I transferred all my $ to this credit union because of all my fellow teachers were doing it and it turned out to be the biggest mistake of my life. There isn't enough space to write about every ordeal they have put me through. The fact that they have a high turnover speaks volumes. I have been embarrassed so many times because they somehow manage to screw up my linked accounts and things start bouncing when they shouldn't because I have more than enough $ in one of my Savings account. This has happened twice and Ive had to go to the top to make them refund their "penalty fees" they have charged me for their own mistakes! This time Im filing a complaint with te CFPB to make it public- so sick and tired of their incompetent and unprofessional way they run their business. Unfortunately, there's a Savings account attached to my other two accts with zero $ in it that I cant close bcse my son's name is on it and he needs to come personally to the credit union to close it - that's the account they keep linking my checking account to and I DONT UNDERSTAND HOW THIS HAPPENS. Anyway, my son is a Marine, currently deployed in Japan and he laughs at their ridiculous demand of asking him to go there personally to close an account that has been dormant and with no $ for years. They dont do Apple Pay but somehow they have screwed up not only that account but Instacart and my Red Card from Target. Back in November, they "upgraded" their system and that somehow screwed up my monthly statements that were delivered to my email. Havent seen a statement since. You would think I can get instead an eStatement from the online banking but that doesnt work either. The ignorant customer rep I contacted sent me an explanation as to how to open "edocs" - click here, click there, go to a new window and I was is she kidding me right now? I had already told her that out of the THREE accounts I have, I can only get statements from two but nothing for the primary account, which is the only checking account I have. You would assume that that would've let her know that I do know how to open edocs duh. I asked the customer rep to email me the statements for November and December and she said "no cant do until the next cycle" WTH!!!! No bank would ever tell you, sorry we cant send you copies of the statements we neglected to send you for another month.... This is simply unbelievable! Planning to travel? Prepared to be embarrassed! It doesn't matter how many times you tell them, in writing or in person, they will still decline your out-of-state transaction because they are that incompetent and irresponsible! More... I recently received a check in the amount of $500 from my aunt in PR who is a millionaire so I know her checks are good. The ignorant teller looked at the check and said "I dont think we can accept a check from another country" from another country, you ignorant moron? I patiently reminded him that yes, they have to accept checks from ANY country but that PR is not considered "another country" per se, as it is a territory of the US. Then he says well, she wrote "quinientos" and Idk what that means. How about you look it up? I am certainly not teaching my 85yr old aunt the numbers in English now. Then he goes and discusses the "big issue" with the manager who seemed just as confused as the teller. Im thinking how ridiculous is this!!!! The manager comes over and says "well we are concerned that the check is going to be returned" That's your concern? NOT that it wld happen but if it is returned, so f'n what? Dont you make $ on the returned check by charging me a penalty fee? The $ I have on my accounts would pay for that check 100 times so what is the problem? That was the 2nd time they give me a hard time over a check that was written in Spanish. The first time I complained to the Vice President and that teller was nowhere to be seen again. I dont want anybody fired but I wld certainly like the tellers to be more sensitive and culturally aware. Ive wasted enough time writing this review but I thought it was important to let people know how incompetent this credit union is. And what Ive mentioned here is only a few of the issues Ive faced with them. Why haven't I switched? Because I have too many direct deposits and too many automatic transactions set up but I will make the time soon enough. Dont stress yourself unnecessarily - take your hard earned money to a solid reputable financial institution that has your best interest in mind. Nothing good will come out of doing business with this credit union. Believe me! read more

Went there to get a secured loan to help my niece build her credit. Took them forever to get back to us and then they declined us believe it or not for a secured loan? Turn it down for credit card to. Went to digital credit union she got a credit card, and a secured loan. And we got customer service, do not go into the bank they are clueless read more

Not great... Although the receptionist was very friendly and helpful, an actual "member service" clerk was terrible. In my initial visit, I opened a savings account and she did not give me all the paper work, such as the ATM card form needed to get an ATM card, a direct deposit slip, etc. This caused many trips back and forth to the bank. I went to the bank to get a card, and they said it will take only few minutes to make it. So I waited there. A few minutes turned into an hour of waiting and then at the end she told me the system was down and she could not log in to make the card. She ended up mailing it to me. Why couldn't she tell us earlier? It was just horrible experience. If the card won't arrive within few days, we will go some other bank. It was just an extremely frustrating experience. read more

I was completely impressed in the service and assistance I received from the staff. Having had a few hiccups in the past with my credit, I needed help to get my life in order and manage my expenses properly. Not only did my loan request to consolodate my bills get approved, the manager helped me set up a budget and plan for the unexpected issues life can throw your way with automatic transfers to a savings account each week to build a cushion for emergencies. I was treated with kindness and felt she was very interested in helping me. I don't understand the other reviews being negative as I've dealt with many other banks/ credit unions and credit companies and this one was the first to make me feel good despite the past issues on my credit report. Couldn't recommend higher. read more

Worcester credit union by far is one of the only financial institutions that actually hold true to their standards of individualized considerations . They exceed expectations that everyone's situation is not created equal . I have nothing but great things to say about WCU ,no matter your financial situation they will attempt to work with you . I have obtained several loans from this institution and my credit was not the best they are what a second chance looks like if you are up front and honest . Everyone deserves respect and if you do not obtain the answer you were looking for they are more than willing to find out what you can do to help them help you . I have nothing but praise for this institution and its branch manager Debbie ,please save yourself the headache and give this institution a try when everyone else says no ask WCU what can they do to help you I am sure they will! read more

This bank is like banking in the 70's. Deposits in the ATM on a Friday afternoon don't get posted until Monday. The customer service is horrible and talk to you in a condescending way. I was a Director of Customer Service for a computer company for fifteen years and it amazes me when it run into situations where the rep just doesn't care. The reps at this bank have zero authority to do anything. They must email their managers who will decide when they get to the request to approve or not. However, don't expect to get any answers over the weekend because the management team do not work weekends. I went into the branch personally on a Thursday to get a new ATM card (which I was charged a fee) and advised the csrep I was going on vacation this weekend. I'm now out of New England on mini vacation and my credit card doesn't work. I'm now required to go to the ATM and pay everything in cash. I called the csrep and calmly explained the situation and was told, for security reasons the credit card feature will not work outside New England unless we process an override. I requested the override happen and was told managers do not work weekends so it will be on Monday. Do NOT bank here unless you want to go back to Stone Age banking, what a disappointment this bank has become.Is this 2017 or 1970??? If you want to return to the stone ages bank here...Any deposits into an ATM after 3pm Friday don't get posted to your account until Monday. The ATMs required money be deposited into envelopes, old school where nothing can be verified until a person physically opens all the envelopes and balances the ATM. Cash deposits in ATM takes just as long to post as checks, ridiculous. This bank customer service agents have zero authority to do anything, they are required to email the manager for any approval or action that needs to be taken. Let me share a small story and you decide. I went into the branch on a Thursday. I needed a new debit card for my vacation. I specified that I was going on vacation. I was already upset after being told it was a $10 replacement fee. However, I needed the card. Made my deposit and went to the ATM to activate my card with the balance look up. DENIED?!? I went back into the branch and went to the CSRep/Member Services and told her something was wrong because the card did not work at the ATM. We went through the whole process of re-programming a new pin. Her condescending attitude, like I did something wrong was very unappealing. However, I kept my mouth shut and left. On Saturday being on vacation I tried to use my card for a simple ice coffee and was denied. How embarrassing, I paid cash and went into the car and called the bank immediately. I spoke to the CSRep and asked what was going on. I explained the whole story about being at the branch on Thursday. She remembered and said, yes I helped you. I then asked why wasn't my card working. She explained that I was required to request an override for my card to work outside New England for security reasons. I reiterated, I said I was going on vacation Thursday. She said it was my error by not asking for the override. I laughed out of anger and asked she process the override immediately and this was poor customer service on her end since we talked about vacation 2-days prior. The reps joyful attitude explained there's no manager who works the weekend so the override cannot be processed until Monday. This is pathetic. Like I said, banking in the 70's... read more

Worcester Credit Union - Worcester Credit Union Worcester Ma Stone Age Banking - Banks & Credit Unions Near Me - Worcester, Massachusetts

No help for the not so rich! Only had $30 in the account, has been inactive for awhile. due to recent job changes I decided to use The account again. So if you don't use it, they will charge you! my account ended up being in the negative! So out of the $30 I put in, I got credit for $13. Thanks for nothing. Taking my business else where! read more