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    Florence Bank

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Florence Bank

    Personal banking

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    6 months ago

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    4 years ago

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    TD Bank

    TD Bank

    (2 reviews)

    My problem is not with this branch. The employees are uniformly pleasant and professional. It is…read morewith TDBank as a financial institution. The representatives one reaches on the toll free lines are an entirely different matter. Examples: suddenly finding you can't make an international ATM withdrawal. First, at your expense, you have to call customer service, wait indefinitely having the infuriating mantra, "America's most convenient bank" poured into your ear over and over again. Then, when someone finally answers, to be told in the way someone might speak to an especially stupid child, "Sir, the problem is that you don't have enough money in your account to cover the withdrawal," then, when I point out that the withdrawal is for $200 and that there is more than $5000 in the account, the answer is "Oh." No apology. (TD Bank will be quick to say that one can call them collect. No one in Southeast Asia uses land lines anymore. So, an empty offer.) But that was some time back. Most recently, I suddenly found that I was being charged a substantial fee for each international ATM withdrawal (I live abroad five months of the year.) I called TD. The person I spoke with said, "Those fees will be refunded to you at the end of the month. But I will refund them immediately now." Which she did. I withdrew more money. More fees. Called TD again. Once again, having to listen ad nauseam to how convenient TD is. The person who answered said, "As of February 15, TD will charge for all international withdrawals." I told the agent what the previous agent had told me. She said, "That's incorrect." I asked for ny fees to be refunded again since I had been given the wrong information. "I'm sorry Sir. They were refunded once. We can't do it again." I then had a long exchange of messages with customer service. They told me that they wanted to have a conversation with me to comfortably resolve the problem. When the conversation occurred, there was no resolution of any sort offered. It was take it or leave it. Add to all this that TD canceled my credit card because I didn't use it often enough. I have several other cards. No other bank has ever done that. So, I'm leaving it. Good bye!!

    So my wife and I toodle down to TD Bank today to open a secondary checking account for her…read more Setting aside that the person we dealt with had an accent so heavy it might have been impenetrable even if she wasn't mumbling through her mask ... well. See, my wife's state ID had expired. And with the RMVs closed because of COVID, she can't get a new one. Happily, Massachusetts has extended the deadline to get a new one well into next year. Unhappily, neither state law nor the constraints COVID has placed continent-wide seem to have made any impression on TD Bank's computer, which would not accept her ID. So she calls her manager, whom we can hear over the phone saying that an insurance card or SS card would do. Fair enough, she hangs up, and my wife hauls those out. But they don't have pictures!! Well, no, since when do they ever, and besides, my wife's picture is on that state ID card which you're looking at, if you absolutely need to have a piece of plastic with my wife's face on it. But that's expired!!! Whereupon we walk out. One would think that TD Bank, many months ago, would have put contingency policies in place to deal with a pandemic that's not going away any time soon, especially in conformance with the laws of states in which they do business. Hey, they might even have given their managers the ability to make judgment calls! Apparently not. There are many other banks in town, and one duly opened an account for us with minimal fuss. Don't bother with Toronto Dominion.

    Florence Bank - banks - Updated May 2026

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