" Friendly & Efficient " I came to use the atm . Then I needed to change a $100. The staff is friendly. They have enough staff on board to be efficient. So I appreciated that because I was able to get out quickly. Efficiently is the best . Lots of parking on their lot so no worries. read more

PeoplesBank Banking Center & VideoBankerITM - Banks & Credit Unions Near Me - Northampton, Massachusetts

Peoples bank was a great bank then they did the update and nothing is right. No one can give a correct answer. I use to recommend this bank now i tell everyone to avoid it. read more

Awful, awful, awful bank. The joy at which they will crow about their broken and dystopian systems across the desk is completely unbecoming. Three interactions I have personally seen: 1. A woman came in to withdraw cash from her account for a trip. She was leaving that very day. The bank did not have enough cash on hand, even though it was only a few thousand dollars, and could not find a branch that had it either. And then, the pièce de résistance: they literally tried to convince the woman that she did not want or need cash in the first place. It's literally her money! 2. A man came in and tried to get cash for a large set of loose change and was told the "machine was broken". But they did offer change tubes that he could roll himself. This is a service that banks have been successfully offering for decades, they can't handle it. 3. Me, myself, tried to figure out why my daughter's $100 checking account had been suddenly closed ("inactivity" it turns out (?)). The glee at which I was told they could not help me ("privacy!") was palpable, and super gross. Find another bank. Any bank. Literally any bank. read more

i am a tradesmen helped a friend out who gave me a check drawn on peoples bank they would not cash the check less than 300 dollars becuse i did not have an account because of fraud . i guess they insinuate that anyone that does not have an account is a thief why anyone would bank there with all the other options available read more

Incompetent in handling of accounts for individuals requiring conservators and powers of attorney. Provide incorrect guidance and failure to provide needed documentation prior to the death of the disabled account holder now forces family to either go to probate or abandon the money to the bank because it will cost more to fight for the money than how much is in the account. Created a burial account and then made it so family cannot access the money. Apparently the decedent is supposed to arise from the dead to withdraw their own burial account. You should be ashamed of yourselves! read more

This is the worst bank I've ever experienced, and I banked with Bank of America for ten years. Staff quite cheerful to tell you when something that can't be done because of whatever, or they outright lie and say their change counting machine is broken. Random weird closings of debit cards, once when my father was dying and I couldn't "just come into the branch" to get access to cash because I was hundreds of miles away--a problem for which they were totally unable to figure out a solution. Four (4) separate occasions of misuse of my debit card by people in Africa, New Orleans, California, and I forget where. To do anything, every member of the family has to appear in person to, oh, say, reactivate a debit card they closed, even if that person is a minor without a driver's license or any reasonable way to prove identity. Even if the bank deactivated the card because the minor hadn't used it in six months - so thank you, great partners in teaching fiscal responsibility. Go with Charles Schwab. Give up on the physical bank or keep five dollars in the credit union so you can get something notarized without an insane hassle. Awful people, awful service, stupid policies, bad security practices that they blame on customers. Can I give them less than a star? Why do they get a star at all? Edit: I am not going to go through the trouble of letting them make this right. They can't, it's a pattern of behavior that's gone on for six to eight years and the thing about not accessing money when my dad was dying was something I had forgotten. I was four hundred miles away and had spent *maybe* sixty dollars on gas money or something--not even over a hundred dollars, and they could have easily seen them for the type of transactions they were but made absolutely no effort and no accommodation. Fortunately, I had other ways to get money and survive for the month I was there. I don't know what someone would do if they didn't. They didn't freeze the card when some dude was scamming hundreds in Kenya. That was fine, for some reason. Plus, it's the only card that I've ever had pulled for scamming/skimming/whatever (again, three times) or whatever it is. But in the scam cases, *I* called to point it out and stop it. They didn't even recognize that perhaps it was weird that I was suddenly in Kenya. But they did find it weird that I was in a state literally next door . read more

This bank is fabulous. I love all the employees, who have been NOTHING but nice, efficient, and accomodating of my business accounts. There were some initial issues with setting up my business accounts, nothing to do with the bank. They were able to give me timely advice, and help me get everything set up properly. The branch is lovely, and I love the counterless set up. It's always a pleasure to go in, and they already know my name. It's good to have a hometown bank. read more

I opened an account at People's Bank at their brand new branch on King St. in Northampton, MA. My first impression was that it was a nice place - the manager (Isaac Santana) greeted me warmly and made the signup process very smooth and simple. Because of a problem with overdraft fees which caused me to leave my previous bank, I made it very clear that I wanted absolutely no overdraft "protection" aka bank pays the money you don't have and then bills you an astronomical amount for the "service". He said that this was no problem and we could set it up without such "protection" and instead have my card decline instead of allowing me to pay for things with money I didn't have. There were two "free" checking accounts available, the "free" checking, and the "easy" checking. The only difference was that apparently the latter option would reward you with $100.00 free if you were to make an electronic direct deposit to the account within 30 days of its opening. I run several online businesses for a living so all of my paychecks are digital direct deposits, so it was perfect! Everything went steadily downhill from there. I was told that any digital deposit would enable me to claim the free $100.00 reward, but it just wouldn't come instantly. I figured OK I'll wait it out. Mr. Santana said it would be there within two weeks after my first direct deposit. After a month went by I went in to see what was up and he said that it should be there within two more weeks because apparently deposits from PayPal don't "count", but that the direct deposits that posted from amazon.com and half.com certainly sufficed and that I was "guaranteed" my money within 14 days. OK, whatever, I guess it sort of does make sense since the paypal transactions aren't titled "Direct Deposit" like the amazon and half ones are, but he did tell me that any digital deposit would work on the day I signed up.. To make matters worse, I logged into their online banking page to see that they had given me a $1,000.00 overdraft pillow, after I SPECIFICALLY told them NOT to allow my card to overdraw. I called them and spoke to Mr. Isaac Santana himself, and he seemed quite fixated on persuading me to keep my account that way. After some back and forth "negotiations" about this thing that should be non-negotiable in the first place, he finally conceded that he could indeed set it up so that my card would just decline if I didn't have the funds so that I would avoid overdrafts and the fees that go with them. It took more than a week to make this simple change. Three weeks go by. By now I am getting frustrated. I call the bank and some teller says that none of my many, many direct deposits are the correct "type" of direct deposit that I supposedly need to get the $100.00. She tells me that the direct deposit needs to be from a job or retirement fund. I told her that I was self employed and she told me that it didn't "count" either. This is not what I was told at all when I signed up. I drove down there and walked in and talked to (probably) the same teller and asked to speak to the Mr. Santana, the manager. She told me he was in a meeting, but since the walls of their lobby are made of glass, I could see the guy sitting in his office all alone organizing books/stuff on his shelf. I pointed that out and she shrugged and went and got him. He came out and sheepishly told me that he "unfortunately" gave me the "wrong information" about my account, but that he could call his superiors to see if they would make an exception and call me back with a "yay or nay". I wasn't counting on getting any of the money I had been promised at this point but I pointed out that if he gave me the "wrong" information about the free $100.00, then he just as likely could have given me the "wrong" information about the "Easy Checking" being completely free like the "Free Checking" plan, with the only difference being that the "Easy Checking" included the hundred dollar bonus. I asked if there were any kind of service fees and he said something about a minimum balance and I told him to change my account over to the "Free" type immediately, to which he told me that this was no problem and he would do it right away. After 5 days, neither such a change was made nor was there a phone call from Mr. Santana telling me whether his superiors would OK an exception to give me the money I had been promised nearly 4 months prior. When I walked in, he kind of looked at me like I was being a pain in his ass and told me he was about to call me and that I should have been patient. Then he said that he talked to his superiors about the exception and that they'd said no. I was more or less expecting that at this point, but mostly wanted to know why my bank account was not switched over to the "Free" service, and whether or not there would be any fees. He told me there were no fees, but I might need to wait a couple weeks for the change to "propagate on all systems." At that point I closed my account. read more

I went into this bank to open an account for my business. I was going to deposit $500K to get the venture started. Before I opened the account I gave them a customer service test. Just to see what kind of service people get from this bank, I asked if they would make change for a $100.00 bill. Their response: Absolutely not. That told me a world about their philosophy regarding customer service. Needless to say,they did not get my companies business. read more