1. Lynn Dobrowsky - State Farm Insurance Agent

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Windsor, CT

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Lynn Dobrowsky - State Farm Insurance Agent

5.0 (1 review)
Open • 9:00 am - 5:00 pm

Services - Lynn Dobrowsky - State Farm Insurance Agent

Homeowner or property

Car and truck insurance

Life insurance

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7 years ago

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The Hartford

The Hartford

(10 reviews)

New customers here. We switch our home and autos over as of March 15, 2023. Home owner changed…read morewith out any problems. The Auto insurance is why I writing this review and I also pride myself on "trying" improve customer encounters. And what happened to myself and husband with the car insurance was uncalled for. I set up auto pay March 1st. At that point they told me that the payment will come out of my account on the 14th. I watched for the payment to be made and on the 15th I called only to find out they cancelled my policy without warning because "the payment was rejected" by my bank. At this point I was very upset because now they tell me that they don't know if they can restart my policy. I am put on hold for about 10 mins and they tell me that they can restart the insurance with payment that was "rejected" So I paid with my debt card that is from the same institution and connected to the same checking account. How about that the payment went through. Fast-forward to March 20th, I try to log into my online account and I am denied so I call Hartford only to find out that I have not had Auto coverage! WHAT????? Then it is explained that they can't restart the policy until it clears. WHAT THE HECK????? The payment came out of my account the day I called them! Keep in mind that we have been driving our vehicles With passengers. So moral of this is DONT let them take the payment, pay it yourself on line. I have yet to receive a cancelation notice until March 21. No phone call, text or email. If I was not on top of things I may not have had insurance for several days. I am also still waiting for a genuine apology for wasting so much of my time. Just because I have AARP does not mean I am retired and have time for this. Hopefully someone higher up reads this and will at the very minimum call me to genually appoligize. Not holding my breath but one can always hope for todays actions of laziness of the cooperate world.

I have been a customer since 1993. I made the mistake of insuring elsewhere for a short period and…read morereturned to the Hartford. With 66 years of autoinsurance I believe no other company come close to any of the Hartford's business practices. That would include the last two claims. While The Hartford is not perfect my experiences with six other insurers was poor. Today I called concerning their Truelane driving application. The service rep was typical of the Hartford. He basically advised the company was aware of customer reactions and like everything at The Hartford, Truelane was a work in progress.

Lynn Dobrowsky - State Farm Insurance Agent - homeinsurance - Updated November 2026

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