Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

had an amazing experience visiting the GEICO office in West Springfield. From the moment I walked…read morein, the staff was welcoming, professional, and genuinely helpful. They took the time to explain everything clearly, answered all my questions without rushing me, and made the entire process smooth and stress-free. I really appreciated how patient and knowledgeable they were, especially when it came to helping me understand my coverage options and find the best fit for my needs. It's rare to come across customer service that feels this personal and efficient at the same time, and it definitely left a great impression on me. I'd highly recommend stopping by if you're looking for reliable and friendly service.

Saved me a lot of time and helped me get all the paperwork needed to transfer my car's out of state…read moretitle and registration to MA.

Rana Morton is a competent and professional State Farm Agent. She recently helped me with a rather…read morecomplicated insurance issue and she worked until the issue was resolved. If you are looking for a great agent, you have found her.

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected, and realize their dreams. License #: CT-7103864

Total rackett. They take your money and depreciate it heavily. Crazy fees. Do NOT give your money…read moreto them. My mom has a Variable Life Insurance with them, put in over $18k over decades and today is left with a little over $1k . They are in the business of charging fees and wasting your money. Stay far away from these thieves.

Mass Mutual LTC customer service went from poor to terrible more than a month ago. We filed a claim…read moremore than a year ago, and my wife died in July, five months ago. We are still owed significant money on the LTC claim. My Mass Mutual claim agent Daniel Duran told me they all the needed paperwork but we are still owed much money. He is no longer with the company. Since he left Mass Mutual, I have had very long waits and holds on the phone. No one seems to know anything. Promised call backs are not received. I will soon have to file a complaint with the state insurance department. My recommendation is to avoid Mass Mutual LTC like the plague!!!!! Steve McEvoy

Called office on Saturday Dec. 3, 2011 at 10:30am for quote. I was greeted (nix that - ungreeted)…read morewith the worst customer service. The extremely rude woman, Marianne (office manager - no less) said she could not help me, there was only on a skeleton crew (not my problem-I'm a customer), and concluded with saying she'll put me on hold for at least 20 minutes then only maybe she could get back to me. As I was replying to her she hung up on me in mid sentence!!! I called back immediately for her name which she gave me - Marianne. I explained she just hung up on me and her response and I quote "Oh I hung up on you, well it was my pleasure". What kind of business do you operate? I have never in my life experience such rude customer service and the lack of professionlism amazes me. This woman should not be working with the public. I am even more appalled to see on their website that this woman "Marianne" is the Office Manager. Really?? Wow. I am a hardworking business woman myself and actively involved with the Springfield Community. I selected this establishment to support local business in Springfield. I will certainly get the word out that no one should EVER do business with this company. I will contact the owner or organization directly and the BBB (better business bureau) as well. Tina