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    Berkshire Bank

    Berkshire Bank

    (7 reviews)

    What could improve?? Not enough time or space. Went today at 2:40 to the drive up to make a simple…read moredeposit and get cash back. A man I had never seen before (and that is a weekly occurrence at this branch), had such a thick accent I could not understand him. I asked him to repeat it and still couldn't understand him. He leaves. 15 minutes later a woman who also had an accent but could understand her, comes to the window and apologizes for the wait and said "it's going to be 5 more minutes". This whole thing is usually done within 5 minutes. I said,"what??? Why?? I have been here for over 15 minutes". She said,"I don't know, I'm going to find out why". 5 minutes later she returns,"you didn't sign the back of one check (I certainly signed all 3 checks) , and something about adding it wrong.. She said they would send the check out for me to sign. About 3 minutes later, the first man returns, said something? And sends me out my receipt with the cash back. No check to sign.. He must have added it wrong or were they talking about someone else's transaction, I don't know. What a bunch of clowns running the West Spfld. Branch! Now on the other hand, the Westfield branch has been wonderful. At least a few tellers have stayed, so they know who you are. I would give NO stars to West Spfld. And Hampden Bank was SO good!

    My parents were customers of Hampden Savings Bank which they belonged to for 20+ years, so when…read moreBerkshire Bank bought Hampden Savings it was easier for my parents to stay with the new bank. Unfortunately it started going downhill with the change and keeps getting worse. Hampden Savings Bank was so personable. My parents and I knew all the employees by name and they treated every customer like they were the most important customer. Now it seems every time you go to the bank there are new employees and they barely even look at you and are very short. The one on Silver St in Agawam is much better then the one on Westfield St in West Springfield but it's farther away.

    Pioneer Valley Credit Union - Pioneer Valley Credit Union collected warm clothing donations for local children

    Pioneer Valley Credit Union

    (3 reviews)

    I'd like to begin with giving a heartfelt, and genuine Thank You of appreciation to both Olivia…read moreand Antonio of the Pioneer Valley Postal Credit Union branch in Springfield Massachusetts. I've never felt so compelled to address " yelp " or any other online service sites before this point , so this is my first experience.. Long story short..I recently incurred a life changing event, I've worked very hard in avoiding. But due to circumstances above and beyond my control i did unfortunately become a victim of. I didn't know where to start or begin, all i knew was that my integrity as well as financial standing was placed in jeopardy.. Currently our climate doesn't really afford us the ability to connect to with one-on-one customer service agents who have the time to listen much less the time to humanely connect and relate. I was blessed to experience different..Because of Olivia and Antonio , i was and am enabled to garner the energy and strength to see my fight ( and probably for so many other's ) untill the end. Sincere Thank You's go out to Olivia and Antonio.. Keep making your positive impacts /footprints in the immediate community and beyond. Trust me you may never know who's life your saving and /or repairing , keep making the world a MUCH better place. Simply by your unselfish ways and ability to care dictates and makes it clear who you really are.

    Great service. Very friendly and accommodating. Small town feel and they know many customers by…read morename. Free notary service for their members which we used today. They didn't mind providing witnesses who signed and notarized like 50 pages of documents. Have great loan rates. Based on their clientele I would think they'd have more locations or at least more ATMs. If they want to stay small they should at least offer ATM fee refunds because the closest PVCU ATM to us is about 7 miles away which is not convenient.

    Td Banknorth - banks - Updated May 2026

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