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    Monson Savings Bank

    5.0 (1 review)
    Open 8:30 am - 4:00 pm
    Updated 2 months ago

    Services - Monson Savings Bank

    Business banking

    Business loan

    Business merchant services

    2 More Services

    Personal banking

    Personal loan

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    2 years ago

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    Caitlin O.

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    Ask the Community - Monson Savings Bank

    Country Bank For Savings

    Country Bank For Savings

    (3 reviews)

    I get my card locked once a month because they falsely flag charges as suspicious. Their customer…read moreservice hours often make it so I can't even call them once I notice it's locked until the next day. I never even receive a text, call, or any notification telling me that this happens, despite giving them the correct number every single time I call to unlock my card. I tried to make an account on the app to see if I could unlock it there but I never even got a verification code so I could actually make it, despite giving the correct information. Their service is beyond terrible and I wouldn't recommend anyone use this bank.

    Great bank if you're well off. If not, you're their prey, and they will engineer ways to charge…read moreextra fees whether or not it's your fault. Basically, they are getting fat off exorbitant fees levied on the poor, while catering nicely to the well-to-do. Deposits are routinely held in cyberspace for a day or more while they garner interest on your money, yet debits are instantaneous and are usually pushed through mere hours before they finally drop your deposit into your account, and then they levy a $30 fee. This just happened to me through no fault of my own (auto-pay on a bill was taken out 2 days earlier than authorized, at 11:30pm, and my automatic deposit funds held until 7am the next morning, 2days after the deposit was issued) and when I tried to get them to reverse the fee I received a sanctimonious and smug lecture on personal responsibility. Needless to say, they kept my $30. This bank is run and staffed by reptiles, with no decency and no effort to help struggling people during a pandemic. Rather, they "earn" their meat and potatoes by stealing from the poor. Classy. I have switched my automatic deposits to a better bank. You should, too.

    Country Bank

    Country Bank

    (1 review)

    I would not recommend this bank to any elderly person. My elderly mother has an IRA account…read moreinvested in CD's there. She had certain documents drafted by a very reputable local law firm that deal with my being able to manage her affairs in the event of Incapacity or death (financial Power of Attorney, Revocable Trust, Will etc) She now is incapacitated with dimentia and residing in a memory care unit in Florida. The bank will not honor the financial POA and allow me to update the address on record to Florida because we are selling her house in Western Mass, nor will they provide any statements or allow the transfer to a larger institution with Florida branches. I have no issues using the POA with other banks and opening the new IRA account to which these funds will be transferred. Now I have to incur significant legal costs to be able to manage these as my mother had intended.

    From the owner: We specialize in delivering personalized financial solutions and exceptional customer service for…read moreindividuals, families, and businesses throughout our community. Our team offers a full range of personal and business banking products, including comprehensive checking, savings, and money market accounts. We provide flexible mortgage and home loan options, as well as commercial lending tailored to the unique needs of local businesses, with fast, local decision-making. In addition, we support our business clients with a suite of services such as cash management and merchant services to help them grow and operate efficiently.

    Monson Savings Bank - banks - Updated May 2026

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