Always friendly and great service. They also make sure I always get the best rate. Kent even…read morecontacted my insurance to help me with my payments when I didn't have the the money for payment one time.

From the owner: License Plates and Insurance in just 15 minutes all from the safety of your car! Save hundreds of…read moredollars on your car insurance right now! We are the 'go to' for car insurance in all of Western Mass. Great prices! Great Service! One stop shopping!

Personal touch with experts team Multiple choices with insurance companies. Bill and Kim…read more listen to your needs

Bill and Company are the best. They have always provided excellant customer service to me. They are…read morea pleasure to deal with and definitly look out for their customers. I have recommended them to both family and friends over the years and anyone who ended up using them was happy with their change in agencies. I have been using Bill for 20 plus years and god willing hopefully will continue to for another 20. Respectfully, Rich Roy.

We've used Metras for our Commercial Insurance needs for the last three years. We've been greatly…read moresatisfied by the friendly service and their willingness to go the extra mile.

I'm taking a high risk to leave comments here since serious retaliation might be coming after…read more This insurance agency seems has mysterious super power that it did things below and not scared about complaint against them. Years ago, I was their customer for a short while until I found out the office clerk who can explain details to me clearly was not allowed to even talk in the office. She explained details to me by phone for once. That's it. No more after that. That day, her talking in the office was blocked by vice time to time. It was so obviously that made people(customer) feel not comfortable. Vice was also busy on multiple phone calling out to leave messages to might be customers or some where that this office must be tightly talking with/relying on?, if not, this office may lose its super power, things like that. BTW, the reason I walked into this insurance office to move my real estate insurance to there was it's close and I saw it for years. Actually, very soon later, I found out that I should have checked their business before this. The vice was the one seems handles almost all the interaction with customers and other office issues. Is this the reason that vice seems rude time to time? I don't know if there's any bias or no since there's no way for me to get this answer. I only see after for once I spoke loudly in their office and blamed "else where" for some non-existing stuff, the vice became very nice to me. That was soooooooooo impressive. My real estate insurance was updated because of the roof update to a new one. The roof repair company's paper work was sent out without my permission. Extra paperwork contains expensive price of the roof update cost. I changed my insurance agency after this. They may have got into my house driveway or backyard for at least once when no one was in house, without previous notifying me, with no my permission, nor even with my knowledge. They may have done that for checking the house condition. But, there was supposed to be at least a previous notifying and got permission, no matter for what reason. That's the bottom line. I changed my insurance agency. More than 1 year after that, they sent an insurance offer to me. It was offered by an insurance company close to Boston. Bunckle Hill?? The problem is: that offer said it'll automatically get effective since that summer because "I don't have real estate insurance" (said in the offer paper). That means: if it's not canceled, I'll get issue for holding two real estate insurance. There's no any previous communication from them, no call, no letter, no nothing from them previously. How did they know that my house had no house insurance?? And, I took very hard time to ask them to cancel this insurance. The vice said: I would have to "prove" that my house does have insurance. Does that mean: "I don't work with them" equals to "I don't have house insurance"? That sounds so stupid and more like fascism because it likely forced to me. I contacted the insurance company. There was a new girl answered the phone. She wasn't familiar with all processing because she's new, which caused my case got serious problem. She also sounds very rude to me but never like an insurance company was supposed to treat a customer. I had no choice and said I'll file complaint against them and the agency. Heard this, she changed her attitude so soon and begged: please, please don't file any complaint against them. Surprisingly, she even said: "that's all our (insurance company's) fault. it's nothing to do with agency (Metras)". Till then, she agreed to cancel that house insurance for me right away. Concerned about retaliation, I filed complaint against them and the insurance company. But, there won't be any penalty. No any following after that. Even though there wasn't any penalty to any of these two businesses, I did get informed that Metras seems was the one. BTW, this post is edited after it's posted. While I was editing here just now, my keyboard/browser didn't work with each other well. For multiple times, when backspace deleted words, the screen scrolled down that I can't see the edited part. Very strange.

Carlos Rios one of the best I've ever seen in my life. He took care of me give me the best…read moreinsurance. I would definitely come back to see him again, and again, he deserve 10 stars. please call go see him if you ever need insurance for anything.

From the owner: Our specialty is customer service. At FR, the insurance and benefits group, you are more than a…read moreclient; you are your family. We love to help those who not only need insurance but also need help understanding how insurance works and why it's important to be covered correctly.

I had been a happy Allstate customer for 5+ years before I moved to the western MA area and…read moreswitched to this agency. I called to set everything up at lunch time, which meant that I got a good hands customer service agent (the office completely closes for for an hour for lunch every day). He was very nice but made a mistake switching my policies, when I tried to get John's agency to help me correct the problem I had nothing but issues. First I had two of each policy, then I had no policies, then I had only renters. All the while I was driving my car around thinking that John was taking care of it. He never did. Plus, the people in his office are rude, impatient and have no business being in a customer service related job. I was so aggravated by this experience that I've abandoned Allstate altogether for another company that has better customer service. Stay away from this agency!

I received a sales call, in violation of the state and federal no calls, promoting Allstate auto…read moreinsurance. When I feigned interest the caller offered to transfer me to my local Allstate agent, the agency of John P. Slosek. When the caller attempted to make the transfer, I stayed on the line long enough to hear tat he was indeed calling the Slosek agency. Be advised that this agency hired an offshore call center to violate the no call laws for them. If you're looking for an insurance agency that doesn't obey the law, this is what you're looking for.

I had the misfortune of speaking with Louise today in regard to a policy that was cancelled…read moreincorrectly. Not only was she rude and not helpful she told me to contact my current agent. How can my current agent answer a question about my policy during the time it was with Lawler Insurance. I asked to speak with the owner and she said she is the owner "her husband is actually the owner". I would not recommend anyone placing any business with this agency. Not only do they provide horrible service Louise has not consideration and does not know the first thing about customer service. Louise you should take a long vacation and come back to work with a better mind set.

I don't know the name of the person who answers the phone, but she's horribly rude and nasty! I…read moreinstantly regretted wasting my time calling. It would've been more productive to beat my head against a brick wall for a few minutes, rather than suffer customer service like this. I won't go back. I won't call back. I will make sure that this terrible agency never gets a cent of my money, and I encourage you to do the same.