptable.