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12 years ago

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Northampton Cooperative Bank

Northampton Cooperative Bank

(2 reviews)

I elected to open a CD at a branch in Amherst and locked it in twice which was equal to almost 2…read moreyears. Not only did I receive horrible service when renewing, I got horrible customer service upon closing.... They charged me for taking back my own money because I wanted a check. I was told they charge $5.00 for bank checks so I asked for it to be waved and was told no so then I asked for a regular check and they wouldn't do that either. In 6 decades, living in 5 different states, I've never been charged a fee to get my own money back... Stay away... If they can not afford to wave $5.00 they must be financial hurting.

I was a first time home buyer. I chose this bank over other locals, or larger banks because the…read morevice president who handles the home loans talk to me extensively about Northampton Cooperative being all about personalized service and that I would be hand held through this crazy home buying process. Needless to say, this was not the case. After the initial meeting, I filled out the appropriate paperwork and called the VP to ask her what was next. She said nothing else was needed until I closed. Turns out, this would have been a great time to re-visit the issue of locking in a low interest rate. When I later asked her about this (at almost .5% increase in interest rate), she said that there was no way to keep details in all the open applications straight! I reminded her of our initial conversation about personalized service and hand hold and she just repeating that it was my responsibility and she could not remember all the details on all the applications. I spoke with her supervisor who was utterly unhelpful. She had very little empathy and just kept repeating that all aspects of the application were my responsibility not the VP. Even when I mentioned the personal service etc., she said that she felt the VP had provided me with personalized service! ? At the close of the loan, I was surprised to find that the bank put a hold on the loan until I had home owner insurance in place at least 7 days before closing (never mentioned to me) and then they put another hold on because I needed to pay a full year of insurance in advance. No word to me about either of these things. No word to my real estate attorney, just refusal to move forward. I would never use them again. Although Bank of American may be more corporate, at least I would have been assured of their having a check list to make sure that things moved forward in a timely manner.

Florence Bank - banks - Updated May 2026

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