Florence savings bank in Florence Branch the manager is very unresponsive.plus Courtney crus and…read moreEmily very un professional never gave me a call back on important trust docs.and I told them very time sensitive.they told me three days to review.never got a call back on third day.i had called Courtney just got voicemail.then I had to call a teller to get hold of emily.she told me Courtney part time and left at 1 pm.and then I got my answer at 4:30 pm they do not accept that kind of trust.very ride and snappy being a branch manager.i was really disappointed .I been with Florence bank 30 plus years.be nice for a call back saying no instead of me going through hoops.to talk to branch manager.emily .maybe should should take lessons from Williamsburg mass branch very professional and fast no teenage krap or buddy system which seems to be Florence Branch . system.

My wife and I make an appointment (such being required here) to open a checking account at this…read morebranch. I'm on hold for 13 minutes before someone takes my call, but eventually an actual voice appears and I make arrangements for 1 PM. Okay. We arrive at the proper time, and no one has any idea what we're talking about. They ultimately let my wife in, ten minutes later, after a teller is found who remembers taking my phone call. (Not that anyone apologized to either one of us.) See, they have a policy right now that only two customers at a time will be let inside, the most draconian I've seen from any local bank that has a branch open at all. For which the person I spoke to this morning did NOT trouble herself to alert me. Me, I'm left to stand in the ATM vestibule, from which a teller tries a couple times to chase me out. (It's winter outside. I'm a disabled senior citizen. If I'm forced to stand, at least I'd rather not freeze. Since, by the bye, it took over 40 minutes for my wife to open a simple bloody checking account where no physical checks are needed -- this is for online only -- was just as well.) COVID restricts us all right now, but for chrissake. Inform people of your limitations. Apologize when you screw up. Don't expect your customers' spouses to conveniently vanish when you don't want them around. This is a bad way to start a business relationship, and I'm not at all enthused. Is this representative of the bank's service?

Been a member for over 40 years and the past couple years the service is extremely poor and…read moredefinitely not polite. The employee's definitely need more training and have to learn to be more courteous. Poor service and quality. Used to be a wonderful place, not anymore.

I have a pension plan that is direct deposited into my account with UMASSFive It is always…read moresent to be deposited on the 1st of each month. Previous credit union was Navy Federal and deposits were always posted by 3 am on the 1st of the month. UMASSFIVE cannot do this. Worst still...they cannot do this on weekends or holidays ! I must wait till someone uploads the systems pending deposit and with Nee Years day falling on Sunday, I had resigned myself to waiting till Monday but my acct show it is pending till Tuesday the 3rd. Very antiquated business!! Also, they offer the cards in dark purple and black ink for the account number. Lol! Can't even read the card number and yes...there are times when it is needed. Since the numbers aren't raised...I don't but I can't even "feel" the numbers. Lucky it's a plastic card and not paper. The staff service is good but wait times can easily back up with only 2 tellers. This is a very small establishment for banking. They really need to automate their direct deposits system for their retired communities especially since they are so keen to sell me their other service.

My problem is not with this branch. The employees are uniformly pleasant and professional. It is…read morewith TDBank as a financial institution. The representatives one reaches on the toll free lines are an entirely different matter. Examples: suddenly finding you can't make an international ATM withdrawal. First, at your expense, you have to call customer service, wait indefinitely having the infuriating mantra, "America's most convenient bank" poured into your ear over and over again. Then, when someone finally answers, to be told in the way someone might speak to an especially stupid child, "Sir, the problem is that you don't have enough money in your account to cover the withdrawal," then, when I point out that the withdrawal is for $200 and that there is more than $5000 in the account, the answer is "Oh." No apology. (TD Bank will be quick to say that one can call them collect. No one in Southeast Asia uses land lines anymore. So, an empty offer.) But that was some time back. Most recently, I suddenly found that I was being charged a substantial fee for each international ATM withdrawal (I live abroad five months of the year.) I called TD. The person I spoke with said, "Those fees will be refunded to you at the end of the month. But I will refund them immediately now." Which she did. I withdrew more money. More fees. Called TD again. Once again, having to listen ad nauseam to how convenient TD is. The person who answered said, "As of February 15, TD will charge for all international withdrawals." I told the agent what the previous agent had told me. She said, "That's incorrect." I asked for ny fees to be refunded again since I had been given the wrong information. "I'm sorry Sir. They were refunded once. We can't do it again." I then had a long exchange of messages with customer service. They told me that they wanted to have a conversation with me to comfortably resolve the problem. When the conversation occurred, there was no resolution of any sort offered. It was take it or leave it. Add to all this that TD canceled my credit card because I didn't use it often enough. I have several other cards. No other bank has ever done that. So, I'm leaving it. Good bye!!

So my wife and I toodle down to TD Bank today to open a secondary checking account for her…read more Setting aside that the person we dealt with had an accent so heavy it might have been impenetrable even if she wasn't mumbling through her mask ... well. See, my wife's state ID had expired. And with the RMVs closed because of COVID, she can't get a new one. Happily, Massachusetts has extended the deadline to get a new one well into next year. Unhappily, neither state law nor the constraints COVID has placed continent-wide seem to have made any impression on TD Bank's computer, which would not accept her ID. So she calls her manager, whom we can hear over the phone saying that an insurance card or SS card would do. Fair enough, she hangs up, and my wife hauls those out. But they don't have pictures!! Well, no, since when do they ever, and besides, my wife's picture is on that state ID card which you're looking at, if you absolutely need to have a piece of plastic with my wife's face on it. But that's expired!!! Whereupon we walk out. One would think that TD Bank, many months ago, would have put contingency policies in place to deal with a pandemic that's not going away any time soon, especially in conformance with the laws of states in which they do business. Hey, they might even have given their managers the ability to make judgment calls! Apparently not. There are many other banks in town, and one duly opened an account for us with minimal fuss. Don't bother with Toronto Dominion.

Excellent service with polite people!…read more Support your local banks!

I had my account hacked six times this year. They always were very helpful to put things right for…read moreme with a smile. Full marks for customer service.

Deposited 2 IRS refund checks on December 10th and it said ready next day. Next day came and I…read morecouldn't log in to my account. When I went to the bank they said my account was frozen because of the 2 checks I deposited. Now they are saying that IRS will not clear checks for another 2 months. That will be 3 months to clear a government issued check!! I needed the money to pay car payment and insurance but to no avail.. Please if anyone is reading this DO NOT deposit your IRS refund checks in this bank if you need the money right away!! It's frustrating because it's your money and they act like it's theirs. I wouldn't be surprised if I had to hire a lawyer to solve this problem.. This bank smells like a ponzi scheme!!!

I was named as beneficiary to my late sister's accounts at Florence Bank and wanted to claim my…read moreinheritance As I live in Arizona, I had to work with the bank entirely by phone. Everyone at Florence Bank did their best to help me, and we were able to get my business completed in a few days. I would like to thank in particular Emily Beauregard and Carla Crivelli for their patient efforts on my behalf. Each of them was extremely courteous and helpful.

There is a customer service specialist at this bank, Shanya (spelling?), who is AMAZING. Anything…read moreI've called for assistance with she has handled efficiently and effectively. I don't have a lot of experience with others at the branch, but Shayna is fantastic.

I elected to open a CD at a branch in Amherst and locked it in twice which was equal to almost 2…read moreyears. Not only did I receive horrible service when renewing, I got horrible customer service upon closing.... They charged me for taking back my own money because I wanted a check. I was told they charge $5.00 for bank checks so I asked for it to be waved and was told no so then I asked for a regular check and they wouldn't do that either. In 6 decades, living in 5 different states, I've never been charged a fee to get my own money back... Stay away... If they can not afford to wave $5.00 they must be financial hurting.

I was a first time home buyer. I chose this bank over other locals, or larger banks because the…read morevice president who handles the home loans talk to me extensively about Northampton Cooperative being all about personalized service and that I would be hand held through this crazy home buying process. Needless to say, this was not the case. After the initial meeting, I filled out the appropriate paperwork and called the VP to ask her what was next. She said nothing else was needed until I closed. Turns out, this would have been a great time to re-visit the issue of locking in a low interest rate. When I later asked her about this (at almost .5% increase in interest rate), she said that there was no way to keep details in all the open applications straight! I reminded her of our initial conversation about personalized service and hand hold and she just repeating that it was my responsibility and she could not remember all the details on all the applications. I spoke with her supervisor who was utterly unhelpful. She had very little empathy and just kept repeating that all aspects of the application were my responsibility not the VP. Even when I mentioned the personal service etc., she said that she felt the VP had provided me with personalized service! ? At the close of the loan, I was surprised to find that the bank put a hold on the loan until I had home owner insurance in place at least 7 days before closing (never mentioned to me) and then they put another hold on because I needed to pay a full year of insurance in advance. No word to me about either of these things. No word to my real estate attorney, just refusal to move forward. I would never use them again. Although Bank of American may be more corporate, at least I would have been assured of their having a check list to make sure that things moved forward in a timely manner.